Advanced AI Search Management Tools release notes

  • Release version: Store
  • Updated August 6, 2026
  • 5 minutes to read
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    Summary of Advanced AI Search Management Tools release notes

    The Advanced AI Search Management Tools application provides comprehensive dashboards and utilities to monitor, analyze, and improve AI Search performance within ServiceNow. It includes AI Search dashboards for indexed records, configuration settings, query traffic trends, and a preview UI that allows search administrators to test and debug search queries using specific profiles. This enables customers to gain detailed insights into search usage and optimize AI Search configurations effectively.

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    Key Features

    • AI Search Dashboards: Visualize indexed record counts, search query trends, and configuration details both globally and per search profile.
    • AI Search Preview UI: Test and debug search queries, view performance data, provide feedback, impersonate users, and adjust query settings for validation.
    • Analytics Enhancements: Support for unified search performance metrics across AI Search, Now Assist, and Virtual Agent, including new widgets like Self-Solved Rate and detailed queries analysis.
    • Expanded Support: Integration with Next Experience, Mobile Platform search, global search, and Configurable Workspaces, with extended date ranges for analytics.
    • Performance and Stability Improvements: Optimized job scheduling (e.g., hourly dashboard document loads), reduced memory usage, removal of outdated analytics data, and improved error handling.
    • Role and Access Fixes: Resolved access issues for analytics viewers and users without special roles, ensuring appropriate data visibility.
    • Localization and Compatibility: Fixed language-specific dashboard behavior and added out-of-box database indexes for MySQL environments.

    Practical Benefits for ServiceNow Customers

    • Gain a unified and extended view of search analytics over longer time ranges (up to 6 months) to better understand trends and performance.
    • Identify knowledge gaps and user behavior through detailed query reports, including top queries, no-click queries, and no-result queries.
    • Quickly detect and resolve issues affecting search analytics jobs and dashboard accuracy to maintain reliable reporting.
    • Leverage improved UI and analytics functionality that supports modern ServiceNow experiences and platforms.
    • Ensure secure and appropriate access to search analytics data for different user roles without requiring administrative privileges.
    • Benefit from ongoing enhancements and bug fixes that improve stability, performance, and usability of AI Search analytics tools.

    Version history for the Advanced AI Search Management Tools on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 8.0.5 - August 2026
    • Changed: Changed the Load AI Search Dashboard Documents By Month job to run hourly
    • Fixed:
      • Resolved an issue that caused the Load AI Search Dashboard Documents by Search Source analytics job to fail when search sources were inactive
      • Resolved an issue that caused AI Search Profile analytics jobs to fail when search profiles were linked through M2M records to inactive or missing indexed sources
      • Prevented duplicate rows from appearing in the sn_ais_admin_tools_ai_search_dashboard_documents_by_search_profile table when the first search profile returned no facet buckets
      • Restored access to the list of recent search queries in Search Analytics for users without the ais_admin role
      • Reduced memory usage and execution time for the Update Search Analytics Data job
      • Corrected intermittent warnings (com.glide.script.RhinoEcmaError: missing ; before statement) from SearchAnalyticsPrecalculatedData.populateData processing
      • Added a mechanism to remove outdated records from the Analytics Dashboard precalculated data table
      • Added a missing out-of-box index on table td31bc178x for MySQL DBI environments
      • Corrected an issue in the AI Search Analytics dashboard that caused the Applications selection to revert to the default value on Japanese-language instances
    Version 8.0.2 - March 2026
    • Fixed:
      • Resolved issue where users with the roles of analytics_viewer, now_experience_analytics_viewer, report_analytics_viewer were unable to see visualizations
      • Resolved an issue where errors appeared in the logs when dashboard first opened
      • Added logic to delete old record for pre-calculated data
    Version 8.0.1 - December 2025
    New: Updated and expanded metrics for a unified view of search performance across AI Search, Now Assist, and Virtual Agent.
    Version 7.0.2 - August 2025
    • New: AI Search Analytics Dashboard: Added support for Mobile Platform search in the search application interactive filter.
    • Changed: AI Search Analytics Dashboard: Increased the supported time period from 3 months to 6 months in the date range interactive filter.
    Version 6.0.10 - February 2025
    • Changed:
      • Fix bug: Filter UI in Analytics dashboard
      • Fix bug: ACL bypass for security
      • Fix bug: Display correct trend labels
    Version 6.0.6 - July 2024
    • Fixed:
      • AI Search Analytics Dashboard: Genius Results (triggered vs. clicked) shows "no data available"
      • Search preview not displaying right count on left hand panel
      • Last 7 days and inputting same dates in custom date range behaves different
      • No Data /scope access issue in Documents by Search Source widget in Search Profile Analytics Dashboard
      • Complete migration to Next Experience
      • ACL Cleanup
    Version 6.0.3 - January 2024
    Fixed misconfiguration of table/field ACLs with 'com.glide.ais.advanced_management_tools' plugin.
    Version 6.0.0 - November 2023
    New: Update to Next Experience.
    Version 5.0.0 - August 2023
    Fixed: Added validation script to the date picker to prevent selection of invalid date range
    Version 4.0.2 - May 2023
    • New:
      • Search Analytics Dashboard now supports AI Search applications in Next Experience, including global search and Configurable Workspaces
      • Support Next Experience Theming
    • Changed: Modified ranges in Average Response Time Report in Search Analytics Dashboard
    • Fixed:
      • Fixed number of issues in Search Analytics Dashboard
      • Fixed number of issues in Search Index Analytics
    • Important Note: If you are using Search Analytics in San Diego and wish to see Search Analytics for Genius Results, please continue to use version 3.1.2.
    Version 4.0.0 - February 2023
    • New:
      • Search Analytics Dashboard now supports AI Search applications in Next Experience, including global search and Configurable Workspaces
      • Support Next Experience Theming
    • Changed: Modified ranges in Average Response Time Report in Search Analytics Dashboard
    • Fixed:
      • Fixed number of issues in Search Analytics Dashboard
      • Fixed number of issues in Search Index Analytics
    • Important Note: If you are using Search Analytics in San Diego and wish to see Search Analytics for Genius Results, please continue to use version 3.1.2.
    Version 3.1.2 - June 2022
    • New:
      • A new widget and visual changes are introduced in the AI Search Analytics Dashboard, including:
        • Updated visualizations for "Average response time" and "Average click position"
        • Added "Search Result Clicks" and "Genius Result Clicks" to the "Searches over time" trendline
        • Added new "Self-Solved Rate" widget to quantify how AI Search improves self-service and case deflection
      • A new Queries page is introduced in the AI Search Analytics Dashboard. Clicking on the "View all" link in the main page's "Queries" section takes users to the Queries page, where they can review detailed results for individual user search queries. This page helps business users better understand search usage and identify potential knowledge gaps.
        • Top queries
        • Queries with no clicks
        • Queries with no results
    • Fixed:
      • Performance changes for AI Search Analytics dashboard
      • Fixed loading failures for Search Analytics widgets
      • Queries which result in Genius Results clicks are no longer reported as "searches without clicks"
      • Other minor UI fixes
    • (This version of the AI Search Analytics Dashboard does not support accessibility.)
    Version 3.1.1 - March 2022
    • Fixed:
      • The AI Search Admin Dashboard now displays total and per-source counts for all indexed records (whether they are searchable or not).
      • The AI Search Admin Dashboard now displays indexed record counts over time for both internal and external content sources.
      • Updated performance for AI Search Analytics Dashboard.
    • This version of the AI Search Analytics Dashboard does not support accessibility.
    Version 3.1.0 - December 2021
    • New:
      • A new widget and visual changes are introduced in the AI Search Analytics Dashboard, including:
        • Updated visualizations for "Average response time" and "Average click position"
        • Added "Search Result Clicks" and "Genius Result Clicks" to the "Searches over time" trendline
        • Added new "Self-Solved Rate" widget to quantify how AI Search improves self-service and case deflection
      • A new Queries page is introduced in the AI Search Analytics Dashboard. Clicking on the "View all" link in the main page's "Queries" section takes users to the Queries page, where they can review detailed results for individual user search queries. This page helps business users better understand search usage and identify potential knowledge gaps.
        • Top queries
        • Queries with no clicks
        • Queries with no results
    • Fixed:
      • The AI Search Admin Dashboard now displays total and per-source counts for all indexed records (whether they are searchable or not).
      • The AI Search Admin Dashboard now displays indexed record counts over time for both internal and external content sources.
      • Updated performance for AI Search Analytics Dashboard.
    • This version of the AI Search Analytics Dashboard does not support accessibility.
    Version 1.0.0 - January 2021
    • New:
      • The two main features this app includes are:
        • AI Search dashboards
          • The AI Search dashboard displays AI Search indexed record counts, configuration settings in use, and search query traffic trends.
          • The AI Search Profile dashboard displays indexed record counts and search query traffic trends for a specific search profile.
        • AI Search preview UI
          • The AI Search preview UI enables search admins to test and preview search queries using settings from a selected search profile.
          • The AI Search preview UI helps search admins review search queries' processing information, including performance data and feedback.
          • Search admins can also debug queries, impersonate search users, and override default query settings for testing purposes in the AI Search preview UI.