--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Operational Technology Incident Management release notes # Operational Technology Incident Management release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Operational Technology Incident Management release notes The Operational Technology Incident Management application on the ServiceNow Store helps manufacturers manage incidents related to OT assets from identification through resolution. The release notes document version updates from the initial launch in November 2021 through September 2026, detailing new features, certifications, bug fixes, and security improvements that enhance OT incident handling capabilities and integration with related IT and industrial processes. Show full answer Show less ## Key Features * **Incident Reporting and Management:** Support for reporting OT incidents via Employee Center without requiring special OT roles (introduced in version 3.1.0), and the ability to link OT incidents to OT change requests within the Industrial Workspace (version 2.0.7). * **Knowledge Management Integration:** Added in version 2.0.2, enabling configuration and use of an OT-specific knowledge base for creating, browsing, approving, and editing knowledge articles related to OT incidents. * **Role and Access Controls:** Introduction of new OT Incident Management roles and enforcement of appropriate ACLs to restrict data access to authorized users (version 4.1.4). * **Industrial Workspace Enhancements:** Updates to the OT incident record views with comprehensive related lists and removal of redundant columns for streamlined incident tracking (versions 2.0.3 and 2.0.4). * **Certification and Compliance:** Multiple regional certifications including Vancouver, Washington DC, Zurich, Xanadu, and Australia, ensuring compliance with local standards and readiness for deployment in these markets. * **Notification and Prioritization:** Configuration options for OT incident email notifications, priority lookup rules, and state models introduced in version 2.0.0. * **Separation of IT and OT Incidents:** The previous distinction between IT and OT incidents was removed to streamline incident management workflows. ## Key Outcomes * Improved security and controlled access to OT incident data through enforced ACLs and refined user roles, ensuring only authorized personnel can view or modify sensitive information. * Enhanced user experience by allowing broader access to incident reporting without special OT roles, facilitating faster and easier incident submission. * Integration of knowledge management fosters sharing of best practices and incident resolution insights, reducing downtime and improving operational efficiency. * Better incident visibility and management through updated Industrial Workspace interfaces and related records, aiding OT teams in comprehensive incident tracking and resolution. * Global readiness supported by certifications tailored to major regions, enabling customers to confidently deploy the application in compliance with regional requirements. * Ongoing maintenance and security improvements ensure a stable and secure platform to support critical OT incident management processes. Version history for the Operational Technology Incident Management application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 4.1.4 - September 2026 : Fixed: Appropriate ACLs are enforced to ensure only authorized users can access data (PRB2061732) Version 4.0.1 - September 2026 (USEM) : Fixed: Security fixes Version 4.0.0 - June 2026 : New: Certified for Australia Patch 3 Version 3.1.0 - March 2026 : * New: * Use the Employee Center for OT to report an OT incident without an OT incident role * Certified for Australia Version 3.0.0 - December 2025 : New: Certified for Zurich. Version 2.0.9 - August 2025 : New: Certified for Zurich. Version 2.0.8 - May 2025 : New: Updated with various bug fixes.{#store-rn-manufacturing-operational-tech-incident-mgmt__latest-store-rn-manufacturing-operation-tech-incident-mgmt} {#store-rn-manufacturing-operational-tech-incident-mgmt__latest-store-rn-manufacturing-operation-tech-incident-mgmt} Version 2.0.7 - February 2025 : * New: * In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change request. Version 2.0.6 - November 2024 : Fixed: Updated with various bug fixes. Version 2.0.4 - September 2024 : * New: * OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager * The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab * The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view * Certified for Xanadu Version 2.0.3 - August 2024 : * OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager * The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab * The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view * Certified for Xanadu Version 2.0.2 - February 2024 : * Added Operational Technology Knowledge Management to the Operational Technology Incident Management application to collect, organize, and share knowledge about your OT system and its devices within your organization. * With Operational Technology Knowledge Management, you can: * Configure an OT knowledge base for knowledge managers and knowledge users. * Browse all knowledge base articles related to an OT incident and create knowledge base articles directly from an incident record. * Create knowledge base articles through the Industrial Workspace. * Approve requests to publish, edit, retire, or delete a knowledge base article. * Edit existing knowledge base articles with updated information. {#store-rn-manufacturing-operational-tech-incident-mgmt__ul_gcp_pn5_21c} * Certified for Washington DC {#store-rn-manufacturing-operational-tech-incident-mgmt__ul_k15_4n5_21c} Version 2.0.1 - August 2023 : Certified for Vancouver. Version 2.0.0 - February 2023 : * New: * Assign new Operational Technology Incident Management roles * Migrate Operational Technology Incidents * OT incident categories and subcategories * Visibility of OT incidents across sites * Define priority lookup rules for OT incidents * OT incident email notifications * Configure OT incident state models * Configure an OT incident task * Configure OT-specific assignment groups {#store-rn-manufacturing-operational-tech-incident-mgmt__ul_ybw_rwz_3wb} * Changed: * New OT incident user roles * Create OT incident tasks * Access control for OT incidents * OT Incident list menu {#store-rn-manufacturing-operational-tech-incident-mgmt__ul_gxp_ywz_3wb} * Removed: * The "Separating IT and OT incidents" section was removed from the Manufacturing Guided Setup under Operational Technology Incident Management. * The OT Incident User role (ot_incident_user) is no longer supported. {#store-rn-manufacturing-operational-tech-incident-mgmt__ul_kqq_cxz_3wb} {#store-rn-manufacturing-operational-tech-incident-mgmt__ul_lvv_qwz_3wb} Version 1.0.2 - August 2022 : * New: * Added OT Incident related list for OT classes * Added "None" to network type choice list on the incident table * Refactor OT Incidents related list layout * Certified for Tokyo {#store-rn-manufacturing-operational-tech-incident-mgmt__ul_j5b_1ys_35b} Version 1.0.1 - November 2021 : The ServiceNow® Operational Technology Incident Management application enables manufacturers to manage OT Asset incidents from open to closure.