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IT

Manage IT strategy, operations, service delivery, and apps on our single system of action.

Security

Automate, predict, digitize, optimize, monitor, and resolve risks by impact for security, compliance, and IT.

Deliver fast, personal service to employees while increasing productivity.

Customer Service

Connect customer service with other orgs to resolve issues faster, lower cost, and boost satisfaction.

Intelligent Applications

Build business apps fast—whether you’re a pro coder or novice—with tools, templates, and more.

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Modernize IT service management

Eliminate service outages

Run IT like a business

Resolve security incidents and vulnerabilities fast

Consumerize the employee service experience

Increase customer satisfaction by solving issues faster

Digitize your business with intelligent apps

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Ohio Department of Administrative Services

The Ohio Department of Administrative Services implemented ServiceNow to support the State’s IT optimization initiatives with better services at a lower cost. Today, DAS achieves SLA adherence >90% for IT services delivered to 65,000 employees and vendors. Over the past 3 1/2 years, they developed more than 130 dashboards, assigned 1.6 million incidents, and fully on‑boarded 15 state agencies with 5 more on the way.

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