WaterNSW is a state‑owned corporation that supplies raw water from dams, pipelines, and rivers to regional towns, Sydney Water, and other licensed authorities, retail suppliers, and councils. WaterNSW embarked on a four‑year, multi‑million dollar project to transform its overall IT operations. Into early 2018, WaterNSW expect to manage 500 services through ServiceNow, of which only 100 will be IT‑related.