--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Healthcare Operations Core release notes # Healthcare Operations Core release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Healthcare Operations Core release notes The Healthcare Operations Core application on the ServiceNow Store serves as a foundational platform to help hospitals streamline and automate their healthcare operations. Since its initial release in February 2025, the application has undergone multiple updates to enhance functionality, security, accessibility, and user experience in healthcare operational workflows. Show full answer Show less ## Key Features and Enhancements * **Care Team Workflows:** Enhancements include work orders created from care team cases now starting in a Qualified state for immediate action, and inheriting service organization details from parent cases when applicable. * **Care Team Portal:** Strengthened data access controls improve security for portal widgets, and a streamlined launch context facilitates embedding the portal within electronic medical record (EMR) systems. * **Accessibility Improvements:** Full support for WCAG 2.2 AA accessibility standards has been implemented across Healthcare Operations Core and related applications, enabling automated accessibility validation. * **Security and Compliance:** The application has undergone significant access control hardening, including non-Glide ACL audits and introduction of granular read-only field protections to enhance backend security without disrupting existing customizations. * **Role Management:** Updates include corrections to role inheritance boundaries to maintain granular control, as well as expanded task permissions for users with the feature administrator role. * **Modernization:** Conversion to ServiceNow's Fluent development framework modernizes the application architecture and user interface components. * **Localization and UI Fixes:** Localization issues such as hardcoded strings and button layout problems have been resolved to improve the user experience in non-English locales. ## Practical Benefits for ServiceNow Customers * Improved operational efficiency through automation of care team work management and better integration with healthcare IT systems like EMRs. * Enhanced security posture with strict access controls and granular read-only protections that safeguard sensitive healthcare data. * Greater compliance with accessibility standards, ensuring applications are usable by all users including those with disabilities. * More precise role assignment and management, reducing administrative overhead and minimizing risk of permission errors. * Ongoing modernization and bug fixes that provide a stable, user-friendly, and scalable platform for healthcare operations. Version history for the Healthcare Operations Core application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 2.10.0 - October 2026 : * Fixed: * Work orders created from care team cases now start in Qualified state instead of Draft, so work can begin without an extra dispatch step. * Work orders created from care team cases now inherit the service organization from the parent case when the care team case has none. * Care Team Portal data access: Stronger access controls on data served to Care Team Portal widgets. Version 2.9.0 - September 2026 : Changed: Healthcare Operations Core has been converted to Fluent, ServiceNow's modern application development framework Version 2.6.0 - July 2026 : Fixed: Localization fix: corrected hardcoded strings for "Request help and report issues for your unit," "Create a request," and "Track requests," and resolved a layout/truncation issue on the "Create a request" button in German. Version 2.5.0 - June 2026 : * This release delivers platform-wide accessibility (WCAG 2.2 AA), security-directive access-control hardening, and a role-inheritance correction for Healthcare Operations Core. * Security and Compliance * WCAG 2.2 AA accessibility checkers: Added to Healthcare Operations Core to support automated accessibility validation. * Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle. * Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Healthcare Operations Core. * Care Team Work Management role boundary correction: The Care Team Work Management administrator role no longer inherits the Care Team Agent Manager persona role, restoring the expected role-model boundary between granular admin and persona roles. * Operations Rounding accessibility checkers: Added WCAG 2.2 AA accessibility checkers to Operations Rounding. Version 2.3.0 - March 2026 : * Fixed: * The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer toFor more information about granular read-only security options, see * If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. Version 2.1.0 - December 2025 : * New: * Leverage the streamlined launch context when embedding Care Team Portal into electronic medical record (EMR) systems. * Assign roles and responsibilities more efficiently with an updated user configuration process. {#store-rn-healthcare-ops-core__ul_e5p_dgz_mhc} Version 2.0.0 - August 2025 : Changed: Minor improvements were made to UI Actions, UI Policies, and client scripts in support of the new Care Team Operations for Facilities and Care Team Operations for Environmental Services applications. Version 1.2.0 - May 2025 : Changed: The HCO core admin role has been granted the view_changer role.{#store-rn-healthcare-ops-core__latest-store-rn-healthcare-ops-core} {#store-rn-healthcare-ops-core__latest-store-rn-healthcare-ops-core} Version 1.0.0 - February 2025 : The ServiceNow Healthcare Operations Core application provides the foundation to enable hospitals to streamline and automate their operations.