---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Public Sector Digital Services (PSDS)

# Public Sector Digital Services (PSDS) {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the ServiceNow®Public Sector Digital Services (PSDS) application to deliver government services to constituents, businesses, and agencies on a single platform. Built on a government data model, Public Sector Digital Services provides prebuilt playbooks, solutions, configurable portals, and an AI-powered workspace that government agents can use to manage the full lifecycle of service requests---from intake to
resolution. You can deploy Public Sector Digital Services with the applications that match your agency's needs. The applications are configurable and extensible using low-code tools to build workflows that are specific to your processes. Whether
you're setting up for the first time or expanding an existing implementation, the content in this documentation set guides you through exploring the solution, configuring your environment, and using the product day to day.

|-|-|-|
| [Explore Explore how Public Sector Digital Services can help you with its key features and benefits.](https://www.servicenow.com/docs/Axav0YOzJY7CYpYAZZ1XYQ "Learn about Public Sector Digital Services (PSDS) features to help create a seamless support experience for constituents, businesses, internal agencies, and external agencies.") | [Configure Customize your implementation of Public Sector Digital Services to meet your specific needs.](https://www.servicenow.com/docs/HuUdheU6GmANbxNTv_~isA "Set up Public Sector Digital Services to enable government agents and service managers to provide government services to constituents, businesses, and other agencies.") | [Integrate Extend capabilities in Public Sector Digital Services by integrating with other applications.](https://www.servicenow.com/docs/6yMUIi0tlEuariL~uyiq_g "Extend the capabilities of Public Sector Digital Services and connect with other departments to assist with case resolution by integrating with other applications.") |
| [Use Learn how agents and constituents can use Public Sector Digital Services to create, route, and manage public service requests.](https://www.servicenow.com/docs/SNGwu1rNnNL7aBm3cbYXXQ "Learn how public sector agencies help constituents and businesses with digital services and resolve their issues.") | [Analyze Access preconfigured dashboards with actionable data visualizations to track key metrics and improve your service.](https://www.servicenow.com/docs/eP1CQExvVGjyCwnRE5m15A "Platform Analytics Solutions contain prepackaged Platform Analytics content for use with other ServiceNow AI Platform products. This Platform Analytics Solution provides KPIs and benchmarks to measure the government services provided to constituents.") | [Reference Get additional details on Public Sector components such as lists, tables, forms, rules, components, parameters, roles, and personas.](https://www.servicenow.com/docs/dIS2OsrN3~ZQw4ZmllCYbQ "Reference topics provide additional information about Public Sector Digital Services.") |
|   | [Automate Use ServiceNow Otto for PSDS to enhance user productivity and efficiency through proactive experiences using generative AI.](https://www.servicenow.com/docs/SFjqzvthMk57DqVxoZ1Q8w "With the ServiceNow Otto for Public Sector Digital Services (PSDS) application, your agents can use generative AI to summarize the details and comment activity of each public service case to get the context of the case.") |   |
[ ]

{#bun-public-sector-landing-page__table_qq4_trz_3tb}

## Additional resources {#bun-public-sector-landing-page__section_cth_43x_vzb}

* To learn more about what's new and what's changed, see the [Public Sector Digital Services release notes](https://www.servicenow.com/docs/access?context=public-sector-digital-services-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Get step-by-step guidance to help with your ServiceNow® implementations, upgrades, and more, see [Best Practices](https://mynow.servicenow.com/now/best-practices/home).
* Work with an implementation specialist to streamline your setup process. To learn more, see [ServiceNow Impact](https://www.servicenow.com/success.html).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=2495500147ee3d9050593369126d4348&s=1&ssa=3).
* Visit [Now Community](https://www.servicenow.com/community/public-sector-digital-services/ct-p/public-sector-digital-services) to share knowledge and connect with others.
{#bun-public-sector-landing-page__ul_dth_43x_vzb}