--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Field Service Contractor for mobile release notes # Field Service Contractor for mobile release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Field Service Contractor for mobile release notes The Field Service Contractor for mobile application on the ServiceNow Store enables contractor agents and managers to efficiently manage work assignments, task debriefs, and related workflows through a mobile interface. The release notes detail version history updates from the initial release in November 2022 through October 2026, highlighting new features, improvements, and bug fixes that enhance the contractor mobile experience. Show full answer Show less ## Key Features * **Task and Work Order Management:** Contractors can view, search, and manage work orders and tasks, including assignment, closure, and re-assignment by managers. * **Marketplace Integration:** Contractors can view marketplace requests, respond by accepting or rejecting, provide estimates, attach documents, and withdraw participation. * **Inventory and Asset Management:** Functionality to pick up, drop off, use, remove, and swap parts using Asset Management APIs, improving parts handling directly within mobile tasks. * **Task Dependency Workflow:** Improved validations on task dependencies during "Start Work" actions, ensuring compliance with predecessor task status and lag time rules, with behavior adapting based on Advanced Task Dependency plugin installation. * **Smart Assessments and Questionnaires:** Ability to retake submitted Smart Assessment questionnaires and enable or disable questionnaires based on Field Service Configuration. * **Notifications and Quality Management:** Enhanced notifications for contractor managers related to marketplace requests and quality processes such as pushing tasks to a pending review state. * **Signature Capture and Documentation:** Support for capturing signatures after task closure and previewing work summaries at the task level. * **Security and Access Control:** Enhanced secure and controlled mobile access for contractor users, with removal of redundant access controls to streamline performance. ## Key Outcomes * **Improved Efficiency:** Contractors and managers can manage tasks and inventory more effectively via mobile, reducing delays and errors in task handling and parts management. * **Better Compliance and Control:** Task dependency validations and quality management workflows support adherence to process requirements and improve task sequencing accuracy. * **Enhanced User Experience:** Updates reduce redundant notifications, streamline access controls, and provide richer interactive features such as marketplace participation and questionnaire retakes. * **Extended Functionality:** Integration with Asset Management APIs and marketplace workflows enables contractors to perform a broader range of activities from their mobile devices. * **Ongoing Maintenance:** Regular maintenance releases ensure stability and internal improvements without impacting existing functionality or user experience. Version history for the CSM Field Service Contractor for mobile application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 4.10.0 - October 2026 : Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior. Version 4.9.3 - September 2026 : * New: Enhanced secure, controlled access for contractor users on mobile * Removed: Redundant access controls for Field Service Contractor for mobile to ensure streamlined performance Version 4.8.5 - March 2026 : * Fixed: * Corrected task assignment notifications to ensure external agents receive a single notification. * This addresses an issue where duplicate notifications were sent during task assignment. {#store-rn-csm-field-service-contractor-mobile__ul_j4d_myw_l3c} {#store-rn-csm-field-service-contractor-mobile__ul_cts_lyw_l3c} Version 4.8.3 - March 2026 : * New: * Retake previously submitted Smart Assessment questionnaires for Work order tasks in Needs Information state. * Preview and sign Work Summary PDF at wok order task level. * Use and Remove Part action to use asset actions APIs from Asset Management. * Capability to swap parts to replace a part with new part using the Asset Actions API. {#store-rn-csm-field-service-contractor-mobile__ul_t1t_tzz_m3c} {#store-rn-csm-field-service-contractor-mobile__ul_cjn_5zz_m3c} Version 4.6.1 - September 2025 : * Use and remove part action to use asset actions APIs from Asset Management. * Added swap parts action to replace a part with new part. This would also use the asset actions API Version 4.6.0 - August 2025 : * New: * Contractor Mobile: task dependency workflow improvements * We have introduced task dependency validations in the Contractor Mobile application when an agent performs the "Start Work" action. {#store-rn-csm-field-service-contractor-mobile__ul_ktd_j4d_yfc} * Validation behavior: * Finish to Start: Agents can start work only if the predecessor task is completed. If not, an error message will be displayed and the start action will be blocked. * Start Together and Start to Start: Agents cannot start work if the predecessor has not started or if there are conflicts with minimum or maximum lag times. An error message will be shown. * If the maximum lag time has elapsed, the Agent can start work, and a work note will automatically be added to the successor task. {#store-rn-csm-field-service-contractor-mobile__ul_fyw_j4d_yfc} * The behavior depends on whether the Advanced Task Dependency plugin is installed: * If the Advanced Task Dependency plugin is not installed, validations will be based on basic "Finish to Start" dependencies without considering lag times. * If the Advanced Task Dependency plugin is installed, validations will cover all advanced dependency types and lag time rules. {#store-rn-csm-field-service-contractor-mobile__ul_rcs_k4d_yfc} * Note: This workflow is specific to Contractor Mobile and differs from the internal agent mobile experience. This is inline with contractor portal behavior. {#store-rn-csm-field-service-contractor-mobile__ul_wgw_34d_yfc} Version 4.4.0 - February 2025 : New: Enable or Disable questionnaire based on Field Service Configuration.{#store-rn-csm-field-service-contractor-mobile__latest-rn-store-csm-field-service-contractor-mobile} {#store-rn-csm-field-service-contractor-mobile__latest-rn-store-csm-field-service-contractor-mobile} Version 4.1.1 - August 2024 : * New: * Changes to support work configuration feature * Notifications to contractor manager related to marketplace requests * Push task to pending review sub-state when contractor closes their assigned task * This is part of the quality management process Version 4.0.0 - February 2024 : * New: * View list of requests pushed to marketplace where the contractors can participate * Respond to marketplace requests * Accept / Reject * Respond with estimate work time, duration, cost * Attach documents relevant to marketplace requests * Withdraw participation from marketplace Version 3.0.0 - August 2023 : * New * Search for work order and work order tasks * Inventory workflows * Pickup and drop off parts * Create and source parts * Native questionnaires Version 2.0.0 - February 2023 : * New * Signature capture after task closure * Preview work summary and capture signature * View recently closed tasks * Create work order for an asset Version 1.0.1 - November 2022 : This mobile application allows contractor agents to manage their work assignments and debrief tasks. Contractor managers can also use this application to view all open tasks and re-assign them to contractor agents.