Product accessibility

  • Release version: Nofamily
  • Updated March 18, 2026
  • 3 minutes to read
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    Summary of Product accessibility

    ServiceNow is dedicated to making its AI Platform and related products accessible to all users by adhering to current accessibility standards and continuously enhancing usability for a diverse customer base. Accessibility is integrated into product design and regularly assessed to ensure compliance and improve user experience.

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    Accessibility features are demonstrated through various demo videos, and detailed information is available in product documentation and accessibility statements. ServiceNow also provides Accessibility Conformance Reports (ACRs/VPATs) for supported releases, outlining compliance levels.

    Key Features

    • Accessibility Configuration: The AI Platform supports customization to enable accessibility settings tailored to customer needs. These settings can be managed at the platform level or through user preferences. Customers should collaborate with their administrators or implementation partners to configure accessibility appropriately.
    • Assistive Technology Support: The platform supports multiple popular screen readers across Windows, macOS, iOS, and Android, including JAWS, NVDA, VoiceOver, Talkback, Dragon, and ZoomText Magnifier/Reader, ensuring functionality for users with disabilities.
    • Accessibility for Developers and Designers: ServiceNow provides guidelines and conformance indicators for developers on the Horizon site, supporting Web Content Accessibility Guidelines (WCAG) 2.1 AA compliance, especially for Next Experience components.
    • Accessibility Personas and Tools: Features and preferences cater to various user needs, including cognitive disabilities. Tools like the Text Adjust neurodiversity browser extension help improve readability for users with dyslexia, ADHD, autism, and related conditions.
    • Accessibility Release Notes: Accessible information on feature improvements is available on dedicated pages organized by product and release, helping customers stay informed about relevant accessibility updates.
    • Assistive Technology Integration: The platform’s compatibility with assistive technologies enables broader access, supporting users with a range of permanent or temporary disabilities, as well as situational challenges.

    Important Considerations

    • Customizations may impact accessibility. Customers should perform accessibility testing post-customization to ensure compliance is maintained.
    • Accessibility testing is primarily conducted on the English platform; multilingual support details are available separately.
    • Forced color settings and dark themes are managed at the operating system level, supporting user preferences on Mac OS and Windows devices.

    Next Steps for ServiceNow Customers

    • Review product documentation and demo videos to understand available accessibility features.
    • Consult with administrators or implementation partners to configure accessibility settings suited to your organizational needs.
    • Use Accessibility Conformance Reports to verify compliance and understand platform capabilities.
    • Incorporate accessibility testing into customization workflows to maintain usability standards.
    • Explore developer and designer guidelines to ensure accessibility in custom components and integrations.

    Explore product accessibility on the ServiceNow AI Platform. Watch demo videos about accessibility features for ServiceNow products.

    Demos of accessibility features

    For more information on the accessibility features in the demo videos, see:

    Exploring accessibility

    ServiceNow is committed to delivering products that are accessible to everyone. ServiceNow products are regularly assessed against current accessibility standards and teams work to identify opportunities for improvement, ensuring they remain usable for everyone.

    ServiceNow focuses on product accessibility beyond conformance, aiming to provide an usable and for a diverse customer base through intuitive and usable interfaces.

    For detailed information on the product accessibility commitment from ServiceNow, current status, and future plans, refer to the ServiceNow Accessibility Statement.

    Accessibility release notes

    Accessibility release notes are available in two locations:

    Both pages reflect the current family release — if you're on an earlier version, refer to the release notes for your specific family to find the most relevant accessibility information.

    Configuring accessibility features

    The ServiceNow AI Platform is designed to be customized and configured for each customer's needs. This includes configuration options to promote and enable accessibility both on the platform level and through user preferences.

    Depending on your setup and the applications that you're using, different accessibility options are available. Work with your admin or implementation partner to determine your accessibility configuration requirements.

    Note:
    While the products are designed with accessibility in mind, customizations can sometimes impact accessibility. To verify that accessibility is maintained, test for accessibility after making customizations. The support resources and documentation are available to help guide you through this process.

    To find documentation about accessibility features in ServiceNow products, see Product documentation for accessibility.

    Accessibility for developers and designers

    The accessibility information provided in the product documentation is typically platform or product specific. Developers and designers who are interested in accessibility guidelines can explore Accessibility Guidelines for developers on the Horizon site.

    For Next Experience components, Web Content Accessibility Guideline (WCAG) 2.1 AA conformance level indicators can be found in the overview for each component. See the Horizon site Components section for more information.

    ACRs (VPATs)

    Another way to learn more about product accessibility is to review the Accessibility Conformance Report (ACRs also known as VPATs). To view ACRs for currently supported releases, see Accessibility conformance reports.

    Note:

    Accessibility testing is conducted on the English platform. For multilingual support details, see ServiceNow AI Platform translation and localization.

    Assistive Technology

    Assistive Technology (AT) refers to tools and software that help people with disabilities use digital platforms and websites. This includes screen readers that read text aloud for people who are blind, magnification software for those with low vision, voice controls for people with motor disabilities, and other adaptive devices. AT is used by people with permanent disabilities, temporary injuries, or even situational challenges like using a phone in bright sunlight—representing about 15% of the global population.

    The ServiceNow AI Platform is functional with multiple screen readers. Explore the table below to learn more about the screen readers that are supported.

    Table 1. Screen readers supported by the ServiceNow AI Platform
    Name Operating system
    Dragon - Nuance Windows
    JAWS - Freedom Scientific Windows
    NVDA - NV Access Windows
    Talkback - Google Android (mobile)
    VoiceOver - Apple

    Mac OS and iOS
    ZoomText Magnifier/Reader - Freedom Scientific Windows