---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Collaboration services

# Collaboration services {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Collaboration services provides a way to communicate and collaborate in real-time. You
can directly use a collaboration tool from task records and as a channel within communication
plans.

## Compatibility {#collab-services-tcm__section_h35_lmx_mhb}

Compatible with all the releases starting with the Madrid release.

## Key features {#collab-services-tcm__section_enl_mmx_mhb}

* Slack
  * Create dynamic slack channels for tasks and import back.
  * Slash commands to get incident details directly from slack and perform basic operations on incident.
  * Initiate chat with slack users/channels directly from incidents.
  * Archive the slack channel when the task is closed.
  {#collab-services-tcm__ul_td5_r1k_lvb}
* ServiceNow for Microsoft Teams
  * Initiate a chat using Microsoft Teams directly from tasks.
  * Import message history into a task record from Microsoft Teams, manually or automated.
  * Send individual notification and collaboration on Major Incident and Incident Communication Plan using Slack or Microsoft Teams.
  * For information about ServiceNow for Microsoft Teams integrations, see [ServiceNow for Microsoft
    Teams](https://www.servicenow.com/docs/access?context=c_ServiceNowForMSTeams&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
  {#collab-services-tcm__ul_mrg_4bk_lvb}
* ServiceNow for Zoom
  * Initiate a chat using Zoom Team Chat directly from tasks.
  * Import message history into a task record from Zoom Team Chat.
  * For information about ServiceNow for Zoom integrations, see [ServiceNow for Zoom](https://www.servicenow.com/docs/access?context=sn_zoomIntegration&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
  * Access ServiceNow Employee Center in the Zoom application. For information about ServiceNow Employee Center in Zoom, see [Make Employee Center capabilities available in Zoom](https://www.servicenow.com/docs/access?context=zoom-ec-create-app&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
  {#collab-services-tcm__ul_lbz_cck_lvb}
{#collab-services-tcm__ul_chm_f1y_4hb}