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Terms and Conditions for ServiceNow Subscription Service

General Terms and Conditions
Valid July 27, 2019 to February 12, 2020

General Terms and Conditions
Valid June 1, 2018 to July 26, 2019

General Terms and Conditions
Valid August 29, 2015 to May 31, 2018

General Terms and Conditions
Valid November 4, 2014 to August 28, 2015

General Terms and Conditions
Valid June 3, 2013 to November 4, 2014

General Terms and Conditions
Valid February 11, 2013 to June 2, 2013

General Terms and Conditions
Valid May 24, 2012 to November 18, 2012

General Terms and Conditions
Valid February 1, 2012 to May 24, 2012

General Terms and Conditions ‑ Terms and Conditions for ServiceNow Enterprise Applications and ServiceNow Service Automation Platform
Valid November 19, 2012 to February 11, 2013

General Terms and Conditions ‑ Terms and Conditions for ServiceNow Service Automation Software and ServiceNow Service Automation Platform
Valid November 19, 2012 to February 11, 2013

IT Operations Management Overview
Valid July 25, 2019 to April 14, 2020

Master Ordering Agreement
Valid May 22, 2013 to November 4, 2014

Master Ordering Agreement
Valid February 08, 2013 to May 22, 2013

Master Ordering Agreement
Valid May 24, 2012 to November 18, 2012

Master Ordering Agreement
Valid February 1, 2012 to May 24, 2012

Master Ordering Agreement ‑ Terms and Conditions for ServiceNow Enterprise Applications and ServiceNow Service Automation Platform
Valid November 19, 2012 to February 11, 2013

Master Ordering Agreement ‑ Terms and Conditions for ServiceNow Service Automation Software and ServiceNow Service Automation Platform
Valid November 19, 2012 to February 11, 2013

Master Subscription Service Agreement
Valid November 13, 2014 to June 30, 2018

Product Guide
Valid February 1, 2012 to May 24, 2012

Product Guide
Valid May 24, 2012 to November 18, 2012

Product Guide ‑ Terms and Conditions for ServiceNow Enterprise Applications and ServiceNow Service Automation Platform
Valid November 19, 2012 to February 11, 2013

Product Overview
Valid September 9, 2022 ‑ November 2, 2022

Product Overview
Valid August 4, 2022 – September 8, 2022

Product Overview
Valid May 5, 2022 – August 3, 2022

Product Overview
Valid March 24, 2022 to May 4, 2022

Product Overview
Valid February 9, 2022 – March 23, 2022

Product Overview
Valid November 29, 2021 ‑ February 8, 2022

Product Overview
Valid September 27, 2021 – November 28, 2021

Product Overview
Valid September 16, 2021 – September 26, 2021

Product Overview
Valid August 27, 2021 – September 15, 2021

Product Overview
Valid July 30, 2021 – August 26, 2021

Product Overview
Valid April 7, 2021 – July 29, 2021

Product Overview
Valid March 22, 2021 to April 6, 2021

Product Overview
Valid January 28, 2021 to March 21, 2021

Product Overview
Valid December 17, 2020 to January 27, 2021

Product Overview
Valid November 19, 2020 to December 16, 2020

Product Overview
Valid November 9, 2020 to November 18, 2020

Product Overview
Valid October 15, 2020 to November 8, 2020

Product Overview
Valid September 29, 2020 to October 14, 2020

Product Overview
Valid September 17, 2020 to October 7, 2020

Product Overview
Valid September 2, 2020 to September 16, 2020

Product Overview
Valid July 23, 2020 to September 2, 2020

Product Overview
Valid June 18, 2020 to July 22, 2020

Product Overview
Valid May 18, 2020 to June 17, 2020

Product Overview
Valid March 11, 2020 to May 18, 2020

Product Overview
Valid January 23, 2020 to March 11, 2020

Product Overview
Valid November 18, 2019 to January 23, 2020

Product Overview
Valid July 25, 2019 to November 17, 2019

Product Overview
Valid March 6, 2019 to July 24, 2019

Product Overview
Valid August 12, 2018 to March 6, 2019

Product Overview
Valid May 25, 2018 to August 12, 2018

Product Overview
Valid January 11, 2018 to May 24, 2018

Product Overview
Valid July 7, 2017 to January 10, 2018

Product Overview
Valid November 3, 2016 to July 7, 2017

Product Overview
Valid August 10, 2015 to November 3, 2016

Product Overview
Valid March 30, 2015 to August 10, 2015

Product Overview
Valid March 19, 2015 to March 30, 2015

Product Overview
Valid March 3, 2015 to March 19, 2015

Product Overview
Valid September 3, 2014 to March 3, 2015

Product Overview
Valid July 14, 2014 to September 3, 2014 

Professional Services Guide
Valid May 24, 2012 to November 18, 2012

Professional Services Guide
Valid February 1, 2012 to May 24, 2012

Professional Services Guide ‑ Terms and Conditions for ServiceNow Enterprise Applications and ServiceNow Service Automation Platform
Valid November 19, 2012 to February 11, 2013

Public Sector Self‑Hosted License Terms
Valid February 19, 2021 to May 20, 2021

Self‑Hosted Software License Agreement
(Valid prior to October 18, 2021)

Subscription Service Agreement
Valid July 24, 2020 ‑ November 16, 2022

Subscription Service Agreement
Valid February 13, 2020 to July 23, 2020

Subscription Service Agreement
Valid June 23, 2019 to February 12, 2020

Subscription Service Agreement
Valid June 1, 2018 to June 22, 2019

Subscription Service Agreement
Valid November 5, 2014 to May 31, 2018

Subscription Service Agreement
Valid May 22, 2013 to November 4, 2014

Subscription Unit Overview ‑ Hardware Asset Management (HAM)
Valid from January 21, 2021 to July 21, 2021

ServiceNow Subscription Unit Overview – Operational Technology (OT)
Valid September 16, 2021 – March 23, 2022

ServiceNow Subscription Unit Overview – Operational Technology (OT)
Valid July 22, 2021 – September 15, 2021

ServiceNow Subscription Unit Overview – Telecommunication Service Operations Management (TSOM)
Valid September 14, 2022 – November 2, 2022

ServiceNow Subscription Unit Overview – Telecommunication Service Operations Management (TSOM)
Valid May 31, 2022 – September 13, 2022

ServiceNow Subscription Unit Overview – Telecommunication Service Operations Management (TSOM)
Valid May 19, 2022 – May 30, 2022

ServiceNow Subscription Unit Overview – Telecommunication Service Operations Management (TSOM)
Valid March 24, 2022 – May 18, 2022

ServiceNow Subscription Unit Overview – Telecommunication Service Operations Management (TSOM)
Valid June 28, 2021 – March 23, 2022

Subscription Unit Overview
Valid May 28, 2020 to January 20, 2021

Subscription Unit Overview
Valid May 28, 2020 to July 22, 2020

Subscription Unit Overview
Valid April 14, 2020 to May 27, 2020

Subscription Service Guide
Valid May 22, 2020 to July 23, 2020

Subscription Service Guide
Valid April 17, 2020 to May 21, 2020.

Subscription Service Guide
Valid July 1, 2019 to April 16, 2020.

Subscription Service Guide
Valid May 31, 2018 to June 30, 2019

Subscription Service Guide
Valid December 21, 2017 to May 31, 2018

Subscription Service Guide
Valid November 13, 2014 to December 20, 2017

Subscription Service Guide
Valid November 4, 2014 to November 12, 2014

Subscription Service Guide
Valid May 22, 2013 to November 4, 2014

Subscription Service Guide ‑ ServiceWatch
Valid July 14, 2014 to November 24, 2014

Data Processing Addendum ("DPA")
Valid October 23, 2020 to January 12, 2021

Data Processing Addendum (“DPA”)
Valid July 24, 2020 to October 22, 2020

Data Processing Addendum (“DPA”)
Valid February 13, 2020 to July 23, 2020

Customer Support Addendum ("CSA")
(Valid prior to January 18, 2022)

Data Security Addendum (“DSA”)
Valid February 13, 2020 to July 23, 2020

Ordering Agreement
Valid July 24, 2020 ‑ November 16, 2022

Ordering Agreement
Valid February 13, 2020 to July 23, 2020

Sweagle Security Guide
Valid August 14, 2020 to October 7, 2020

Self‑Hosted Software Guide
(Valid prior to January 18, 2022)

Messaging Service Support Exhibit
(Valid September 16, 2021 to January 17, 2022)

ServiceNow Sweagle Addendum
(Valid prior to January 18, 2022)

Sweagle Self‑Hosted Software Guide
(Valid prior to January 18, 2022)

ServiceNow Platform Architect
(Valid August 16, 2021 to January 17, 2022)

ServiceNow Success Architect
(Valid August 16, 2021 to January 17, 2022)

Support Account Management
(Valid September 23, 2021 to January 17, 2022)

Pinnacle Support Account Manager
(Valid February 2020 – June 8, 2022)

Messaging Service Ordering Agreement and Support, Security, and Privacy Terms

Messaging Service Ordering Agreement (Valid October 18, 2021 to August 3, 2022)

Messaging Service Ordering Agreement (Valid September 16, 2021 – October 17, 2021)

 

Service Descriptions for Packaged Professional Services

Best Practice Technical Workshop
Valid July, 2013 ‑ May, 2017

Capability Assessment and Implementation Roadmap Workshop
Valid Feburary, 2015 – June, 2015

Capability Assessment and Implementation Roadmap Workshop
Valid August, 2014 – Feburary, 2015

Configuration Reviews (ServexpresiceNow, Extended and Health Check)
Valid August 6, 2013 – June 27, 2014

Discovery Implementation
Valid November 01, 2015 to Feburary 29, 2016

Discovery Implementation
Valid January, 2015 to November, 2015

Discovery Implementation
Valid May 20, 2014 to January 7, 2015

Discovery Implementation (Essential and Enhanced)
Valid September 3, 2013 to May 19, 2014

Discovery Implementation (Essential and Enhanced)
Valid July 1, 2013 to September 2, 2013

Discovery Services (Configuration Review, Configuration Optimization)
Valid October, 2014 to November, 2015

Discovery Services (Configuration Review, Configuration Optimization)
Valid July, 2013 to October, 2014

Express ‑ Essentials
Valid May, 2016 to April 14, 2017

Express Remote Services
Valid January, 2015 to August, 2015

Integration Services
Valid October, 2014 to January, 2015

Integration Services (Best Practice Workshop, Configuration Review, Load Testing)
Valid October, 2014 ‑ May, 2017

Integration Services (Best Practice Workshop, Configuration Review, Load Testing)
Valid July, 2013 to October, 2014

Load Testing (Assisted and Managed)
Valid August 7, 2013 to November 24, 2013

Performance Analytics ‑ Optimize
Valid June, 2016 ‑ May, 2017

QuickStart for Active Directory Password Reset
Valid March, 2014 to December, 2014

QuickStart for HR Service Management
Valid March, 2016 to July, 2017

QuickStart Deployment (IPCC and IPCC+Service Catalog)
Valid November 25, 2013 to March 15, 2014

QuickStart Deployments (IPCC and IPCC+Service Catalog)
Valid August 7, 2013 to November 24, 2013

QuickStart for IPCC+Service Catalog
Valid March 16, 2014 to May 19, 2014

QuickStart for Performance Analytics
Valid June, 2016 ‑ May, 2017

QuickStart for Performance Analytics
Valid November, 2015 to May, 2016

QuickStart for Performance Analytics
Valid June 27, 2014 to April 3, 2015

QuickStart for Performance Analytics
Valid August 1, 2013 to June 27, 2014

QuickStart for Service Catalog
Valid March 16, 2014 to May 19, 2014

QuickStart for ServiceWatch
Valid July, 2014 to March, 2015

QuickStart for Service Mapping
Valid May, 2016 ‑ May, 2017

QuickStart for ServiceWatch Service Mapping
Valid October 16, 2015 to March, 2016

QuickStart for ServiceWatch Service Mapping
Valid October 2, 2015 to October 16, 2015

QuickStart for ServiceWatch Service Mapping
Valid September, 2015 to October, 2015

QuickStart for ServiceWatch Service Mapping
Valid April, 2015 to September, 2015

Service Description for Best Practice Process Workshops
Valid November 6, 2014 to November 11, 2014

Service Description for Best Practice Process Workshops
Valid August 7, 2013 to November 6, 2014

Service Description for Best Practice Process Workshops
Valid January 1, 2013 to August 6, 2013

Service Description for Best Practice Process Workshops
Valid October 25, 2012 to December 31, 2012

Service Description for Best Practice Process Workshops
Valid September 24, 2012 to October 25, 2012

Service Description for Best Practice Technical Workshop
Valid March 1, 2013 to June 30, 2013

Service Description for Delivery Assurance
Valid June 2, 2012 to September 17, 2012

Service Description for Delivery Assurance
Valid September 18, 2012 to December 31, 2012

ServiceNow Express to ITSM Upgrade Service
Valid August 2017 to August, 2017

ServiceWatch Pilot
Valid July 20, 2014 to Feburary 4, 2015

Support Account Management
Valid July 2021 ‑ September 22, 2021

Support Account Management
Valid August 2020 ‑ July 2021

Support Account Management
Valid November 2019 ‑ August 2020

Support Account Management
Valid November 2013 – April 2018

Support Account Management
Valid May 2018 – October 2019

 

Remote Services

Remote Administration
April 1, 2019 through April 28, 2021

Remote Administration
Valid October, 2015 to March, 2017

Remote Administration
Valid November 25, 2013 – June 27, 2014

Remote Administration
Valid June, 2014 to Feburary, 2015

Remote Administration
Valid July 1, 2013 to November 24, 2013

Remote Administration

Jumpstart Your Upgrade
(Valid January 18, 2022 – June 8, 2022)

Jumpstart Your Virtual Agent
(Valid January 18, 2022 – June 8, 2022)

TuneUp Your Security
(Valid January 18, 2022 – June 8, 2022)

TuneUp Your CMDB
(Valid January 18, 2022 – June 8, 2022)

Health Assessment – Guided
(Valid January 18, 2022 – June 8, 2022)

Administration Assist
(Valid January 18, 2022 – June 8, 2022)

Jumpstart Your Virtual Agent
(Valid January 18, 2022 – June 7, 2022)

Jumpstart Your Upgrade (Remote Services)
(Valid January 26, 2021 to January 18, 2022)

Jumpstart Your Upgrade
(Valid March 1, 2019 to January 25, 2021)

TuneUp Your Security (Remote Services)
(Valid January 26, 2021 to January 18, 2022)

TuneUp Your CMDB (Remote Services)
(Valid January 26, 2021 to January 18, 2022)

Configuration Review Professional
(Valid May 1, 2019 to January 25, 2021)

TuneUp Your Security
(Valid April 1, 2020 to January 25, 2021)

TuneUp Your CMDB
(Valid July 1, 2020 to January 25, 2021)

ServiceNow Assure
(Valid August 16, 2021 – August 22, 2022)

ServiceNow Assure
(Valid May 31, 2021 – August 15, 2021)

 

ServiceNow Impact Accelerator Descriptions

Administrator Assist
(Valid June 9, 2022 – September 20, 2022)

Health Assessment – Advanced/Total
(Valid January 18, 2022 to July 7, 2022)

 

Professional Services

Business Alignment Workshop
(Valid February 2019 – February 28, 2022)

Configuration Reviews Enterprise (Configuration Review Enterprise and Configuration Review Enterprise Extended)
(Valid August 16, 2021 – August 22, 2022)

Configuration Reviews Enterprise (Configuration Review Enterprise and Configuration Review Enterprise Extended)
(Valid from February 10, 2021 to August 15, 2021)

Edge Encryption Design & Advise
(Valid August 16, 2021 – February 28, 2022)

Edge Encryption Design & Advise
(Valid from February 10, 2021 to August 15, 2021)

Edge Encryption Design & Advise
(Valid July 1, 2017 to February 9, 2021)

Event Management Accelerated Implementation
(Valid August 16, 2021 – February 28, 2022)

Event Management Accelerated Implementation
(Valid from February 10, 2021 to August 15, 2021)

Event Management Accelerated Implementation
(Valid March 1, 2019 to February 9, 2021)

Now Intelligence
(Valid from December 6, 2021 – August 28, 2022)

Now Intelligence
(Valid from August 16, 2021 to December 5, 2021)

Now Intelligence
(Valid from July 15, 2021 to August 15, 2021)

QuickStart for Active Directory Password Reset
(Effective January 2015)

SAM SaaS Implementation Assistance
(Effective May 2020)

Self‑Hosted Services
(Valid from August 16, 2021 to May 31, 2022)

Self‑Hosted Services
(Valid from February 10, 2021 to August 15, 2021)

ServiceNow Edge Encryption Implementation
(Effective July 2017)

Virtual Agent Essentials
(Valid from August 16, 2021 to December 5, 2021)

Virtual Agent Essentials
(Valid from July 15, 2021 to August 15, 2021)

Best Practice Workshop

ITBM Best Practice Workshop

Customer Success

ServiceNow Platform Architect (Valid January 18, 2022 – August 22, 2022)

ServiceNow Platform Architect (Valid from July 22, 2021 to August 15, 2021)

ServiceNow Platform Architect (Valid prior to July 22, 2021)

ServiceNow Success Architect (Valid January 18, 2022 – August 22, 2022)

ServiceNow Success Architect (Valid from July 22, 2021 to August 15, 2021)

ServiceNow Success Architect (Valid prior to July 22, 2021)

Professional Customer Success Package (Valid August 2021 – August 22, 2022)

Professional Customer Success Package (Valid from July 22, 2021 to August 15, 2021)

Professional Customer Success Package (Valid from July 2020 to July 21, 2021)

Enterprise Customer Success Package (Valid August 2021 – August 22, 2022)

Enterprise Customer Success Package (Valid from July 22, 2021 to August 15, 2021)

Enterprise Customer Success Package (Valid from July 2020 to July 21, 2021)

Premier Customer Success Package (Valid August 2021 – August 22, 2022)

Premier Customer Success Package (Valid from July 22, 2021 to August 15, 2021)

Premier Customer Success Package (Valid from July 2020 to July 21, 2021)

Discovery Services

Discovery Implementation

Discovery Optimization

Integration Services

Self‑Hosted Services (Valid April 2015 ‑ February 9, 2021)

Production Readiness Services

Configuration Reviews Enterprise (Configuration Review Enterprise and Configuration Review Enterprise Extended)
(Valid June 1, 2019 to February 17, 2021)

Lightstep Terms

Lightstep Product Overview
(Valid August 4, 2022 – October 16, 2022)

Lightstep Product Overview
(Valid January 24, 2022 – August 3, 2022)


Additional Product Terms

Custom Table Guide
(Valid October 6, 2022 ‑ November 20, 2022)

Custom Table Guide
(Valid February 7, 2022 – October 5, 2022)

Custom Table Guide
(Valid October 20, 2021 – February 6, 2022)

Custom Table Guide
(Valid March 25, 2021 ‑ October 19, 2021)

Custom Table Guide
(Valid for all purchases prior to March 25, 2021)

Connected Operations Addendum
(Valid May 18, 2021 – January 21, 2022)

Connected Operations Addendum
(Valid October 15, 2020 to May 17, 2021 )

IntegrationHub Overview
(Valid June 13, 2022 – October 13, 2022)

IntegrationHub Overview
(Valid March 24, 2022 – June 12, 2022)

IntegrationHub Overview
(Valid October 20, 2021 – March 23, 2022

IntegrationHub Overview
(Valid August 24, 2021 ‑ October 20, 2021)

IntegrationHub Overview
(Valid August 13, 2021 – August 24, 2021)

IntegrationHub Overview
(Valid April 15, 2021 – August 12, 2021)

IntegrationHub Overview
(Valid March 6, 2019 – April 2021)

Telecommunication Network Performance Management (TNPM)
(Valid January 21, 2021 to June 27, 2021 )

 

Terms and Conditions for Education Services

Training and Certification Terms and Conditions
Valid June 27, 2022 – October 30, 2022

Training and Certification Terms and Conditions
Valid April 13, 2021 to June 26, 2022

Training and Certification Terms and Conditions
Valid May 22, 2020 to April 12, 2021

Training and Certification Terms and Conditions
Valid prior to May 21, 2020

Learning Credits
Valid September 24, 2021 – October 30, 2022

Learning Credits
Valid April 12, 2021 ‑ September 23, 2021

Learning Credits
Valid October 1, 2013 to April 12, 2021

Learning Credits
Valid June 30, 2013 to September 30, 2013

Learning Credits
Valid October 1, 2013 to November 24, 2013

Learning Credits
Valid October 1, 2013 – June 27, 2014

Process User Training
Valid August 7, 2013 to September 17, 2013

Process User Training
Valid September 18, 2013 to November 24, 2013

Fulfiller Training
Valid November 25, 2013 to March 15, 2014

Fulfiller Training
Valid March 16, 2014 to May 19, 2014