--- sourceDocument: Brazil Conversational Interfaces sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- # Virtual Agent # Virtual Agent {#ariaid-title1} Versão de lançamento: Brazil Atualizado 10 de set. de 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura Unlock your enterprise productivity with ServiceNow® Virtual Agent. Increase deflections by empowering your employees and customers to serve themselves using a friendly messaging interface, featuring prebuilt conversations powered by artificial intelligence. ## Get started with Virtual Agent {#virtual-agent-landing-page__section_mhc_bkn_t4b} Select a tile to get started. |-|-|-| | [Explore Learn how employees, customers, and agents use Virtual Agent.](https://www.servicenow.com/docs/XXIGI8xIqUOTd3pHv690Og "The ServiceNow Virtual Agent platform provides user assistance through conversations within an intelligent messaging interface. Design and build automated conversations that use large language models (LLMs) and AI to improve deflection rates.") | [ConfigureConfigure Virtual Agent.](https://www.servicenow.com/docs/izc2lMUbrH~gwNuhoLBLwA "Change the preconfigured Virtual Agent default chat experience or create a custom chat experience for your LLM users. You can configure setup topics, specify promoted topics, and if needed, change the search profile.") | [Create assistantsCreate and edit LLM assistants that make up the chat experience.](https://www.servicenow.com/docs/VqsI_t6wXOqMqvl1ImGmaA "LLM assistants help with large language model (LLM) topic discovery. The ServiceNow Otto for Virtual Agent assistant is the default LLM assistant created during the Conversational Interfaces Assistants guided setup.") | | [Build conversations Design and build automated conversations and reusable topic components.](https://www.servicenow.com/docs/qOQICMWBk481tzqsg9dmAg "The Assistant Designer Asset library includes a diagram tool for creating and managing assets, which are blueprints for conversations between a Virtual Agent and a user. You can design topics that help your users resolve common work issues or guide them through self-service tasks.") | [Analyze and optimize performanceAnalyze and improve assistant performance using insights into conversational data.](https://www.servicenow.com/docs/flzPTb73gvJzlwXANjHBbg "Monitor, evaluate, and optimize the performance of your AI-powered assistants from the Analytics tab of the Assistant Designer.") | [Use Virtual AgentUse Virtual Agent and escalate to a human.](https://www.servicenow.com/docs/qtS4kCBrMUK5zCT_HTMtqw "Virtual Agent is a self-service messaging platform that enables requesters to resolve common issues independently through a conversational chat interface, and transfers conversations to a live agent when human attention is required.") | | [Translate conversationsUse Dynamic Translation in your Virtual Agent conversations.](https://www.servicenow.com/docs/nXV_OBaSgbohRXyA4IA8LQ "If your chat audience is diverse, you want to support them in their own language whenever possible. Use language detection combined with dynamic machine translation to meet that need.") | [ReferenceGet Assistant Designer interface descriptions and Virtual Agent technical details and system properties.](https://www.servicenow.com/docs/RDCKcCjBVF2XmpVkj3S9QA "Reference topics provide descriptions about the Assistant Designer interface components and technical details to learn more about scripting methods and the Virtual Agent Interactions table.") | | [ ] {#virtual-agent-landing-page__table_ev3_ndm_v4b} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#virtual-agent-landing-page__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). Nota: We improve performance and the user experience by tracking aggregate in-app activity, including interaction with our app. This tracking is focused on aggregated technical information rather than personal information. ## AI limitations This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#virtual-agent-landing-page__p_kv2_nfg_h1c} ## Data processing This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#virtual-agent-landing-page__p_lv2_nfg_h1c} ## Data collection ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#virtual-agent-landing-page__p_ov2_nfg_h1c} For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#virtual-agent-landing-page__p_pv2_nfg_h1c}