--- sourceDocument: Product accessibility sourceDocumentLink: https://www.servicenow.com/docs/r/accessibility ft:locale : - en-US ft:publication_title : - Product accessibility ft:clusterId : - a11y bundleId : - a11y --- # Product accessibility # Product accessibility {#ariaid-title1} Release version: Nofamily Updated March 18, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Explore product accessibility on the ServiceNow AI Platform. Watch demo videos about accessibility features for ServiceNow products. ## Demos of accessibility features {#product_accessibility__section_hlg_kgg_ggc} For more information on the accessibility features in the demo videos, see: * [Use Screen Summarization](https://www.servicenow.com/docs/r/platform-user-interface/configure-user-experiences/use-screen-summarization.html) * [Now Assist Panel](https://www.servicenow.com/docs/r/intelligent-experiences/now-assist-panel-overview.html): Voice input for Now Assist * [Adjust components to meet accessibility standards (Theme Builder)](https://www.servicenow.com/docs/r/platform-user-interface/tb-adjust-component-wcag.html) * [Working with the dark theme](https://www.servicenow.com/docs/r/platform-user-interface/tb-working-in-dark-theme.html) * Forced Colors: settings are available at the operating system (OS) level of your Mac OS or Windows device. {#product_accessibility__ul_sm4_cmw_vcc} ## Exploring accessibility {#product_accessibility__section_lz2_qsz_fgc} ServiceNow is committed to delivering products that are accessible to everyone. ServiceNow products are regularly assessed against current accessibility standards and teams work to identify opportunities for improvement, ensuring they remain usable for everyone. ServiceNow focuses on product accessibility beyond conformance, aiming to provide an usable and for a diverse customer base through intuitive and usable interfaces. For detailed information on the product accessibility commitment from ServiceNow, current status, and future plans, refer to the [ServiceNow Accessibility Statement](https://www.servicenow.com/accessibility-statement.html). ## Accessibility release notes {#product_accessibility__section_gvz_xnz_m3c} Accessibility release notes are available in two locations: * The [Accessibility information for all Brazil features and products](https://www.servicenow.com/docs/r/release-notes/rn-summary-accessibility.html) page provides a comprehensive listing of accessibility features, benefits, and improvements organized by product, making it easy to find changes relevant to the specific ServiceNow products you use. * The [Accessibility and conformance](https://www.servicenow.com/docs/r/release-notes/r_Accessibility508Compliance.html) page offers a curated release highlights summary, featuring the most important accessibility features and improvements from each release. Both pages reflect the current family release --- if you're on an earlier version, refer to the release notes for your specific family to find the most relevant accessibility information. ## Configuring accessibility features {#product_accessibility__section_bck_qnx_3sb} The ServiceNow AI Platform is designed to be customized and configured for each customer's needs. This includes configuration options to promote and enable accessibility both on the platform level and through user preferences. Depending on your setup and the applications that you're using, different accessibility options are available. Work with your admin or implementation partner to determine your accessibility configuration requirements. Note: While the products are designed with accessibility in mind, customizations can sometimes impact accessibility. To verify that accessibility is maintained, test for accessibility after making customizations. The support resources and documentation are available to help guide you through this process. To find documentation about accessibility features in ServiceNow products, see [Product documentation for accessibility](https://www.servicenow.com/docs/eIz8z9uKyLm_7OnOEF0Q3w "Discover accessibility features and configuration options in the ServiceNow AI Platform and products. Explore links to additional accessibility information throughout ServiceNow product documentation."). ## Accessibility for developers and designers {#product_accessibility__section_m5m_hmg_ggc} The accessibility information provided in the product documentation is typically platform or product specific. Developers and designers who are interested in accessibility guidelines can explore [Accessibility Guidelines for developers](https://horizon.servicenow.com/guidelines/accessibility/a11y-overview) on the Horizon site. For Next Experience components, Web Content Accessibility Guideline (WCAG) 2.1 AA conformance level indicators can be found in the overview for each component. See the [Horizon site Components section](https://horizon.servicenow.com/workspace/components) for more information. ## ACRs (VPATs) {#product_accessibility__section_d5z_wnx_3sb} Another way to learn more about product accessibility is to review the Accessibility Conformance Report (ACRs also known as VPATs). To view ACRs for currently supported releases, see [Accessibility conformance reports](https://www.servicenow.com/docs/yp8zmspjJb3nNljDJEkOvQ "Accessibility conformance reports (ACRs) are published for currently supported ServiceNow releases. We use the International Edition of the Information Technology Industry Council's Voluntary Product Accessibility Template (VPAT) to create our ACRs, which are provided in PDF format."). Note: Accessibility testing is conducted on the English platform. For multilingual support details, see [ServiceNow AI Platform translation and localization](https://www.servicenow.com/docs/r/platform-administration/system-localization/translation-and-localization.html). ## Assistive Technology {#product_accessibility__section_ipt_31t_pwb} Assistive Technology (AT) refers to tools and software that help people with disabilities use digital platforms and websites. This includes screen readers that read text aloud for people who are blind, magnification software for those with low vision, voice controls for people with motor disabilities, and other adaptive devices. AT is used by people with permanent disabilities, temporary injuries, or even situational challenges like using a phone in bright sunlight---representing about 15% of the global population. The ServiceNow AI Platform is functional with multiple screen readers. Explore the table below to learn more about the screen readers that are supported. {#product_accessibility__table_fql_x1t_pwb__entry__2} | Name | Operating system | |:-|:-| | [Dragon](https://www.nuance.com/dragon.html) - Nuance | Windows | | [JAWS](https://www.freedomscientific.com/products/software/jaws/) - Freedom Scientific | Windows | | [NVDA](https://www.nvaccess.org/about-nvda/) - NV Access | Windows | | [Talkback](https://support.google.com/accessibility/android/answer/6283677?hl=en) - Google | Android (mobile) | | [VoiceOver](https://www.apple.com/accessibility/vision/) - Apple | Mac OS and iOS | | [ZoomText Magnifier/Reader](https://www.freedomscientific.com/products/software/zoomtext/#:~:text=ZoomText%20System%20Recommendations&text=Windows%C2%AE%2011,%20Windows%2010,architecture%20for%20all%20operating%20systems.&text=Recommended:%202.0%20GHz%20i7%20dual-core%20processor.) - Freedom Scientific | Windows | [Table 1. Screen readers supported by the ServiceNow AI Platform] {#product_accessibility__table_fql_x1t_pwb} * **[Accessibility conformance reports](https://www.servicenow.com/docs/yp8zmspjJb3nNljDJEkOvQ)** Accessibility conformance reports (ACRs) are published for currently supported ServiceNow releases. We use the International Edition of the Information Technology Industry Council's Voluntary Product Accessibility Template (VPAT) to create our ACRs, which are provided in PDF format. * **[Accessibility by persona](https://www.servicenow.com/docs/jGq2PuIgoAc7vWBYo_WBXw)** Specific accessibility features and user preferences can help users with varying access needs. Learn more about accessibility personas and the ServiceNow products and features that can support them. * **[Text Adjust neurodiversity browser extension](https://www.servicenow.com/docs/sUqW2HL0VyOnC7V7RtaWpg)** The Text Adjust neurodiversity browser extension helps users with dyslexia, ADHD, autism, and other cognitive disabilities adjust font and spacing on web pages for improved readability. * **[Product documentation for accessibility](https://www.servicenow.com/docs/eIz8z9uKyLm_7OnOEF0Q3w)** Discover accessibility features and configuration options in the ServiceNow AI Platform and products. Explore links to additional accessibility information throughout ServiceNow product documentation. **Related topics** * [Web Content Accessibility Guidelines (WCAG) Overview](https://www.w3.org/WAI/standards-guidelines/wcag/) * [ICT Accessibility 508 Standards and 255 Guidelines](https://www.access-board.gov/ict/) * [European Union accessibility requirements](https://digital-strategy.ec.europa.eu/en/policies/web-accessibility)