--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Advanced AI Search Management Tools release notes # Advanced AI Search Management Tools release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Advanced AI Search Management Tools release notes The Advanced AI Search Management Tools application on the ServiceNow Store provides comprehensive dashboards and management features to monitor, analyze, and optimize AI Search performance across your ServiceNow environment. It supports detailed analytics on search queries, indexed documents, and search profiles, enabling administrators to gain actionable insights into search effectiveness, user behavior, and system health. Show full answer Show less This release notes document tracks the evolution of the application from version 1.0.0 (January 2021) through the latest version 9.0.2 (September 2026), highlighting new features, fixes, and improvements that enhance usability, analytics depth, and integration with the Next Experience platform. ## Key Features * **AI Search Dashboards:** Visualize indexed record counts, search query trends, and configuration settings through multiple dashboards, including the AI Search dashboard and AI Search Profile dashboard focused on specific profiles. * **Search Analytics Enhancements:** Added widgets and metrics such as Average Response Time, Average Click Position, Self-Solved Rate, and support for Genius Results clicks to better quantify search performance and case deflection. * **Queries Page:** Allows detailed review of individual search queries, highlighting top queries, queries without clicks, and those without results to identify knowledge gaps. * **AI Search Preview UI:** Enables testing and debugging of search queries with performance data, user impersonation, and query override capabilities for effective search profile tuning. * **Next Experience Support:** Enhancements to support AI Search applications within the Next Experience environment, including global search and configurable workspaces, alongside theming updates. * **Mobile Platform Search Support:** Added support for mobile search queries in analytics dashboards to provide a unified view across platforms. * **Data Management and Performance Improvements:** Improvements in scheduled jobs, memory usage, execution time, and data cleanup mechanisms keep dashboards performant and data accurate. * **Security and Access Fixes:** Resolved role-based access issues ensuring correct visibility of analytics visualizations and data for authorized users. * **Localization and UI Fixes:** Addressed issues including date picker validation, localization behavior on Japanese instances, and UI consistency. ## Key Outcomes for ServiceNow Customers * Gain precise and targeted insights into AI Search effectiveness by filtering analytics by individual search profiles, improving decision-making and tuning. * Leverage enhanced dashboards and widgets to monitor user interaction with search results and identify areas for knowledge base improvements. * Utilize the AI Search preview UI to test and optimize search configurations before deployment, reducing troubleshooting time and enhancing search relevance. * Experience improved system stability and consistent behavior during upgrades and in multi-language environments. * Benefit from ongoing performance optimizations and data management updates that ensure analytics remain accurate and responsive. * Support for Next Experience and mobile platforms ensures analytics and search management are aligned with evolving user interfaces and access patterns. Version history for the Advanced AI Search Management Tools on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 9.0.2 - September 2026 : * New: Dashboard users and administrators can now filter the "Documents by Search Profile" visualization to query one profile at a time using a drop-down selector. This enables more targeted analytics and reduces reliance on broad queries. * Fixed: The issue causing a large number of messages with invalid tokens in WhereClause during the Australia upgrade has been resolved. System behavior is now consistent and error-free for affected upgrade scenarios. * Removed: Scheduled jobs and legacy dashboard tables used to load AI Search Dashboard data are no longer available. The "Searchable Documents" and "Documents by Search Source" visualizations have been removed from the AI Search Search Profile dashboard. Version 8.0.5 - August 2026 : * Changed: Changed the Load AI Search Dashboard Documents By Month job to run hourly * Fixed: * Resolved an issue that caused the Load AI Search Dashboard Documents by Search Source analytics job to fail when search sources were inactive * Resolved an issue that caused AI Search Profile analytics jobs to fail when search profiles were linked through M2M records to inactive or missing indexed sources * Prevented duplicate rows from appearing in the sn_ais_admin_tools_ai_search_dashboard_documents_by_search_profile table when the first search profile returned no facet buckets * Restored access to the list of recent search queries in Search Analytics for users without the ais_admin role * Reduced memory usage and execution time for the Update Search Analytics Data job * Corrected intermittent warnings (com.glide.script.RhinoEcmaError: missing ; before statement) from SearchAnalyticsPrecalculatedData.populateData processing * Added a mechanism to remove outdated records from the Analytics Dashboard precalculated data table * Added a missing out-of-box index on table td31bc178x for MySQL DBI environments * Corrected an issue in the AI Search Analytics dashboard that caused the Applications selection to revert to the default value on Japanese-language instances Version 8.0.2 - March 2026 : * Fixed: * Resolved issue where users with the roles of analytics_viewer, now_experience_analytics_viewer, report_analytics_viewer were unable to see visualizations * Resolved an issue where errors appeared in the logs when dashboard first opened * Added logic to delete old record for pre-calculated data {#store-rn-ai-search-management__ul_wn5_yww_l3c} Version 8.0.1 - December 2025 : New: Updated and expanded metrics for a unified view of search performance across AI Search, Now Assist, and Virtual Agent. Version 7.0.2 - August 2025 : * New: AI Search Analytics Dashboard: Added support for Mobile Platform search in the search application interactive filter. * Changed: AI Search Analytics Dashboard: Increased the supported time period from 3 months to 6 months in the date range interactive filter. Version 6.0.10 - February 2025 : * Changed: * Fix bug: Filter UI in Analytics dashboard * Fix bug: ACL bypass for security * Fix bug: Display correct trend labels {#store-rn-ai-search-management__ul_jq2_tdh_zdc} {#store-rn-ai-search-management__latest-store-ai-search-management} {#store-rn-ai-search-management__latest-store-ai-search-management} Version 6.0.6 - July 2024 : * Fixed: * AI Search Analytics Dashboard: Genius Results (triggered vs. clicked) shows "no data available" * Search preview not displaying right count on left hand panel * Last 7 days and inputting same dates in custom date range behaves different * No Data /scope access issue in Documents by Search Source widget in Search Profile Analytics Dashboard * Complete migration to Next Experience * ACL Cleanup Version 6.0.3 - January 2024 : Fixed misconfiguration of table/field ACLs with 'com.glide.ais.advanced_management_tools' plugin. Version 6.0.0 - November 2023 : New: Update to Next Experience. Version 5.0.0 - August 2023 : Fixed: Added validation script to the date picker to prevent selection of invalid date range Version 4.0.2 - May 2023 : * New: * Search Analytics Dashboard now supports AI Search applications in Next Experience, including global search and Configurable Workspaces * Support Next Experience Theming * Changed: Modified ranges in Average Response Time Report in Search Analytics Dashboard * Fixed: * Fixed number of issues in Search Analytics Dashboard * Fixed number of issues in Search Index Analytics * Important Note: If you are using Search Analytics in San Diego and wish to see Search Analytics for Genius Results, please continue to use version 3.1.2. Version 4.0.0 - February 2023 : * New: * Search Analytics Dashboard now supports AI Search applications in Next Experience, including global search and Configurable Workspaces * Support Next Experience Theming {#store-rn-ai-search-management__ul_q3m_pyx_hwb} * Changed: Modified ranges in Average Response Time Report in Search Analytics Dashboard * Fixed: * Fixed number of issues in Search Analytics Dashboard * Fixed number of issues in Search Index Analytics {#store-rn-ai-search-management__ul_bf2_ryx_hwb} * Important Note: If you are using Search Analytics in San Diego and wish to see Search Analytics for Genius Results, please continue to use version 3.1.2. {#store-rn-ai-search-management__ul_q4k_pyx_hwb} Version 3.1.2 - June 2022 : * New: * A new widget and visual changes are introduced in the AI Search Analytics Dashboard, including: * Updated visualizations for "Average response time" and "Average click position" * Added "Search Result Clicks" and "Genius Result Clicks" to the "Searches over time" trendline * Added new "Self-Solved Rate" widget to quantify how AI Search improves self-service and case deflection * A new Queries page is introduced in the AI Search Analytics Dashboard. Clicking on the "View all" link in the main page's "Queries" section takes users to the Queries page, where they can review detailed results for individual user search queries. This page helps business users better understand search usage and identify potential knowledge gaps. * Top queries * Queries with no clicks * Queries with no results * Fixed: * Performance changes for AI Search Analytics dashboard * Fixed loading failures for Search Analytics widgets * Queries which result in Genius Results clicks are no longer reported as "searches without clicks" * Other minor UI fixes * (This version of the AI Search Analytics Dashboard does not support accessibility.) Version 3.1.1 - March 2022 : * Fixed: * The AI Search Admin Dashboard now displays total and per-source counts for all indexed records (whether they are searchable or not). * The AI Search Admin Dashboard now displays indexed record counts over time for both internal and external content sources. * Updated performance for AI Search Analytics Dashboard. {#store-rn-ai-search-management__ul_kv2_z4x_rsb} * This version of the AI Search Analytics Dashboard does not support accessibility. {#store-rn-ai-search-management__ul_onv_y4x_rsb} Version 3.1.0 - December 2021 : * New: * A new widget and visual changes are introduced in the AI Search Analytics Dashboard, including: * Updated visualizations for "Average response time" and "Average click position" * Added "Search Result Clicks" and "Genius Result Clicks" to the "Searches over time" trendline * Added new "Self-Solved Rate" widget to quantify how AI Search improves self-service and case deflection {#store-rn-ai-search-management__ul_gl3_xqj_wrb} * A new Queries page is introduced in the AI Search Analytics Dashboard. Clicking on the "View all" link in the main page's "Queries" section takes users to the Queries page, where they can review detailed results for individual user search queries. This page helps business users better understand search usage and identify potential knowledge gaps. * Top queries * Queries with no clicks * Queries with no results {#store-rn-ai-search-management__ul_q55_zqj_wrb} {#store-rn-ai-search-management__ul_fh2_xqj_wrb} * Fixed: * The AI Search Admin Dashboard now displays total and per-source counts for all indexed records (whether they are searchable or not). * The AI Search Admin Dashboard now displays indexed record counts over time for both internal and external content sources. * Updated performance for AI Search Analytics Dashboard. {#store-rn-ai-search-management__ul_j5f_crj_wrb} * This version of the AI Search Analytics Dashboard does not support accessibility. {#store-rn-ai-search-management__ul_r2k_vqj_wrb} Version 1.0.0 - January 2021 : * New: * The two main features this app includes are: * AI Search dashboards * The AI Search dashboard displays AI Search indexed record counts, configuration settings in use, and search query traffic trends. * The AI Search Profile dashboard displays indexed record counts and search query traffic trends for a specific search profile. {#store-rn-ai-search-management__ul_x1q_sb3_h4b} * AI Search preview UI * The AI Search preview UI enables search admins to test and preview search queries using settings from a selected search profile. * The AI Search preview UI helps search admins review search queries' processing information, including performance data and feedback. * Search admins can also debug queries, impersonate search users, and override default query settings for testing purposes in the AI Search preview UI. {#store-rn-ai-search-management__ul_tm1_wb3_h4b} {#store-rn-ai-search-management__ul_hsm_sb3_h4b} {#store-rn-ai-search-management__ul_bqg_rb3_h4b}