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Manage IT strategy, operations, service delivery, and apps on our single system of action.

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Automate, predict, digitize, optimize, monitor, and resolve risks by impact for security, compliance, and IT.

Deliver fast, personal service to employees while increasing productivity.

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Connect customer service with other orgs to resolve issues faster, lower cost, and boost satisfaction.

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Build business apps fast—whether you’re a pro coder or novice—with tools, templates, and more.

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Modernize IT service management

Eliminate service outages

Run IT like a business

Resolve security incidents and vulnerabilities fast

Consumerize the employee service experience

Increase customer satisfaction by solving issues faster

Digitize your business with intelligent apps

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Why ServiceNow

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Ohio Department of Administrative Services

The Ohio Department of Administrative Services implemented ServiceNow to support the State’s IT optimization initiatives with better services at a lower cost. Today, DAS achieves SLA adherence >90% for IT services delivered to 65,000 employees and vendors. Over the past 3 1/2 years, they developed more than 130 dashboards, assigned 1.6 million incidents, and fully on‑boarded 15 state agencies with 5 more on the way.

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