--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Service Exchange (formerly Service Bridge) release notes # Service Exchange (formerly Service Bridge) release notes {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Exchange (formerly Service Bridge) Release Notes - Australia Release ServiceNow's Service Exchange application, previously known as Service Bridge, facilitates seamless connection and tracking of services between provider and consumer instances without needing custom integrations. The Australia release introduces significant enhancements to simplify onboarding, improve data synchronization, and provide centralized management and visibility of connections. Show full answer Show less ## Key Features * **Service Exchange Knowledge Assistant (Australia Patch 4):** Access version-specific answers within Now Assist, featuring an agentic workflow that references up-to-date documentation and provides source links. * **Unified Connections Tab (Australia Patch 3):** Manage provider and consumer connections from a single interface in the Service Exchange Center, enabling easy search, filtering, and lifecycle management including offboarding. * **Guided Consumer Onboarding (Australia Patch 3):** Streamline consumer registration with a step-by-step workflow offering progress indicators and actionable messaging to reduce onboarding friction and support needs. * **Enhanced Foundation Data Sync (FDS):** Synchronize knowledge base articles, preserve CMDB sysids for new CIs, maintain CI dependency relationships, and include dot-walked fields, improving data consistency across instances. * **Journal Field Framework Improvements:** Support mapping multiple source journal fields to a single target journal field and synchronize additional journal field types to preserve all journal entries during sync. * **Simplified Persona Management:** Assign Remote Catalog personas to user groups or roles for automatic access provisioning, aligning with enterprise IAM standards and reducing administrative effort. * **Consumer Outbound FDS (Early Availability):** Automate sharing of foundational data from consumer to provider on a scheduled basis, supporting operational workflows with foundational context. * **Service Exchange Center:** Centralized dashboard providing real-time visibility into connection health, scan check issues, and access to scan suites for early problem detection and efficient resolution. * **Auto-Onboarding:** Automate consumer onboarding workflows, secure connection establishment, settings synchronization, and continuous error monitoring to minimize manual intervention. ## Important Changes and Upgrade Considerations * The Now LLM Service is deprecated as the default AI model provider; third-party LLMs are now default but the Now LLM Service remains selectable. * The Health dashboard is relocated to the Service Exchange Center for a holistic system and integration health overview. * **Upgrade Warning:** Do not upgrade to Australia release if relying on Service Exchange until Australia Patch 1 is available due to a known RPS issue. * Migration paths differ based on legacy versions; customers must consult ServiceNow Knowledge Base articles to properly migrate their configurations. * Both Service Exchange for Providers and Consumers must be upgraded simultaneously to maintain compatibility and avoid version mismatch issues. * For upgrades to version 2.3.x, OAuth grant types must be migrated from authorization code to client credentials authentication on all connections to prevent authentication errors. * After upgrading, run post-upgrade scan suites and validate to identify and resolve any issues. ## Activation and Installation Service Exchange is available via the ServiceNow Store and must be requested for installation. Customers should consult the store for version history and cumulative release notes. ## Related Applications * **Sales Customer Relationship Management:** Supports the full sales lifecycle including order management and post-sales engagement. * **HR Service Delivery:** Automates HR interactions and workflows, enhancing employee service experiences. For ServiceNow customers, these enhancements in the Australia release of Service Exchange provide a more streamlined, automated, and manageable way to connect service instances, improve data consistency, and reduce administrative overhead, enabling more reliable and efficient service integrations. The ServiceNow® Service Exchange application, formerly known as Service Bridge, enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom integrations. Service Exchange was enhanced and updated in the Australia release. ## Service Exchange highlights for the Australia release {#service-bridge-rn__service-bridge-rn-highlights} [Australia Patch 4](https://www.servicenow.com/docs/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.") * Get version-specific answers to your Service Exchange related questions with the Service Exchange Knowledge Assistant agentic workflow in Now Assist. {#service-bridge-rn__ul_wmt_kz1_vjc} [Australia Patch 3](https://www.servicenow.com/docs/DV1TPpiWEUyO6zY~iwNq1A "The Australia Patch 3 release contains important problem fixes.") * Manage and monitor all your provider and consumer connections from a single, unified Connections tab in the Service Exchange Center. * Streamline the end-to-end registration and onboarding experience for consumers with an improved, guided onboarding workflow. * Simplify persona management with group-based assignments and persona inheritance to reduce administrative effort and align with enterprise identity and access management (IAM) standards. * Improve data synchronization across instances by synchronizing knowledge base articles, preserving CMDB sys_ids, and replicating CI dependency relationships with expanded foundation data sync (FDS) capabilities. * Map multiple journal fields to the same target field and sync journal type fields alongside journal_input fields using the Journal Field Framework. {#service-bridge-rn__ul_cvq_qs2_3jc} Australia Early Availability * Service Bridge has been renamed Service Exchange. * Streamline data replication from consumer to provider instances with consumer outbound foundation data sync. * Get enhanced visibility into your instances with the Service Exchange center. * Reduce onboarding complexity for consumers with auto-onboarding. {#service-bridge-rn__ul_k5d_kfr_khc} See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&version=australia&pubname=australia-service-exchange&ft:locale=en-US) for more information.{#service-bridge-rn__service-bridge-rn-highlights-3} Important: Service Exchange is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## Service Exchange features {#service-bridge-rn__service-bridge-rn-new-features} [Australia Patch 4](https://www.servicenow.com/docs/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.") [Service Exchange Knowledge Assistant](https://www.servicenow.com/docs/access?context=now-assist-tmt-service-exchange-assistant-se&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) : Get answers to your Service Exchange questions directly in Now Assist, without leaving your current work. The Service Exchange Knowledge Assistant agentic workflow generates answers grounded in documentation that matches the Service Exchange version installed on your instance, and includes links to the source documentation used for every answer. [Australia Patch 3](https://www.servicenow.com/docs/DV1TPpiWEUyO6zY~iwNq1A "The Australia Patch 3 release contains important problem fixes.") [Connections tab in the Service Exchange Center](https://www.servicenow.com/docs/access?context=se-connections-tab&version=australia&pubname=australia-service-exchange&ft:locale=en-US) : Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens. [Improved consumer registration and onboarding](https://www.servicenow.com/docs/access?context=se-provider-center-onboarding&version=australia&pubname=australia-service-exchange&ft:locale=en-US) : Onboard consumers faster with a guided, step-by-step registration experience. Consumers are automatically redirected to the new registration experience when upgrading to receive clearer progress indicators during onboarding, and receive actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency. [Improved FDS capabilities](https://www.servicenow.com/docs/access?context=service-bridge-v2-explore-foundation-data-sync&version=australia&pubname=australia-service-exchange&ft:locale=en-US) : Improve your connection experience, by synchronizing Knowledge Base articles between provider and consumer instances. Reduce data inconsistencies by maintaining CMDB `sys_ids` when inserting net-new CIs through transform maps. Preserve CI functionality on the destination instance by automatically creating CI dependency relationships or managing them manually when the source sends relationship data. Get more referenced field data by including dot-walked fields in your outbound field configuration. [Journal Field Framework enhancements](https://www.servicenow.com/docs/access?context=service-bridge-v2-expolre-journal-field-framework&version=australia&pubname=australia-service-exchange&ft:locale=en-US) : Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field. Preserved all journal entries during synchronization by supporting journal field type `journal_input`, in addition to the existing journal field type. [Simplified persona management](https://www.servicenow.com/docs/access?context=service-bridge-v2-customer-roles&version=australia&pubname=australia-service-exchange&ft:locale=en-US) : Assign Service Exchange Remote Catalog personas to user groups or roles so that persona access is granted automatically based on group membership, reducing manual administration. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#service-bridge-rn__ul_pgy_j1t_r3c} Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Australia Early Availability [Consumer outbound FDS](https://www.servicenow.com/docs/access?context=service-bridge-v2-explore-foundation-data-sync&version=australia&pubname=australia-service-exchange&ft:locale=en-US) : Reduce manual effort and eliminate the need to share data externally by sharing selected foundational data types with your provider on a scheduled cadence. This data transfer supports the service life cycle by providing foundational data context for operational workflows. [Service Exchange center](https://www.servicenow.com/docs/access?context=se-se-center&version=australia&pubname=australia-service-exchange&ft:locale=en-US) : Detect problems early, understand connection status, and resolve issues efficiently with the Service Exchange center, a centralized interface that provides real-time visibility into scan check issues, connection health and statuses, and access to all Service Exchange scan suites. Service Exchange admins can access their respective centers through the Provider and Consumer center links in the navigation menu. [Auto-onboarding](https://www.servicenow.com/docs/access?context=service-bridge-v2-register&version=australia&pubname=australia-service-exchange&ft:locale=en-US) : Reduce onboarding complexity for consumers with automated onboarding. This feature autonomously manages onboarding workflows, establishes secure connections, synchronizes settings, and continuously monitors for errors to ensure reliable, efficient integrations with minimal manual effort. ## Changed in this release {#service-bridge-rn__service-bridge-rn-changed-features} : **[Australia Patch 4](https://www.servicenow.com/docs/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.")** [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. ## UI changes {#service-bridge-rn__service-bridge-rn-ui-changes} [Health dashboard](https://www.servicenow.com/docs/access?context=se-se-center&version=australia&pubname=australia-service-exchange&ft:locale=en-US) : The Health dashboard has been relocated to the Service Exchange Center. Access a more holistic view of system health that includes a resolution center, connection health, and built-in scan suites providing centralized visibility and faster troubleshooting of integration issues. ## Important upgrade information for Service Exchange {#service-bridge-rn__service-bridge-rn-upgrade-info} Important: Do not upgrade your ServiceNow® instance to the Australia release if you rely on Service Exchange. A known RPS issue prevents Service Exchange from functioning correctly. Proceed with the upgrade only after Australia Patch 1 becomes available. * Service Exchange version 2.x.x, which was first released with the Xanadu release, doesn't support migration of Service Exchange (Legacy) versions. Service Exchange (Legacy) version: Before you upgrade to the Australia release, consult the [Service Exchange for Providers (Legacy) - Migration Utility \[KB1499823\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1499823) article in the Now Support Knowledge Base to find out how to migrate your configuration data. * Service Exchange version 1.x.x: When upgrading, consult the [Upgrade Guide - Service Exchange for Providers and Consumers application (v2.x.x release) \[KB1700387\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700387) article in the Now Support Knowledge Base to find out how to migrate your Service Exchange applications. * Service Exchange version 2.x.x: New entitlements that require the latest compatibility version cannot be activated until both consumers and providers upgrade to Service Exchange version 2.x.x. New entitlements configured with a lower compatibility version can be activated. Older active entitlements continue to work but new ones can't be activated. * When using Service Exchange for Providers and Service Exchange for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility. If the versions diverge, a scan check will report version mismatches and the Health Dashboard will show a version mismatch issue. After upgrading, run and validate the post‑upgrade scan suite to identify and resolve any post‑upgrade issues. * If you have upgraded to Service Exchange version 2.0.55 before upgrading the platform to the Australia release and your instance has Sales Customer Relationship Management version 1.0.4 installed, the new Deny ACLs aren't installed. After upgrading to the Australia release, select Repair to reinstall the Service Exchange application to ensure Deny ACLs are installed. * If you're upgrading Service Exchange to version 2.3.x, migrate the OAuth grant type on all existing connections from authorization code to client credentials to avoid a "User Not Authenticated" error. Complete this migration on both the provider and consumer instances after the upgrade and before using the connection. For details, see [KB2944968](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2944968). * When you install the Service Exchange application, the Service Exchange Global script include is automatically installed or updated on the following platform versions: * Yokohama * Zurich * Australia {#service-bridge-rn__ul_g3t_dyy_sdc} {#service-bridge-rn__ul_kpk_yfr_khc} ## Activation information {#service-bridge-rn__service-bridge-rn-activation} Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#service-bridge-rn__service-bridge-rn-activation-1} ## Plugin information {#service-bridge-rn__service-bridge-rn-plugin-info} There are no new plugins in [Australia Patch 4](https://www.servicenow.com/docs/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes."). ## Related ServiceNow applications and features {#service-bridge-rn__service-bridge-rn-related-apps} [Sales Customer Relationship Management](https://www.servicenow.com/docs/access?context=order-mgt-overview&version=australia&pubname=australia-order-management&ft:locale=en-US) : The Sales Customer Relationship Management applications enable you to manage the product sales life cycle in your organization, including pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales engagement. [Supporting information for HR Service Delivery](https://www.servicenow.com/docs/access?context=hr-service-delivery-overview&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) : Improve the employee service experience by automating HR interactions and providing a single platform for all HR services. Replace manual and siloed processes with cross-functional digital workflows for increased efficiency. Align business goals with employee needs, including onboarding, career growth, and other transitions.