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Automation tools are helping companies optimize key processes and derive high value

New research shows the benefits of optimizing and automating business processes

Driving performance through optimization survey is a major study of how business leaders are using digital technologies to automate and optimize their businesses to become faster and more agile in an increasingly uncertain world. ServiceNow and ThoughtLab surveyed more than 900 C-level executives across six industries in 13 countries. Our findings distinguish optimization leaders from laggards, and highlight the performance gains that accrue from greater digital maturity.
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