--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Care Team Operations for Healthcare IT release notes # Care Team Operations for Healthcare IT release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Care Team Operations for Healthcare IT Release Notes The Care Team Operations for Healthcare IT application on the ServiceNow Store is designed to streamline how healthcare teams report and manage EMR and IT-related issues. It integrates Healthcare IT cases with Incident management, enabling technicians to resolve issues while keeping care teams informed of all reported problems. The application includes case types, record producers, and automated flows that synchronize data between cases and incidents. Show full answer Show less ## Key Features and Updates * **Version 2.10.0 (October 2026):** Updated case actions (Close Case, Cancel, Assign to me) to be visible only to users with permission to update the case, enhancing role-based access control. * **Version 2.6.0 (June 2026):** Delivered platform-wide accessibility compliance with WCAG 2.2 AA standards, including 400% zoom and reflow support across Healthcare IT forms, lists, and agent workspaces. Added automated accessibility testing and strengthened security with non-Glide ACL hardening. * **Version 2.4.0 (March 2026):** Enhanced security for read-only fields with granular control options ("strictreadonly" and "clientscriptmodifiable") to improve instance security without affecting existing client script flexibility. Also enabled users with the feature administrator role to complete certain tasks previously limited to broader administrator roles. * **Version 2.1.0 (December 2025):** Fixed linking between Healthcare IT cases and Incidents created through the workspace, ensuring proper association and tracking. * **Version 2.0.0 (August 2025):** Introduced a new Healthcare IT service catalog and reorganized existing service categories and catalog items under this catalog to improve service request management. * **Version 1.2.0 (May 2025):** Improved the Healthcare IT-specific service catalog and migrated record producers into the scoped application. Enhanced SMART on FHIR EHR launch support with better token capture from the OAuth launch context. * **Version 1.0.0 (February 2025):** Initial release providing case types, record producers, and flows for healthcare teams to report EMR and IT issues with synchronized incident management for technician resolution and care team visibility. ## Practical Benefits for ServiceNow Customers * Enables healthcare organizations to efficiently manage IT issues reported by care teams with integrated case and incident workflows. * Improves accessibility compliance and security posture, supporting regulatory requirements and enhancing user experience. * Provides granular control over field permissions and role-based access, helping administrators maintain secure and compliant configurations. * Offers a dedicated Healthcare IT service catalog to streamline service requests and improve categorization. * Supports modern healthcare standards like SMART on FHIR for seamless EHR integration. Version history for the Care Team Operations for Healthcare IT application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 2.10.0 - October 2026 : Changed: Case actions: Close Case, Cancel, and Assign to me now appear only for users with permission to update the case. Version 2.6.0 - June 2026 : * This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow) and security-directive access-control hardening for Care Team Operations for Healthcare IT. * Security and Compliance * WCAG 2.2 AA accessibility checkers: Added to Care Team Operations for Healthcare IT to support automated accessibility validation. * Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle. * WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Healthcare IT forms, lists, and agent workspaces. * Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Care Team Operations for Healthcare IT. Version 2.4.0 - March 2026 : * Fixed: * The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer toFor more information about granular read-only security options, see * If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. Version 2.1.0 - December 2025 : Fixed: When a Healthcare IT case is created through the workspace the Incident will now be properly linked to the case. Version 2.0.0 - August 2025 : * New: * Added new service catalog named Healthcare IT. * Realigned existing Healthcare IT service categories and catalog items to the new Healthcare IT catalog. {#store-rn-healthcare-care-team-ops-healthcare-it__ul_xft_1rk_1gc} {#store-rn-healthcare-care-team-ops-healthcare-it__ul_nft_1rk_1gc} Version 1.2.0 - May 2025 : * Changed: * Service catalog improvements * Published service catalog specific to Care Team Operations for Healthcare IT and migrated record producers into the scoped app. * Epic Hyperspace Support * Improved SMART on FHIR EHR launch support to include capturing tokens from the oAuth launch context. {#store-rn-healthcare-care-team-ops-healthcare-it__latest-store-rn-healthcare-care-team-ops-healthcare-it} {#store-rn-healthcare-care-team-ops-healthcare-it__latest-store-rn-healthcare-care-team-ops-healthcare-it} Version 1.0.0 - February 2025 : The ServiceNow Care Team Operations for Healthcare IT application contains case types, record producers, and flows designed to enable care teams to report EMR and other IT related issues. The out of the box flows synchronizes data between the Healthcare IT case and Incidents, allowing technicians to work with incidents to fulfill their care teams reported issues while providing care teams with visibility into all of the issues reported by members of their team.