---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# ServiceNow Voice for HR Service Delivery (HRSD) release notes

# ServiceNow
Voice for HR Service Delivery (HRSD) release notes {#ariaid-title1}

* Release version: Store
* 
* Updated December 11, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Version history for the ServiceNow®
Voice for HR Service Delivery (HRSD) application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 1.0.5 - December 2025
:   Fixed: Creation of Amazon Lex Bot to setup ServiceNow Voice for HRSD.

Version 1.0.2 - February 2024
:
    * Automatically classify, route, and prioritize HR cases directly from Interactive Voice Response (IVR) interactions
    * Add recordings and transcripts directly in the case for reference and customer support
    * Receive status updates and additional information to existing cases directly from phone interactions
    {#store-rn-hr-sn-voice-hrsd__ul_hck_ngs_d1c}{#store-rn-hr-sn-voice-hrsd__latest-store-rn-hr-sn-voice-hrsd}
{#store-rn-hr-sn-voice-hrsd__latest-store-rn-hr-sn-voice-hrsd}