Yale University

Yale University's IT was spending too much time on operational functions and needed a solution to manage a sprawling applications environment across the school. ServiceNow consolidated five applications in to the cloud ‑ and matured ITSM practices from incident reports and service requests to change management. Now, IT can focus less on maintenance and more on driving innovation.

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May 7-11, 2017, Orange County Convention Center, Orlando, FL

Experience IT, Customer Service, HR, & Security at Lightspeed