--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Care Team Operations for Biomed release notes # Care Team Operations for Biomed release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Care Team Operations for Biomed Release Notes The Care Team Operations for Biomed application in ServiceNow is designed to support healthcare organizations in managing medical device and biomedical-related issues. Built on the Healthcare Operations Core, it integrates case management with work order workflows to streamline corrective maintenance by biomed technicians. The application evolves through regular updates to enhance usability, security, and compliance. Show full answer Show less ## Key Features and Updates * **Case Management Enhancements:** From version 2.9.0, Close Case and Cancel actions are restricted to users with write access, improving action visibility control. * **Modern Framework Integration:** In version 2.8.0, the app was converted to the Fluent framework, aligning with ServiceNow's modern application development standards. * **Accessibility and Security Hardening:** Version 2.6.0 introduced platform-wide WCAG 2.2 AA accessibility compliance and strengthened access control, including auditing and merging non-Glide ACL changes to enhance security. * **Read-Only Field Protections:** The 2.4.0 update improved security for read-only fields by adding granular control options like "strictreadonly" and "clientscriptmodifiable," maintaining backward compatibility while enhancing instance security. * **Role and Responsibility Refinements:** Version 2.1.0 added new responsibilities (Support department agent and manager) that can be assigned within healthcare organizations, allowing more selective user access management. * **Service Catalog Improvements:** Version 2.0.0 introduced a new Biomed Service catalog, realigning existing service categories and catalog items for better organization. Earlier, version 1.2.0 refined service catalogs specific to Biomed and migrated record producers into the scoped app. ## Practical Benefits for ServiceNow Customers * Improved control over case actions ensures that only authorized users can close or cancel cases, reducing unauthorized changes. * Transition to the Fluent framework enhances app performance, maintainability, and user experience. * Enhanced accessibility compliance supports organizations in meeting regulatory requirements for digital accessibility. * Stronger security around read-only fields and access controls helps protect sensitive data while preserving necessary customizations. * Expanded roles and responsibilities facilitate precise user access management, aligning with organizational structures. * Service catalog restructuring simplifies request management for biomedical services, improving operational efficiency. For detailed system requirements and compatibility, customers should consult the application listing on the ServiceNow Store. Version history for the Care Team Operations for Biomed application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 2.9.0 - October 2026 : Changed: Case action visibility: The Close Case and Cancel actions on biomed cases now appear only to users with write access. Before this fix, users with read-only access could see them. Version 2.8.0 - September 2026 : Changed: Care Team Operations for Biomed has been converted to Fluent, ServiceNow's modern application development framework. Version 2.6.0 - June 2026 : * This release delivers platform-wide accessibility (WCAG 2.2 AA) and security-directive access-control hardening for Care Team Operations for Biomed. * Security and Compliance * WCAG 2.2 AA accessibility checkers: Added to Care Team Operations for Biomed to support automated accessibility validation. * Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle. * Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Care Team Operations for Biomed. Version 2.4.0 - March 2026 : * Fixed: * The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer toFor more information about granular read-only security options, see * If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. Version 2.1.0 - December 2025 : * New: * Roles and responsibilities are updated to allow for more selective user access * The following responsibilities were added: * Support department agent * Support department manager {#store-rn-healthcare-care-team-ops-biomed__ul_elt_yfz_mhc} * Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. {#store-rn-healthcare-care-team-ops-biomed__ul_dlt_yfz_mhc} {#store-rn-healthcare-care-team-ops-biomed__ul_xkt_yfz_mhc} Version 2.0.0 - August 2025 : * New: * Added new service catalog named Biomed Service. * Realigned existing Biomed service categories and catalog items to the new Biomed Service catalog. {#store-rn-healthcare-care-team-ops-biomed__ul_nmf_hqk_1gc} {#store-rn-healthcare-care-team-ops-biomed__ul_xlf_hqk_1gc} Version 1.2.0 - May 2025 : * Changed: * Service catalog improvements * Published service catalog specific to Care Team Operations for Biomed and migrated record producers into the scoped app. {#store-rn-healthcare-care-team-ops-biomed__latest-store-rn-healthcare-care-team-ops-biomed} {#store-rn-healthcare-care-team-ops-biomed__latest-store-rn-healthcare-care-team-ops-biomed} Version 1.0.0 - February 2025 : The ServiceNow Care Team Operations for Biomed application is built on the Healthcare Operations Core application and contains case types, record producers, and flows designed to enable care teams to report medical device and other biomed related issues. For organizations that own Clinical Device Management or Field Service Management, the out of the box flows synchronizes data between the case and work order, allowing biomed technicians to work with work orders to fulfill their care teams corrective maintenance requests.