Flow action

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Workflow Studio predefined actions help you preserve mapped variable integrity and maintain flow compatibility across configuration revisions.

    Service Exchange provides a set of predefined Workflow Studio actions that you can use in your flows or subflows to retrieve variable values from remote tasks and provider tasks. For details on flows, see Getting started with flows.

    Service Exchange provides the following actions in Workflow Studio:

    Note:
    To avoid upgrade issues, use these predefined actions in your flows and subflows.
    Action Description Input Purpose Output
    Get Provider Task Variables for RRP Retrieve variable values from a Provider task based on a selected remote record producer (RRP) as data pills for use in other actions.

    Must be in the sn_sb base scope.

    		 provider task, RRP. Use variables in automation flows, such as updating a parent task or ordering a local catalog item. Returns named data pills based on the variables within the RRP.
    Get Remote Task Variables from Consumer Retrieves variable answers from a remote task based on a selected remote task definition (RTD) identity, exposing them as data pills for use in other actions.

    Must be in the provider scope.

    		 remote task, RTD identity. Use variables in automation flows, such as updating a parent task. Returns named data pills based on the variables within the latest published RTD.
    Get Remote Task Variables from Provider Retrieve variable values from a remote task based on selected remote task definitions.

    Must be in the consumer scope.

    		 remote task,RTD identity. Use variables in automation flows, such as updating a parent task. Returns named data pills based on the variables within the latest published RTD.
    Order Remote Record Producer Automate ordering a RRP.

    Must be in the consumer scope.

    		 RRP. Streamline processes such as hardware asset management (HAM) by scripting RRP ordering. Returns the newly created provider task GlideRecord.