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Raiffeisen Bank Bulgaria

Founded in 1994, Raiffeisen Bank Bulgaria was the first green field investment in the local Bulgarian banking market by its owner, Raiffeisen Bank International AG. Today, the institution provides banking services to a wide range of customers from a network of 138 branches.

The bank has created a single platform to run all IT “Change the Bank” initiatives and brought together the multiple in house tools, external vendor systems and applications created over its 20+ year history. 

ServiceNow is now the strategic platform for delivering organisational change, enabling the bank to meet its long term goal of being a fast, adaptive and innovative leader in the financial services industry.