Exploring ServiceNow AI Platform tables

Release version: Brazil
Updated September 10, 2026
2 minutes to read

Applications use tables and records to manage data and processes, such as Incident, Problem, and CMDB. Tables can extend other tables, creating parent tables and child tables.

Table administration overview

The ServiceNow AI Platform® uses a table-based data structure to store and organize information. Pre-built tables are included for common IT service management (ITSM) processes, with their data fully importable and exportable in CSV, XML, or other formats.

Table administration users

Table 1. Users
User Description
Administrator Admins can create custom tables for specific business requirements, define field properties, create relationships between tables, and extend existing tables without modifying the originals. Administrators also define access controls to allow only approved user access to records, business rules for various tasks, and table cleanup policies for unused and outdated records.

Table administration workflow

This infographic depicts how an administrator can extend both core tables and custom tables.

Figure 1. Extending core tables and custom Tables
Data can be exported and imported between Core Tables and Custom Tables. Admins define access controls to restrict access.
  1. An administrator views table relationships and learns how table extension works on the ServiceNow AI Platform®.
  2. The administrator creates a custom parent table and extends it by creating a custom child table.
  3. The administrator defines access controls to restrict access to each table.
  4. The administrator exports and imports data to core and custom tables as needed.

Table administration benefits

Benefit Feature Users
Define models and entity relationships across multiple tables. Data dictionary tables Admin
Access visual references for tables and their contents. Viewing table references and extensions Admin
Store records for your instance. Create a table Admin
Remove unneeded tables from your instance. Deleting custom tables Admin
Quickly find data stored in a table. Create a table index Admin
Connect a list to another list of multiple entries instead of a single field. Create a many-to-many table relationship Admin
Organize and store task-related data. Working with the Task table Admin
Connect tables for reporting purposes. Working with database views for reporting Admin

What to explore next

To learn more about using table administration features, see:
  • Managing tables and indexes
  • Working with the Task table
  • Working with database views for reporting