Using Request Management

Release version: Brazil

Updated September 10, 2026

1 minute to read

Request Management allows catalog items to be requested and fulfilled based on defined flows.

Create a catalog request in Agent Workspace
You can create a catalog request in Agent Workspace to join the Service Catalog flow from a different flow. For example, from an incident flow, you can create a request, and associate the request with the incident. It helps you in tracking the requests associated with an incident and vice versa.