Service NSW

Service NSW provides a “one‑stop shop” for services such as motor vehicle registration, driver license renewals, marriage certificates, fishing licenses, national park passes and more in New South Wales. With ServiceNow, their internal services are highly effective so employees can work productively and efficiently to serve the community. IT issues and problems routed through ServiceNow provide the team visibility, prioritization, and reporting. Beyond IT, Service NSW utilizes the platform to gain business feedback and manage the workflow for changes to the public‑facing website.