Prioritizing demand, aligning resources, and reducing project risk
Western & Southern offers multiple financial services and contributes to the vitality of Cincinnati and the surrounding areas
In addition to life insurance subsidiaries, Western & Southern has a range of other member companies offering realty, investment advice, brokerage, and other financial services. The company contributes heavily to the vitality of Cincinnati and surrounding area, including sponsoring the Western & Southern Open, a premier tennis event.
Western & Southern continually matures its IT business management processes–aligning IT resources and investments with the business’s strategy
Western & Southern IT’s partnership with the enterprise business units plays a crucial role in the company’s success and underpins its critical business activities, including driving revenues, increasing operational efficiency, and ensuring regulatory compliance. That’s why the company is continually maturing its IT business management processes–aligning IT resources and investments with the business’s strategy and focusing on delivering outcomes.
According to Lisa White, IT Project Portfolio Analyst at Western & Southern, “IT needs to be a business enabler. That means working with the business to identify and prioritize strategic technology projects and then ensuring the resources are in place to execute. To do this, you need a strong portfolio management function with end-to-end visibility across demands, along with effective governance processes that reduce program risks and provide transparency.”
Western & Southern uses ServiceNow to handle its full program lifecycle from initial ideation to final delivery, leading to better decisions and more effective execution
To support this maturing portfolio process, Western & Southern decided it needed a unified IT business management platform. Lisa says, “We wanted one place to capture, evaluate, prioritize, and execute IT demand, rather than working in silos across our business units. To reduce delivery risk, we had to manage our IT resources holistically across all of our projects and operational activities. And, we needed integrated visibility across our IT teams to ensure we were delivering value on time and within the approved budgets.”