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Raiffeisen Bank Kosovo

A subsidiary of Raiffeisen Bank International AG, Raiffeisen Bank Kosovo offers financial products and services to commercial and private customers through an extensive branch network across Kosovo, and telephone and internet banking. The bank had ambitious plans to deliver a modern, customer‑led banking service, but increasing pressure on the IT team to support the growing business was holding back the ability to drive innovation and deliver new services.

ServiceNow has transformed the way IT works on a day‑to‑day. The team has been empowered to reduce the time to market for innovation, streamline the service approach within the business, and support the delivery of great experiences to the bank’s customers across every touchpoint.