---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Getting started with Service Operations Workspace for ITSM

# Getting started with Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up Service Operations Workspace by procuring the required license, configuring the Admin Center, and assigning the workspace to your agents.

Procure the ITSM Standard license or above for ServiceNow
IT Service Management applications.

## Setup journey {#getting-started-sow__section_setup_journey}

1. Procure the ITSM Standard license or higher.
2. Activate the Service Operations Workspace.
3. Configure the [Admin Center in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/hNMOlLdPwsKCqBUmqmKfwA "Use the Admin Center to manage all customizations in Service Operations Workspace for ITSM from a single page.").
4. Assign the workspace to your agent groups.

## Service Operations Workspace Admin Center {#getting-started-sow__section_bbs_cq4_2cc}

It provides effortless and quick access to manage most configurations in Service Operations Workspace for IT Service Management (ITSM). It also provides centralized control of the instance to admins.

**Related concepts**   

* [Access controls in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/KQDadmco4j8xPMAGzGqHhw "Control which users can access Service Operations Workspace for ITSM by assigning the sn_sow.sow_user role and enabling login redirection.")
* [Landing page redirection in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/RTdl~da~NGHUoSXP3WP2Ew "Redirection enables you to automatically route users to the SOW landing page upon login.")  
**Related reference**   

* [Roles in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/DRpcasvBTrLCDn3s_9eBvw "You can configure the user access for Service Operations Workspace (SOW) pages using various roles.")
* [Users in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/~vEPHFJMsk5DrgYT1U6gig "Users can access various Service Operations Workspace for ITSM pages based on assigned roles and associated service desk groups and audiences.")