The ServiceNow Field Service Management for Telecommunications (FSMT) application enables you to manage the field service workflow for the telecommunications customers. Use this application to streamline the appointment booking, service delivery, and assurance processes.

The ServiceNow Field Service Management for Telecommunications (FSMT) application integrates with the Field Service Management (FSM) to manage and streamline field service workflows for the telecommunications industry. The FSMT supports the TM Forum-aligned Open APIs and their functionalities that enable an open digital ecosystem. These APIs promote faster integration with Field Service Management to manage appointment booking, service delivery, and assurance processes.

To learn more about Field Service Management application, see Field Service Management.

Additional resources

• Review the multiple TM Forum (TMF) Open APIs supported for the product, see TMF APIs for TMT.
• Log in to your ServiceNow® account and find additional information about implementing and deploying Field Service Management for Telecommunication features at the Best Practices Library.
• Access real-time courses, self-paced training, and career resources at ServiceNow University
• Find useful resources related to your role and explore best practices at ServiceNow Impact.
• Connect with other Field Service Management for Telecommunication users at Now Community.