--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # ServiceNow Otto for CMDB release notes # ServiceNow Otto for CMDB release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for CMDB Release Notes ServiceNow Otto for CMDB is a powerful application designed to assist CMDB administrators and owners in managing and governing Configuration Management Database (CMDB) data effectively. It leverages AI-driven capabilities and agentic workflows to improve data health, governance, search, and remediation processes, helping customers maintain a reliable CMDB that drives critical business outcomes. Show full answer Show less ## Key Features * **Stale CI Remediation at Scale (v4.5.1):** Automate identification and remediation of stale Configuration Items (CIs) using activity signals and lifecycle actions such as retirement, archival, or deletion. This enhances data accuracy and operational efficiency. * **AI-Powered Dashboards and Advisors:** Includes HAM advisor dashboard summarization and Data Foundations dashboard summarization, providing precise recommendations to improve CMDB readiness and governance. * **Impact Analysis:** Qualitative impact analysis evaluates dependencies and topology semantics of CIs related to change and incident records, helping assess severity and potential impact on connected CIs. * **Enhanced Search Capabilities:** Supports keyword searches, including focused IP address searches, multi-table relationship navigation, and schema understanding through the Data Model Navigator, making it easier for users without deep CMDB knowledge to find insights. * **Agentic Workflows:** Workflows for CMDB governance, CI creation, and search help automate and guide users through complex CMDB tasks, ensuring data completeness, accuracy, and governance compliance. * **Integration and Connectivity:** MCP endpoint exposure in agentic workflows enables integration with agentic tools, improving extensibility and automation capabilities. * **Template Preview for Remediation:** Users can preview remediation templates before applying changes, reducing risk and improving confidence in data management actions. * **Security and Performance Enhancements:** Regular fixes and improvements ensure robustness, reliability, and secure operation of the application. * **Separation of CMDB MCP and Visibility Server:** These components are now available as a separate application, streamlining the Otto for CMDB plugin focus. ## Benefits for ServiceNow Customers * **Improved Data Trust:** Automated governance workflows and stale CI remediation help maintain high-quality and trustworthy CMDB data. * **Operational Efficiency:** AI-powered insights and agentic workflows reduce manual effort in managing complex CMDB data, accelerating tasks such as impact analysis, CI creation, and search. * **Better Decision Making:** Impact analysis and advisor dashboards provide actionable recommendations to optimize CMDB health and support business outcomes like Hardware Asset Management (HAM). * **Ease of Use:** Enhanced search capabilities and schema understanding empower users with varying expertise levels to access and utilize CMDB data effectively. * **Risk Mitigation:** Previewing remediation templates before execution minimizes errors and unintended consequences in data correction activities. Version history for the ServiceNow Otto for CMDB application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 4.5.1 - October 2026 : * New: Stale CI remediation at scale: Use the CMDB success advisor for Data Foundations to find stale CIs in principal classes, then apply the staleness agentic workflow to remediate them. The workflow defines a single staleness threshold, then automatically rediscovers stale CIs using activity signals such as changes and incidents. It flags discovery and Service Graph Connector schedule issues, then recommends life-cycle actions such as retirement, archival, or deletion. Apply actions to a full CI group, a subset, or ignore the recommendation. * Fixed * Performance enhancements for Impact Analysis. * Quality enhancements for CMDB Search. {#store-cmdb-rn-now-assist-cmdb__ul_ib2_nzp_5kc} {#store-cmdb-rn-now-assist-cmdb__ul_hz3_mzp_5kc} Version 4.4.1 - September 2026 : New: Ask questions about CMDB tables and attributes to get a better understanding of the schema. Responses are based on predefined content in the Data Model Navigator app, which contains information about the base-system CMDB schema. Version 4.2.0 - August 2026 : * New: * Added summarization to the CMDB success advisor for HAM dashboard * Added summarization to the CMDB success advisor for Data Foundations dashboard * Fixed: Security fixes Version 4.0.0 - July 2026 : * New: * AI-powered HAM advisor dashboard summarization:Leverage the summary section in HAM advisor dashboard to get precise recommendations and insights on what actions to take to get your CMDB ready to drive HAM business outcomes. * Impact Analysis:Get qualitative impact analysis for change and incident records associated with CIs. This capability looks at the dependencies of a CI, takes the semantics of the topology into account, and provides details on severity of the impact on connected CIs. * Fixed: * The broken "click here" link in the Search CMDB AI Agent panel has been resolved. The link now provides correct results. * Security fixes * Removed: CMDB MCP server is no longer available via this plugin and has been deprecated. All registry records are now marked as inactive. The ServiceNow CMDB MCP and Visibility Server is now available as a separate application. Version 3.8.0 - June 2026 : Fixed: Security fixes Version 3.6.0 - May 2026 : * New: MCP connectivity: The Search CMDB and Create configuration item agentic workflows now expose MCP endpoints, enabling agentic tool integration. * Changed: 3P (third-party) Model support updates. {#store-cmdb-rn-now-assist-cmdb__ul_os5_xzb_cjc} Version 2.5.4 - May 2026 : Fixed: Fixed dependency issue that caused upgrade issues on Yokohama patch 11 (YP11). Version 3.2.1 - April 2026 : * New: The 'Keyword Search' capability now supports focused IP address search of CMDB data. Users can enter IP addresses directly to find all CIs associated with those addresses. * Fixed: Defect fixes related to 3P model (third-party model provider) support. Version 3.0.2 - March 2026 : New: Get detailed information about any CI attribute while creating a CI or while viewing a CI form in the CMDB workspace. ServiceNow product documentation provides the information. Version 2.5.3 - January 2026 : * Fixed: * Performance fixes for 'Search CMDB' * Security fixes Version 2.5.2 - December 2025 : * Changed: * All skills and agentic workflows are now enabled by default when the plugin is installed. * Admins can turn them off using the Now Assist Admin Panel. {#store-cmdb-rn-now-assist-cmdb__ul_bdm_4j4_nhc} * Fixed: * The sn_cmdb_admin role is required to execute the Create configuration item agentic workflow (PRB1961894) * Security fixes {#store-cmdb-rn-now-assist-cmdb__ul_sgj_4j4_nhc} {#store-cmdb-rn-now-assist-cmdb__ul_ysh_nj4_nhc} Version 2.4.1 - October 2025 : * Fixed: * Performance fixes * Bug fixes {#store-cmdb-rn-now-assist-cmdb__latest-store-cmdb-rn-now-assist-cmdb} {#store-cmdb-rn-now-assist-cmdb__latest-store-cmdb-rn-now-assist-cmdb} Version 1.3.0 - October 2025 : Fixed: Security fixes. Version 2.3.0 - September 2025 : Fixed: Security fixes. Version 2.2.1 - August 2025 : * New: * Improvements to the CMDB governance agentic workflow: * To help users understand the value of each step in the process, responses include richer context * Performance improvements {#store-cmdb-rn-now-assist-cmdb__ul_y15_cf5_bgc} * Improvements to Search CMDB agentic workflow: * UX improvements to keyword search: * Users can now select the CI inline when multiple CIs are returned as matches * A summary of the CI now appears in the conversation {#store-cmdb-rn-now-assist-cmdb__ul_aw2_df5_bgc} * Performance improvements {#store-cmdb-rn-now-assist-cmdb__ul_fh1_df5_bgc} * Performance improvements to the CI creator agentic workflow {#store-cmdb-rn-now-assist-cmdb__ul_bkp_cf5_bgc} {#store-cmdb-rn-now-assist-cmdb__ul_vvg_1f5_bgc} Version 2.1.1 - August 2025 : Fixed: Bug fixes. Version 2.1.0 - May 2025 : * New: * Agentic Workflows * Provide advice on CMDB governance: Data admins and owners need help with the overwhelming task of data governance. This workflow supports admins and owners with data health and ongoing governance, as data models and integrations grow. The objective is to ensure that you trust you data for the evolving outcomes you want to achieve. * Search CMDB: Consumers of CMDB find it hard to get insights from CMDB data without having a deep knowledge of the data model. This team of agents tackles different types of CMDB search queries including keyword searches, single table searches with dot walks, and multi-table searches involving relationship navigation. * Create Configuration Item: This workflow can help in scenarios where a CMDB editor has to manually create a CI record correctly with the right set of attributes. The IRE application processes each prospective CI to ensure that the CI record is complete, correct, and is not a duplicate. {#store-cmdb-rn-now-assist-cmdb__ul_opc_qzy_ffc} {#store-cmdb-rn-now-assist-cmdb__ul_nt4_pzy_ffc} Version 2.0.0 - March 2025 : New: An OOB agent built using Agentic AI framework, which given a CI guid looks up a CI and generates the summary for that CI. This agent can now be leveraged in any use cases which involve looking up a CI and getting concise information about that CI. Version 1.1.0 - February 2025 : New: Select Review existing templates and then follow the suggestions to preview the results of applying a remediation template. Now Assist generates a preview of the results of applying a template without actually running the remediation process. You can preview the results for any existing template. When you see the desired result in a preview, you can specify that template and proceed with the deduplication process. Version 1.0.3 - November 2024 : CMDB is ServiceNow's system of record, pivotal to driving a host of business outcomes. CMDB admins and owners ingest and manage the data within the CMDB. Now Assist for Configuration Management Database (CMDB) provides Generative AI powered skills that are built to help CMDB owners and admins do their work more seamlessly.