--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Financial Services Operations Integration with Mastercard release notes # Financial Services Operations Integration with Mastercard release notes {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Financial Services Operations Integration with Mastercard release notes The ServiceNow® Financial Services Operations Integration with Mastercard application enables financial institutions to efficiently manage the entire Mastercard dispute process within the ServiceNow platform. The Australia release, updated March 12, 2026, introduces enhancements that improve security and streamline dispute document submissions. Show full answer Show less ## Key Features * **PCI Data Security Enhancements:** Updated subflows help prevent storage or transmission of Payment Card Industry (PCI) data related to card disputes, ensuring compliance and reducing security risks. * **Document Attachment and Validation:** The application now compresses multiple dispute-related attachments into a single zipped file, validates file types and sizes, and alerts users to non-compliant files. This simplifies and secures the submission of dispute documents to Mastercard. * **Updated Integration Subflows:** Several subflows have been enhanced to support both the Card data security application and the new document attachment and validation features, including case and chargeback handling processes. * **New Integration Components:** Introduction of a subflow and action named "Mastercom - Validate and Process Attachments of Card Disputes Task" and "Create a Zip Attachment from Uploaded Documents" to facilitate document processing. ## Activation and Availability The Financial Services Operations Integration with Mastercard is available for installation via the ServiceNow Store. Customers need to request the application from the store to activate it. For comprehensive release history and additional details, customers should consult the ServiceNow Store version history release notes. ## Related Applications and Features * **Financial Services Card Operations:** Supports automation of card operations including credit card applications and transaction disputes. * **Integration Hub:** Provides components and tools for automating integration workflows, requiring a separate subscription. * **Integration Hub Spokes:** Offers prebuilt flows and actions to accelerate integration automation within Workflow Studio. The ServiceNow® Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard was enhanced and updated in the Australia release. ## Financial Services Operations Integration with Mastercard highlights for the Australia release {#financial-services-operations-integration-with-mastercard-rn__financial-services-operations-integration-with-mastercard-rn-highlights} * Help prevent storage or transmission of Payment Card Industry (PCI) data for card disputes within your ServiceNow instance by using updated subflows. * Streamline dispute document submission to Mastercard with the document attachment and validation enhancement. {#financial-services-operations-integration-with-mastercard-rn__ul_sbc_h32_c3c} See [Financial Services Operations Integration with Mastercard](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-landing-page&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) for more information.{#financial-services-operations-integration-with-mastercard-rn__financial-services-operations-integration-with-mastercard-rn-highlights-2} Important: Financial Services Operations Integration with Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## New in the Australia release {#financial-services-operations-integration-with-mastercard-rn__financial-services-operations-integration-with-mastercard-rn-new-features} ​ [Integration components for the Mastercard document attachment and validation enhancement](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) : Simplify dispute document submission to Mastercard with improved document attachment and validation feature. The application compresses multiple attachments into a single zipped file, validates files for type and size, and alerts you to non-compliant files. This capability adds the following integration subflow and action: * Mastercom - Validate and Process Attachments of Card Disputes Task * Create a Zip Attachment from Uploaded Documents {#financial-services-operations-integration-with-mastercard-rn__ul_ohs_qvz_d3c} ## Changed in this release {#financial-services-operations-integration-with-mastercard-rn__financial-services-operations-integration-with-mastercard-rn-changed-features} [Updated subflows](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) : The following subflows were updated to support integration with the Card data security application: * Mastercom - Look up Case Documents * Mastercom - Look up Chargeback Documents {#financial-services-operations-integration-with-mastercard-rn__ul_blj_lzj_c3c} [Updated subflows for the Mastercard document attachment and validation enhancement](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) : The following subflows were updated to support the document attachment and validation enhancement: * Mastercom - Create Case Filing * Mastercom - Create Chargeback * Mastercom - Take Action on Case * Mastercom - Update Chargeback ## Activation information {#financial-services-operations-integration-with-mastercard-rn__financial-services-operations-integration-with-mastercard-rn-activation} Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#financial-services-operations-integration-with-mastercard-rn__financial-services-operations-integration-with-mastercard-rn-activation-1} ## Related ServiceNow applications and features {#financial-services-operations-integration-with-mastercard-rn__financial-services-operations-integration-with-mastercard-rn-related-apps} [Financial Services Card Operations](https://www.servicenow.com/docs/access?context=card-ops-landing-page&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) : The ServiceNow® Financial Services Card Operations application digitizes and automates the card operations of your financial institution, enabling quick processing of credit card applications and card transaction disputes. [Integration Hub](https://www.servicenow.com/docs/access?context=integrationhub&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) : Automate integration tasks by using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required. [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) : Activate spokes to improve your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.