Microsoft Teams Spoke

Release version: Australia
Updated October 8, 2026
2 minutes to read
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Summary of Microsoft Teams Spoke

The Microsoft Teams spoke integrates ServiceNow with Microsoft Teams, enabling you to post messages and detailed information about incident, problem, and change records directly to Microsoft Teams channels. This integration is facilitated through the Integration Hub and requires an active Integration Hub subscription.

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Note that starting with the Yokohama release, the Microsoft Teams spoke is being prepared for future deprecation. It will no longer be activated on new instances but will continue to be supported. Customers are encouraged to consider the Microsoft Teams Graph Spoke for the latest functionality.

Key Features

  • Post a Message: Send custom messages to Microsoft Teams channels using a Webhook Connector by specifying the Webhook URL, title, and message content.
  • Post Change Details: Share details from a ServiceNow change record to a Teams channel via a webhook.
  • Post Incident Details: Send incident record details to Teams channels, useful for alerting and collaboration on incidents.
  • Post Problem Details: Share problem record information with Teams channels to facilitate problem management communication.

Configuration Inputs

Each Microsoft Teams action requires the following inputs:

  • Webhook URL (Required): The incoming webhook URL from Microsoft Teams to send messages. This must be set up in Teams before configuring the action.
  • Title (Optional): A title for the message posted to Teams.
  • Additional Message (Optional): Custom text added before record details in the message.
  • Override Default Fields (Optional): Customize which record fields to include by providing a comma-separated list; defaults include Short Description, Category, State, Priority, and Assignment Group.
  • Theme Color (Hex) (Optional): Hex color code to visually highlight the message in Teams.
  • Action URL and Name (Optional): Define a clickable button within the message that links to a specified URL and has a custom action name.

Practical Use Case

For example, you can create a flow that automatically posts details of newly created, high-priority incidents to a Microsoft Teams channel, applying a specific theme color to highlight urgency. This facilitates real-time collaboration and notification within Teams for critical ServiceNow records.

The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change record details to Microsoft Teams channels.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Important:
Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality.

For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in .

Spoke version

Microsoft Teams spoke v1.1.3 is the latest version.

Microsoft Teams actions

The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:
Action Description
Post a Message Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send.
Post Change Details Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send.
Post Incident Details Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send.
Post Problem Details Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send.

Microsoft Teams Inputs

The following inputs are common to the Microsoft Teams actions:
Input Description
[Required] Webhook URL The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation.
[Optional] Title Title of the message.
[Optional] Additional Message Add a message before the record details.
[Optional] Override Default Fields You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group.
[Optional] Theme Color (Hex) Hex code value of color to highlight the message.
[Optional] Action URL URL to the page that opens when you click the button. For more information, see https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL.
[Optional] Action Name Name of the action that you can automate with the flow.

Example

You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.
Post Incident Details action added to a flow