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Washington Department of Health

Washington Department of Health implemented ServiceNow to manage services from IT, HR, Facilities, Safety and Security. In one year, they defined and implemented their Enterprise Governance Framework and Continual Service Improvement, rolled out 600 process improvements, increased workflows supported from 25 to 85, increased customer satisfaction by 13% to an overall average of 90%, closed over 40,000 tickets, and cut delivery times in half.

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