---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Field Service NLU Model for Virtual Agent Conversations release notes

# Field Service NLU Model for Virtual Agent Conversations release notes {#ariaid-title1}

* Release version: Store
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Version history for the Field Service Management Field Service NLU Model for Virtual Agent Conversations on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 1.3.0 - August 2025
:   Documentation change not required. Change type - plugin.xml change. Removed plugin dependency on ServiceNow Studio (Legacy).

Version 1.2.0 - May 2021
:   Uptake of NLU platform changes: Differentiate out-of-the-box models and customer models Group models into primary and seconday models Naming standards for models{#store-rn-fsm-nlu-model-for-va-conversations__latest-nlu-model-for-va-conversations}
{#store-rn-fsm-nlu-model-for-va-conversations__latest-nlu-model-for-va-conversations}

Version 1.1.1 - February 2021
:   Fixed: minor bug fixes

Version 1.1.0 - November 2020
:   New: NLU for the topic 'Debrief Task'

Version 1.0.0 - October 2020
:   Natural Language Understanding (NLU) for Virtual Agent conversations with Field Service Management