Event Management Core release notes

  • Release version: Store
  • Updated August 6, 2026
  • 4 minutes to read
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    Summary of Event Management Core Release Notes

    The Event Management Core application in ServiceNow enables efficient tracking, monitoring, and management of alerts within the ServiceNow Agent Workspace and Service Operations Workspace. It provides operators with prioritized alert views, detailed alert overviews, and streamlined remediation actions directly from alert forms. The application evolves regularly through updates that improve functionality, usability, and integration capabilities.

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    Key Features and Enhancements

    • Alert Grouping and Automation: Recent releases introduce enhanced grouping criteria, including related log properties and impacted service instances, with advanced options such as minimum thresholds and seed alert configurations to optimize alert clustering.
    • Proactive Recommendations: Support for proactive grouping recommendations has been added to improve alert management efficiency.
    • Role-Based Access: Introduction of the evtteamoperator role enables team operators to create alert automations and access segregated alert views.
    • Alert Intelligence and Tagging: Preconfigured alert tags for common attributes and new tag cluster overview screens enhance alert categorization and visualization.
    • High-Level Alerts (HLA): The HLA alert model now generates one alert per service, excluding read-only alerts and multiple events, simplifying visualization and operator experience.
    • API Enhancements: New APIs facilitate retrieval of related Service Offerings and support ML feedback integration for Health Log Analytics alerts.
    • ServiceNow Otto Branding Update: All references to "Now Assist" have been updated to "ServiceNow Otto" to align with branding changes.

    Fixes and Performance Improvements

    • Resolution of ACL issues across various tables to ensure proper security and access control.
    • Fixes for performance problems in key tables, such as snemaichangedservice.
    • Corrections to mute alert functionality and alert tags handling, especially for HLA alerts.
    • Improvements in error messaging, including regex error clarity.
    • Bug fixes related to alert feedback handling, alert screen descriptions, and installation dependencies.
    • Enhanced stability and usability in alert action tabs and metric visualizations.

    Practical Benefits for ServiceNow Customers

    • Improved operator experience with simplified, consolidated alerts per service and enhanced alert grouping criteria.
    • Greater control and customization through role-based access and new alert automation capabilities.
    • Enhanced visibility into alert impacts on business and technical services, facilitating informed incident and event response.
    • Streamlined workflows with direct remediation options and integrated app launches from alert forms.
    • Ongoing improvements ensure compatibility with the latest ServiceNow platform versions and branding consistency.

    Version history for the Event Management Core on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 23.17.3 - August 2026
    Changed: All references to "Now Assist" have been updated to "ServiceNow Otto" across the em-scoped-app and em-arm modules. UI labels, flow descriptions, hint texts, and rule labels now consistently use the new product name to align with branding changes. Commit: Renaming of now assist to ServiceNow Otto - em-scoped-app; Updates according to the revised guideline.
    Version 23.16.0 - June 2026
    Changed: Enhancements to support Proactive grouping recommendations
    Version 23.15.10 - May 2026
    New: Improve regex error message
    Version 23.14.3 - March 2026
    • New:
      • Enhanced grouping experience in Alert Automation:
        • Additional grouping criteria: Related log properties (HLA) and Impacted service instance
        • Advanced Options: Minimum threshold, seed alert option
    Version 23.14.1 - January 2026
    Fixed: Removing admin ACL from sn_em_ai_alert_resolution table.
    Version 23.13.0 - December 2025
    Fixed: Fixing performance issues in the [sn_em_ai_changed_service] table.
    Version 23.12.2 - August 2025
    • New: New tables and scheduled jobs to calculate AIOps Dashboards indicators
    • Fixed:
      • Mute alert not working for HLA alerts
      • Alert tags are removed when ACK of closing alerts in the Express List
    Version 23.6.2 - May 2025
    • Changed:
      • HLA alerts will no longer include ReadOnly alerts or multiple events.
      • The new HLA alert model generates a single alert per service, simplifying visualization and improving the operator experience by reducing unnecessary complexity.
    Version 23.4.7 - February 2025
    • New: Support new role for team operator (evt_team_operator) that allows adding new Alert Automations, and getting segregated views in the Service Operations Workspace.
    • Changed:
      • Adding additional CI fields on the Express List
      • Modifying Event Management menu items
    • Fixed: Minor fixes
    Version 23.4.5 - December 2024
    No updates.
    Version 23.4.3 - November 2024
    No updates.
    Version 23.3.1 - August 2024
    Fixed: Fix ACLs on various tables.
    Version 23.2.1 - June 2024
    New: Add support for team-based alert clustering definition.
    Version 23.1.2 - March 2024
    Fixed: Fixing installation dependency.
    Version 23.1.1 - March 2024
    • Changed: Adding preconfigured alert tags for common attributes.
    • Fixed:
      • Handle exception in EvtMgmtAlertCrawler and EMLicensingUtilWrapper - cross-scope privileges are missing
      • Missing OOB `report_view` ACLs for "sn_em_ai_agg_alert_queue, sn_em_ai_alert_cis, sn_em_ai_alert_services, sn_em_ai_alert_tags" tables
      • The alert screen shows the wrong description for the custom alert.
    Version 22.3.4 - November 2023
    • New:
      • Supporting tables for the Express List
      • New job to sync the supporting table data to the express list
    Version 22.1.2 - August 2023
    • New: Add a new Tag Cluster overview screen to the alert form in Service Operations Workspace (starting in Vancouver).
    • Changed: Adding new alert tags for HLA alerts.
    • Fixed: Fixing translation files.
    Version 22.0.2 - May 2023
    Fixed: Fixing highlighted text for pattern metric.
    Version 21.1.3 - February 2023
    • Fixed:
      • Remove the Alert Intelligence link for new installations
      • Fix the mute alert action
      • Add/remove alerts to a group is missing when the language is changed
    Version 19.7.8 - November 2022
    • Fixed:
      • Impacted services and offerings count is incorrect
      • Alert actions tab appears stuck while loading
      • Alert actions tab repeatedly refreshes when the action is in error state
    Version 19.6.13 - August 2022
    • New:
      • New API to retrieve related Service Offerings of an alert and retrieve the business/technical service portfolio
      • Support 'Raise' ML feedback for Health Log Analytics alerts
    • Changed: Remove group icon from Alert header
    • Fixed:
      • The dynamic CI service form missing alerts related list
      • Metric name field is missing from alert details
      • Fixing anomaly card text
    Version 19.5.7 - May 2022
    • New:
      • Foundations and APIs for Service Operations Workspace
      • New API to retrieve associated Service Offerings
    Version 19.4.7 - December 2021
    • Fixed:
      • Handling error 500 in metric explorer screen
      • Fixed values in custom anomaly alert card
      • Fixed privileges when calling Clotho
      • Alert overview details card
      • Updated Domain field in the Alert Extra Data table
      • Alerts now showing for the Dynamic CI Group service
    Version 19.3.8 - July 2021
    • New: Adding domain for log analytics alerts Add support for binding based on FQDN for log analytics alerts
    • Fixed: Tune metric types visualization for log analytics alerts Fix log analytics groups binding to a CI Inadequate ACL for "points_to_alert" table
    Version 19.2.8 - March 2021
    • Changed: Improve KB to alert matching logic
    • Fixed:
      • Overview tab for manual and rule-based groups
      • Styling fixes to cards in the overview tab
      • Fixing links from overview tab to surrounding log card, probable root cause card and identified issues card
      • Fixing alert feedback modal texts
      • Alert layout for CI-less alerts
      • Alert creation time for log analytics alert
      • Fixing Alert reopen error
      • Validate ACL for 'EvtMgmtProcessFeedback' Script
    Version 19.1.3 - January 2021
    • New:
      • The Event Management Core app enables you to track and monitor alerts in the ServiceNow Agent Workspace. It allows operators to navigate and drill down to Alerts and Alert Groups. Workspace lists are there to help the user to view the top priority alerts considering the Alert priority calculation.
      • The Alert Overview tab summarizes the most significant information about the alert and its impact on the application services. The actions side bar enables the user to execute remediation subflows and launch related app directly from the alert form.