---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Use

# Using Public Sector Digital Services {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how public sector agencies help
constituents
and businesses
with
digital
services and resolve
their
issues.

|-|-|-|
| [Government Service Portal Report issues, request public records, search for information, and seek assistance from a government service agent--- all within a customizable interface.](https://www.servicenow.com/docs/4~sy271tqjz47fjtJ~QovA "By using the Government Service Portal, constituents and businesses can report issues, access and view the status of existing service requests, and request public records. You can also search for information about a question or issue, view and update their contact information, and request assistance from a government service agent— all within a customizable interface.") | [Playbooks Guide government agents through the lifecycle of a license and permit, social benefit program, government record, public information, or non-emergency service request case.](https://www.servicenow.com/docs/Wvt3Xld2sDSx2x9tP4onPg "A playbook provides government service agents with step-by-step guidance through the life cycle of a public service request case. Use Playbooks to fulfill requests for license and permits, government records and other public information, or non-emergency service requests.") | [CSM Configurable Workspace Set up CSM Configurable Workspace and expand the Workspace UI to optimize agent government service processes.](https://www.servicenow.com/docs/xwKXqZ9rKvbelcvBsd~CKA "Set up CSM Configurable Workspace for your agents and expand the Workspace UI so they can engage with customers, answer questions, create cases, and resolve issues.") |
| [Portals A one-stop shop to manage and submit public service requests, or applications.](https://www.servicenow.com/docs/Dbz6qeXdssOMCuAW~X6rkw "Use Portals to submit requests for licenses and permits, government records and public information, non-emergency services, or to submit applications for social benefits or grants opportunities.") | [Virtual Agent Use Virtual Agent to create chatbot conversations tailored to public sector use cases.](https://www.servicenow.com/docs/uBeFeyd9gZxlRN54Lm0rIA "As an admin, you can use Virtual Agent to create chatbot conversations tailored to public sector use cases.") | [Mobile Agent Enable the development of public sector applications for the delivery of digital services to constituents, such as benefits, licenses, and service requests.](https://www.servicenow.com/docs/GCvme3~Qo1TWiZA7VO20bg "If you're a government agent, you can use the Mobile Agent app on your mobile device to create, update, and monitor the status of non-emergency service requests in the Public Sector Digital Services application. You can also get an overview of your case load, including your new and active cases.") |
|   | [ServiceNow Otto® Use ServiceNow Otto for PSDS to enhance user productivity and efficiency through proactive experiences using generative AI.](https://www.servicenow.com/docs/uXYyQVzHxEzCn9IUGYvfhg "You can use various generative AI skills with the ServiceNow Otto for Public Sector Digital Services (PSDS) application.") |   |
[ ]

{#using-public-sector-digital-services__table_w2j_k51_4cc}