Sales Forecasting release notes
Summarize
Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
Summary of Sales Forecasting release notes
The ServiceNow® Sales Forecasting application enables your organization to project future sales and revenue by leveraging data from your opportunity pipeline. The Australia release introduces several enhancements to improve forecast accuracy, flexibility, and usability, helping sales teams and managers make faster, better-informed decisions.
Show less
Key Features
- On-demand Forecast Recalculation: Recalculate forecasts in real time on the Sales Forecast dashboard without waiting for scheduled jobs, reducing latency and improving accuracy.
- Configurable Forecast and Rollup Owners: Define individual forecast owners and rollup owners based on unique forecasting hierarchies, supporting parallel forecasting across different product lines or business structures.
- Multiple Forecast Models: Configure and manage up to ten forecast models to handle various forecasting rules and structures beyond the default model.
- Multi-Period Forecast Rollups: Support simultaneous rollup periods such as weekly, monthly, and quarterly within a single forecast model for flexible planning and reporting.
- Product Family-based Forecasting: Enable forecasting using product family as a secondary hierarchy alongside the primary hierarchy (territory or sales team), allowing forecast managers to submit and view real-time rollups by product family.
- Forecasting at Base Forecast Source: Allow forecast owners and managers to view and adjust forecasts at the individual opportunity and opportunity line item level directly from the dashboard.
- Resubmission of Forecasts: Users can reopen and modify completed forecast submissions within the current window. Administrators have control to enable or disable resubmission per forecast model.
- Customizable Forecast Dashboard: Forecast viewers can personalize their dashboard by selecting which columns to display and saving preferences for different forecast models, with automatic column width adjustment for clarity.
Activation and Integration
Sales Forecasting is available through the ServiceNow Store and must be requested for installation. It integrates with other ServiceNow applications such as Customer Service Management for enhanced customer issue resolution and Opportunity Management for sales process automation and product recommendations.
The ServiceNow® Sales Forecasting application helps you project your future sales and revenue based on data from an opportunity pipeline. Sales Forecasting was enhanced and updated in the Australia release.
Sales Forecasting Highlights for the Australia release
- Recalculate the forecasts on the Sales Forecast dashboard on demand.
- Define individual forecast owners and rollup owners based on their unique forecasting hierarchies.
- Enable multiple forecast models to define and manage forecasting rules.
- Support multiple rollup periods (weekly, monthly, quarterly) simultaneously.
- Support for submitting forecasts by primary and secondary hierarchies.
- Enable forecast owners to submit and adjust forecasts at base forecast source.
See Sales Forecasting for more information.
Important:
Sales Forecasting is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Australia release
- Real-time forecast rollup updates
- Enhance forecast accuracy, reduce latency in pipeline views, and support faster, more informed decision‑making by triggering on‑demand recalculation for your hierarchy without having to wait for scheduled jobs.
- Configurable Forecast Owner and Rollup Owner
- Improve parallel forecasting across different product lines or business structures by configuring Forecast Owner and Rollup Owner in the Forecast Model to define ownership and roll‑up responsibility.
- Support for multiple configurable forecast models
- Define and manage forecasting rules beyond the default model by configuring up to ten forecast models to support different forecasting structures.
- Multi-Period forecast rollups within a single Forecast Model
- Achieve better planning and strategy by configuring and managing forecasting for multiple time periods (weekly, monthly, quarterly) within a single forecast model for flexible data reporting.
- Product Family based forecasting
- Enable forecast owners to configure forecasting with product family as a secondary hierarchy with the primary hierarchy as territory or sales team. This feature enables forecast managers to submit forecasts for the product families they own and provides real-time rollups by product family and the primary hierarchy.
- Enable forecasting at base forecast source
- Provide forecast owners and managers with visibility into the opportunities and line items contributing to each forecast number, directly from the dashboard. Support forecast creation, submissions, and adjustments at the individual record level, such as opportunity and opportunity lines.
- Resubmit forecast submissions
- Enable users to reopen and modify completed forecast submissions in the current submission window. After making adjustments to the forecast values, users can resubmit a forecast. Admins can enable or disable resubmission for each forecast model.
- Customize the forecast dashboard view
- Enable forecast viewers to customize their dashboard view by selecting which columns to display and saving their preferences for future sessions. The grid automatically adjusts column widths to distinguish forecast categories. Users can choose different sets of columns for different forecast models.
Activation information
Install Sales Forecasting by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.