--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Impact release notes # Impact release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Impact Release Notes The Impact application, available on the ServiceNow Store, is designed to help customers maximize the value of their ServiceNow investments through AI-powered insights, health monitoring, and actionable recommendations. Regular updates improve onboarding, platform health assessments, accelerators, and exception governance, enabling customers to maintain a healthy platform and drive business transformation efficiently. Show full answer Show less ## Key Features * **Impact Setup Hub:** A modernized onboarding experience that simplifies instance registration, connection verification, data migration, and squad management for administrators. * **Instance Health Score:** A more reliable, risk-weighted scoring model assessing Security, Performance, Manageability, Upgradeability, and User Experience independently, providing stable, comparable health trends. * **Value Management Data:** Centralized discovery of Impact Value Management data collection apps and enhanced outcomes for Customer Service Management (CSM) and Human Resources (HR) with updated instrumentation. * **Estimated Data Customization:** Allows customers to customize and convert estimated metrics to verified data linked directly to objectives and outcomes. * **Accelerators:** Multi-participant maturity assessments with aggregated insights and prescriptive action plan generation and export, enabling prioritized improvements and clear ownership assignment. * **Exception Governance:** Improved workflows with draft/submit actions, dedicated approver roles, and enhanced navigation to maintain control and transparency over exception handling. * **On-Demand Accelerators and Conversations:** Customers can independently complete strategic accelerators with embedded guidance and communicate with Impact squads directly within their instance. * **Scan Engine Enhancements:** Expanded scanning capabilities including sysproperties scanning, real-time prevention messaging, and robust batch processing to detect and remediate technical debt effectively. * **Impact Store App Integration:** Embeds the Impact experience inside customer instances for streamlined adoption, personalized learning recommendations, consumption reporting, and improved user interface. ## Practical Benefits for ServiceNow Customers * Accelerated and simplified setup reduces time to value and administrative overhead. * Comprehensive and stable health scoring helps proactively identify and prioritize platform risks. * Customizable data metrics and enhanced outcomes reporting enable tailored insights aligned with business objectives. * Collaborative maturity assessments and prescriptive action plans facilitate targeted improvements with clear accountability. * Robust exception management and improved scan accuracy ensure higher data integrity and governance compliance. * On-demand access to accelerators and direct communication with Impact squads empower customers to act independently while retaining expert support. * Continuous product enhancements, including accessibility improvements and security fixes, support a reliable and user-friendly experience. ## What to Expect By adopting the Impact application, ServiceNow customers gain an integrated, AI-driven platform health and value management solution that evolves with their needs. New releases introduce streamlined onboarding, enhanced analytics, actionable guidance, and better exception handling. Customers can expect ongoing improvements that facilitate faster adoption of ServiceNow capabilities, improved platform stability, and measurable business outcomes through structured assessments and value tracking. Version history for the Impact application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 12.0.7 - October 2026 : * Get more value from ServiceNow, right inside your instance. This release streamlines setup, sharpens your health score, and helps you turn insight into action. * What's New --- Starting October 8 * Onboarding - Impact Setup HubSetting up Impact is now faster and simpler. The new Setup Hub replaces the old linear, text-heavy Guided Setup with a modern experience where admins can: 1. Register instances automatically or manually 2. Verify the connection 3. Start data migration 4. Review your assigned squad and manage instance access {#store-rn-impact-impact__ol_yt1_25d_tkc} * Platform Health - Instance Health ScoreYour Instance Health Score is now more reliable. It uses a risk-weighted model that evaluates five areas independently --- Security, Performance, Manageability, Upgradeability, and User Experience --- before combining them into one overall score. Each definition is measured against a fixed reference point, so a change to one finding won't affect unrelated checks or categories. Full and Delta scans now use the same instance-wide counting scope, giving you more stable, comparable score trends over time. * Value 1. IVM Data Collection App Discovery: Find all Impact Value Management (IVM) data collection apps in one place, grouped by product line, on both the ServiceNow Store and the Impact Store App. 2. Enhanced CSM \& HR Outcomes: Explore improved outcomes for CSM and HR, built on current ServiceNow platform capabilities with updated data instrumentation and calculation logic. 3. Estimated Data Customization: Use the Impact Product Console to view and customize estimated data definitions --- switch any estimated metric to real, verified data, connected directly to Manage Objectives and Outcomes. {#store-rn-impact-impact__ol_zt1_25d_tkc} * Accelerators - Multi-Participant Maturity Assessment \& Prescriptive Action Planning 1. Staff Multi-Participant Maturity Assessment: Invite your team to complete domain-specific surveys independently. Once collection closes, responses aggregate into comparative scores, a heat map, and question-level detail --- giving you a fuller, more accurate picture than single-user input. 2. Target Maturity Level Prioritization: Set a target maturity level per domain and compare it against your current scores. The system surfaces question-level gaps so you can prioritize which domains to improve first. 3. Prescriptive Action Plan Generation \& Export: Generate recommended actions for each prioritized domain, assign owners, and add notes. When your plan's ready, export it as a styled Excel workbook with a summary tab and a tab for each domain. {#store-rn-impact-impact__ol_a51_25d_tkc} {#store-rn-impact-impact__ul_sk3_25d_tkc} {#store-rn-impact-impact__ul_x25_d5d_tkc} Version 11.0.3 - September 2026 : * Exception governance improvementsScan Engine's exception-handling workflow has been hardened: * Draft/Submit actions replace the old "Request Approval" checkbox, with clear status badges on exception findings * A dedicated exception-approver role separates approval authority from dashboard access * One-click navigation from an exception record to the scanned record * Exception creation is now supported directly from ACT findings raised via update sets {#store-rn-impact-impact__ul_qbg_dcx_lkc} * Adoption Starter Experience enhancements * Continued rollout of the Impact Adoption Starter Experience, including refreshed application/taxonomy lists, an updated Capabilities Map with editable notes, and clearer messaging when full functionality requires Service Bridge. {#store-rn-impact-impact__ul_uh1_2cx_lkc} * Improvements * Reprocessed and upgraded 543 legacy Health Assessment definitions into release-quality Scan Engine Definitions, improving finding accuracy and adding customer-facing "what it means" context * Outcome Insights and Value Story Builder: improved metric labeling and reporting support * Improved audit trail on Scan Engine findings, including tracking which update set introduced a given finding {#store-rn-impact-impact__ul_h3r_dcx_lkc} * Fixed Issues * Outcome Insights \& Capabilities Map * Fixed incorrect product information displayed in Outcome Insights filters and side panels * Fixed inconsistent footer length on report cards and banner message display issues * Fixed duplicate capabilities appearing in the Capabilities Map * Fixed inability to generate value reports {#store-rn-impact-impact__ul_dwk_2cx_lkc} * Scan Engine \& Exception Handling * Fixed a race condition allowing concurrent scan requests to bypass the running-scan check * Fixed full-scan findings being created with a blank scanned record due to a filter leak * Fixed real-time scans deleting finding records generated by full/delta scans * Fixed Scan Engine failing an entire batch instead of skipping a table on cross-scope access denial * Fixed exception reasons showing "Empty" with related records incorrectly marked "No Longer Required" * Fixed exception approvals being granted from list view despite mandatory approval comments * Fixed the Findings panel showing a stale "Create Exception" button after reopening a finding that already has an exception * Fixed approval comments and approver not syncing from production to lower environments * Fixed a broken "View Definition" link in the Developer Dashboard's exception tab {#store-rn-impact-impact__ul_ip5_2cx_lkc} * Accessibility * Fixed color contrast on warning messages and view-findings links * Fixed missing accessible names on iframes and frames * Fixed missing discernible button text * Fixed the findings-panel tab bar exposing all filter buttons in the tab sequence instead of one {#store-rn-impact-impact__ul_syd_fcx_lkc} * Other fixes * Fixed intermittent failures in statistical scans * Fixed a data migration issue causing missing inserts on a subset of records * Fixed work notes not migrating correctly * Fixed meeting state not updating in Impact * Fixed the Accelerator Setup Form getting stuck in a refresh loop * Fixed several security vulnerabilities related to script include access control and exception-reason approval bypass (details withheld per standard security disclosure practice) {#store-rn-impact-impact__ul_w1t_fcx_lkc} {#store-rn-impact-impact__ul_t1m_2cx_lkc} {#store-rn-impact-impact__ul_a31_dcx_lkc} Version 10.0.5 - August 2026 : * Scan Engine Definition Enhancements --- Restored sys_properties Scanning * Customers can once again add sys_properties directly as an Applicable Table target in Scan Engine Definitions, using any conditions they choose. * This capability was temporarily removed one release ago, which required customers to use a dedicated "Sys Property" definition type (system property name + condition) to check properties. Based on customer feedback, the August release restores the original free-form scanning approach for sys_properties --- customers now have both options available: * Direct table scanning of sys_properties with custom conditions (restored) * The "Sys Property" definition type (system property name + condition) {#store-rn-impact-impact__ul_zyr_v31_bkc} {#store-rn-impact-impact__ul_ijp_v31_bkc} * On-Demand Accelerators --- Defects and Enhancements * This release includes a set of defect fixes and enhancements for On-Demand Accelerators, improving reliability and overall performance of the accelerator experience. {#store-rn-impact-impact__ul_ahb_w31_bkc} {#store-rn-impact-impact__ul_hvz_531_bkc} Version 9.0.6 - July 2026 : What's New Starting July 9th: Enabling customers on the Impact Guided package to independently access and complete on-demand Accelerators (specifically the Staffing \& Roles Review and the AI Governance Maturity Assessment) without needing to schedule an expert-led squad engagement. With the June release, on-demand Accelerators were surfaced to non-Guided customers. The July release closes the gap by updating the Impact Store Application and Impact Delivery Instance catalog UIs, backend fetch/filter logic, and modal flows so Guided customers can discover, initiate, and complete these Accelerators at their own pace, producing structured downloadable outputs. Version 8.0.10 - June 2026 : * What's New Starting June 11th: * Conversations You can now reach your Impact Squad without leaving your instance. Conversations sync in real time between the Store App and the Impact Delivery Instance, so nothing gets lost across channels. Start a conversation, get a response, and pick up right where you left off --- your full conversation history carries over automatically. You can message about your account in general or tie conversations directly to specific outcomes, Accelerators, or initiatives you're working on. * On-Demand Accelerators Platform Owners no longer need to wait for a Squad member to get started on strategic Accelerators. Work through them independently at your own pace, with step-by-step guidance, embedded videos, and live progress tracking built in. Available to Guided+ (Strategic Value add-on), Advanced, and Impact Total customers with no concurrency limits. Launching with two Accelerators: Staff and Roles Review and AI Governance Maturity Assessment. * Real-Time Prevention Messaging Redesign When the scan engine catches a problem in your code, developers now see a cleaner, easier-to-read breakdown of what needs attention. Issues are organized by severity --- Act, Recommend, and Suggest --- in a persistent side panel with improved contrast and reduced scrolling. Exception requests appear right next to the relevant finding, and developers get a clear confirmation once something is resolved. * Platform Optimization Add-on A new add-on offering that gives all paid Impact customers access to a dedicated catalog of optimization accelerators, backed by hands-on expertise. Impact Total customers on the latest version receive entitlement to the Optimization catalog as part of their existing package. * Parallel Bulk Remediation Processing The Remediation Agent now handles multiple batches at the same time using an event-driven queue, so a large or slow batch no longer holds up everything else. A built-in safeguard automatically clears out any batch that gets stuck for more than six hours, keeping things moving without manual intervention. * Analytics Dashboard You can now select any segment of the donut chart to drill into the findings behind it. The heatmap has been updated to meet accessibility standards, making results easier to read for everyone. Dashboard data now refreshes in near real-time, with status updates so you always know where things stand. * Scan Engine Backend Each flagged finding in an update set now requires its own exception reason, so nothing gets ignored. A new tooltip on the Level of Finding field explains Act, Recommend, Suggest, and Review in context, without needing to look it up. * 7 New Technical Accelerators Seven new Accelerators are available across all Impact packages: AI Data Explorer, AI Control Tower (AI Lifecycle), Now Assist in Virtual Agent, ServiceNow Vault, Enterprise Architecture Workspace, Software Asset Management, and ITSM Foundation. Version 7.1.3 - April 2026 : 1. Stability fixes 2. Localisation fixes Version 7.0.2 - March 2026 : * The Impact Store App: Q1 2026 Australia Release: The Impact Store App brings the full Impact experience directly to your ServiceNow instance---helping you adopt new capabilities faster, maintain a healthy platform, and maximize the value of your ServiceNow investment. * What's New Starting March 12th: Once installed on your instance, you will have access to these powerful new features and enhancements: * Guided Setup Enhancements Onboarding is now simpler and more reliable with updates to accommodate the latest Service Bridge changes, ensuring a streamlined setup experience from day one * Service Bridge Authentication Upgrade Authentication and registration now support Service Bridge version 2.3 with a certificate-based model, eliminating the OAuth-related errors that previously disrupted connectivity between your Impact Delivery Instance and the Impact Store App * Impact Partner Role Customers can now grant selected users from their Partner accounts direct access to the Impact Store App, enabling your partners to seamlessly support and manage Impact on your behalf * On-Demand Diagnostic Scans A new UI action lets you run Full or Delta scans on demand with built-in duplicate prevention, giving you clear visibility and control over when and how your platform health is assessed * Capability Map Homepage Refresh The Capabilities Map is reorganized by product lines and now displays only true applications, making it easier to discover and act on the capabilities you're entitled {#store-rn-impact-impact__ul_t2p_vml_m3c} {#store-rn-impact-impact__ul_tfs_5ml_m3c} Version 6.1.1 - February 2026 : 1. Stability fixes 2. Reporting \& Dashboard Enhancements fixes 3. Accelerators \& Catalog Fixes 4. Used the new overload with GlideRecordSecure.addEncodedQuery(query, boolean) to explicitly declare intent to enforce Query ACL (or not). 5. Integrations \& UI Updates Version 6.0.8 - December 2025 : * The Impact Store App brings the Impact experience directly to your instances. Impact Store App is designed to support you at every step of your ServiceNow journey---helping you adopt new capabilities faster, maintain a healthy system, and get the most value from their ServiceNow investment. * What's Available Starting December 11th: Once installed on your instance, you will have access to these powerful features: * Platform Health Refresh -- A new Scan Engine with Bravium's Best Practice Engine features integrated enabling you to: Scan your instance against 400+ best practice checks to reduce technical debt, real-time prevention of technical debt, accelerate development with Code Fix AI Agent, and track progress through persona based analytics dashboards. * Enhanced Guided Setup -- Platform Health refresh setup steps integrated directly into Guided Setup for a smoother configuration experience. * Learning Recommendations -- Get personalized Now Learning course recommendations based on your specific goals and outcomes. * Consumption Report Summary -- AI-generated summaries of your consumption reports to help you understand your usage at a glance. * Enhanced Homepage -- An improved interface for easier navigation and better user experience. * PAR Management -- Editors can now force check in a locked PAR even if it was locked by another user, giving editors more control when needed. * Capability Content for CapMap -- AI generated descriptions and helpful resources for each capability will help you with their adoption. * Capability SKU names -- Transparent SKU to capability mapping helps you understand which applications you are entitled to. {#store-rn-impact-impact__ul_xgl_h2l_mhc} {#store-rn-impact-impact__ul_xcv_g2l_mhc} Version 5.2.1 - October 2025 : Minor bug fixes.{#store-rn-impact-impact__latest-store-rn-impact-impact} {#store-rn-impact-impact__latest-store-rn-impact-impact} Version 5.2.0 - October 2025 : Minor bug fixes. Version 5.1.7 - September 2025 (Zurich) : 1. Updated accelerator definitions 2. Success architect role renamed to customer success executive. Version 5.1.6 - September 2025 (Xanadu and Yokohama) : 1. Updated accelerator definitions 2. Success architect role renamed to customer success executive. Version 5.0.5 - August 2025 (Zurich) : * New: * Automated registration to seamlessly onboard customers * Introduced Value Reports * Refactoring recommendations to reduce noise * Consumption report for feature parity with IDI * Improvements to Homepage * Adoption functionality for IIP parity with IDI * Impact SPM integration improvements Version 5.0.4 - August 2025 (Xanadu and Yokohama) : * New: * Automated registration to seamlessly onboard customers * Introduced Value Reports * Refactoring recommendations to reduce noise * Consumption report for feature parity with IDI * Improvements to Homepage * Adoption functionality for IIP parity with IDI * Impact SPM integration improvements Version 4.1.2 - June 2025 : Minor bug fixes. Version 4.0.3 - May 2025 : * New: * A new page for customers to provide secure, read-only access for squads and experts into their instances to deliver faster, more informed support * Introduced capability details in one full page view * Contextual Accelerators on capability details - helping customers plan smarter and act faster, all in one unified experience * Extended Product Adoption Roadmap Templates for SecOps * Value related terminology updates made to align pre-sales and post sales terminology * Enhanced the experience by allowing customers to easily bookmark accelerators on their catalog * Created a full page for customers to view the details of the accelerator which is linkable and easy to share * Changed: Introduced a new link 'View Squad access to your instance' in the 'Your Impact Squad' widget on the Homepage. Version 3.1.3 - April 2025 : Minor bug fixes. Version 3.1.2 - March 2025 : * New: * Impact Homepage on customers instance * Introduced new page to view all recommendations * Introduced proactive code check scan and analytics * Updated the existing Data Collection Content Packs to deliver a superior user experience * Opened Product Adoption Roadmap Functionality to our Impact Guided Customers * Introduced Product Adoption Roadmap Templates with pre-defined sequence of capabilities for ITSM, and ITOM * Introduced content app versioning that allows customers to request the latest version of the Accelerator after upgrading the content app * Enabled customers to seamlessly convert Impact recommendations and free-form initiatives into actionable, trackable SPM/CWM work items. Version 3.1.2 - March 2025 : ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. Add the app to your instance today.