ServiceNow Otto for Accounts Payable Operations (APO)
Summarize
Summary of ServiceNow Otto for Accounts Payable Operations (APO)
ServiceNow Otto for Accounts Payable Operations (APO) leverages generative AI to assist AP fulfillers by summarizing cases, extracting invoice data, and mapping purchase order (PO) lines. This application streamlines accounts payable workflows by automating key tasks, improving efficiency and accuracy in invoice processing.
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Getting Started and Configuration
To begin using ServiceNow Otto for APO, customers need to configure the application within their ServiceNow environment. The platform offers guidance on exploring and utilizing its AI capabilities to enhance accounts payable operations.
Availability and Restrictions
- Not all AI model providers or features are available to customers with in-country SKUs or those operating in restricted environments such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers.
- Some AI products and skills are region-specific and may not be accessible in regulated markets.
- Customers should regularly check ServiceNow Knowledge Base articles for updates on AI model provider availability and feature support.
AI Limitations and Responsible Use
The application uses AI and machine learning, which may not always generate fully accurate or appropriate results. Customers are responsible for testing and validating AI outputs, exercising human oversight, and avoiding sole reliance on AI for critical decisions—especially in sensitive sectors such as healthcare, finance, legal, security, and infrastructure.
Users must comply with ServiceNow’s AI Acceptable Use Policy, which is subject to updates.
Data Processing and Privacy
- Data used by the application is transferred from customer instances to centralized ServiceNow environments, potentially across different data center regions or third-party cloud providers like Microsoft Azure.
- Data handling follows ServiceNow’s internal policies and compliance standards.
- ServiceNow collects inputs, outputs, and modifications from the application to improve AI technologies, but customers can opt out of data collection via the Now Assist Opt-Out feature.
Support and Troubleshooting
Customers can access resources such as the ServiceNow Community, Known Error Portal, and Customer Service and Support for assistance with Accounts Payable Operations and related AI functionalities.
ServiceNow Otto for APO uses generative AI to help AP fulfillers summarize cases, extract invoice data, and map PO lines.
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- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Accounts Payable fulfillers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.