--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Opportunity Management Application release notes # Opportunity Management Application release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Opportunity Management Application release notes The Opportunity Management Application on the ServiceNow Store enables customers to create, track, and manage sales opportunities throughout the customer journey. It captures essential details such as customer information, requirements, products and services interest, and interactions with the sales team and external stakeholders. Show full answer Show less Regular updates enhance functionality, performance, and security, addressing customer needs for sales pipeline management, revenue allocation, forecasting, and collaborative selling. ## Key Features * **Sales CRM Mobile Experience:** Provides mobile access to opportunity list and record views, line items, pipeline health, task and meeting management, and account views for sales reps on the go (introduced in versions 14.x). * **Opportunity Allocations:** Allows allocation of revenue among multiple contributors, ensuring fair sales credit and improved forecasting (version 10.0.1). * **Guided Selling Framework:** Enforces stage exit governance and manages deal actions within a unified workspace to standardize sales processes (versions 12.x). * **Pipeline Inspection and Metrics:** Enables visual pipeline inspection in Kanban view and provides subscription revenue metrics such as ARR, MRR, ACV, and TCV for better revenue reporting (versions 5.0.0 and 4.0.0). * **Quote and Opportunity Sync:** Keeps opportunity revenue aligned with quote revisions and stages for accurate and up-to-date revenue tracking (version 4.0.0 and ongoing improvements in later versions). * **Opportunity Team Collaboration:** Supports multiple stakeholders and team members with role-based access, integrated Teams chat, and consolidated touchpoints/meetings for improved collaboration (versions 8.0.0 and 3.0.0). * **Product Configurator Support:** Allows customization of bundled and complex products within opportunity line items (version 6.0.0). * **Global Search and UI Enhancements:** Enables searching for opportunity records globally and includes UI refinements for usability and branding updates (versions 13.x). * **Competitive Analysis:** Tracks competitors at product and opportunity level and captures win/loss reasons to analyze market trends (version 9.0.0). * **Pricing and Currency Handling:** Enhancements ensure accurate pricing in opportunity lines with support for multiple currencies and delta pricing on upsells/downsells (versions 8.0.2, 8.0.0, and 2.0.1). ## Fixes and Improvements * Resolved syncing issues between Quote and Opportunity, especially for Net New ACV values. * Fixed UI errors such as property value validation, padding issues, and high response times on key operations. * Corrected data inconsistencies in contract calculations, allocation percentages, and source tag truncation. * Addressed security vulnerabilities to restrict unauthorized access to quote data. * Enhanced performance and stability through internal platform upgrades and resolved plugin dependency errors during installation. * Improved touchpoint data accuracy and consolidated meeting records for better customer engagement visibility. ## Practical Benefits for ServiceNow Customers * Gain a comprehensive and unified view of sales opportunities and customer interactions to drive better decision making. * Improve collaboration across sales teams with role-based access, integrated communication tools, and transparent revenue allocations. * Leverage mobile capabilities to manage opportunities and pipeline health anytime, anywhere. * Ensure accurate and up-to-date revenue tracking aligned with quotes and deal stages for reliable forecasting and reporting. * Utilize guided selling to enforce best practices and streamline deal progression. * Benefit from ongoing fixes and enhancements that improve usability, data accuracy, security, and system stability. Version history for the Opportunity Management Application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 14.1.12 - October 2026 (Australia) : * Fixed: * Fixed Net New ACV not syncing correctly from Quote to Opportunity * Meeting occurrences now correctly populate the associated record and table * Corrected touchpoint state data for Opportunity summarization * Fixed source tag information being truncated on the Opportunity summary card * Resolved non-related team members and product offering families appearing on the Manage Allocations page * Fixed a security issue where unauthorized users could access Quote numbers and versions through the Primary Quote reference qualifier {#store-rn-som-opportunity-mgmt-app__ul_sdm_mqt_rkc} Version 14.0.12 - October 2026 (Zurich) : * Fixed: * Fixed Net New ACV not syncing correctly from Quote to Opportunity * Meeting occurrences now correctly populate the associated record and table * Corrected touchpoint state data for Opportunity summarization * Fixed source tag information being truncated on the Opportunity summary card * Resolved non-related team members and product offering families appearing on the Manage Allocations page * Fixed a security issue where unauthorized users could access Quote numbers and versions through the Primary Quote reference qualifier {#store-rn-som-opportunity-mgmt-app__ul_s3w_lqt_rkc} Version 14.1.0 - September 2026 (Australia) : * New: * Sales CRM Mobile experience for Opportunities : includes opportunity list view, record view, opportunity line items, pipeline health, task management, meetings, quick access, and account record view * Opportunity summarization for the mobile experience {#store-rn-som-opportunity-mgmt-app__ul_fpc_nyp_lkc} * Changed: * Allocation number field in Manage Allocations is now read-only to avoid confusion during split creation * Primary quote field is now available as part of the core opportunity data model * Internal platform upgrades to improve performance, stability, and readiness for upcoming features {#store-rn-som-opportunity-mgmt-app__ul_cym_nyp_lkc} * Fixed: * Resolved "One or more property values are invalid" error when loading the Manage Allocations page * Fixed allocation percentage validation incorrectly flagging totals that equal 100% * Fixed issue where Opportunity Allocations (Revenue and Overlay) could not be set on the opportunity * Net New ACV now syncs correctly from Quote to Opportunity * Improved Quote-to-Opportunity sync logic and performance * Resolved high response times on Economic Buyer and Champion save operations * Fixed plugin dependency errors during application installation {#store-rn-som-opportunity-mgmt-app__ul_ny5_nyp_lkc} Version 14.0.0 - September 2026 (Zurich) : * New: * Sales CRM Mobile experience for Opportunities : includes opportunity list view, record view, opportunity line items, pipeline health, task management, meetings, quick access, and account record view * Opportunity summarization for the mobile experience {#store-rn-som-opportunity-mgmt-app__ul_hj3_4yp_lkc} * Changed: * Allocation number field in Manage Allocations is now read-only to avoid confusion during split creation * Primary quote field is now available as part of the core opportunity data model * Internal platform upgrades to improve performance, stability, and readiness for upcoming features {#store-rn-som-opportunity-mgmt-app__ul_kyq_4yp_lkc} * Fixed: * Resolved "One or more property values are invalid" error when loading the Manage Allocations page * Fixed allocation percentage validation incorrectly flagging totals that equal 100% * Fixed issue where Opportunity Allocations (Revenue and Overlay) could not be set on the opportunity * Net New ACV now syncs correctly from Quote to Opportunity * Improved Quote-to-Opportunity sync logic and performance * Resolved high response times on Economic Buyer and Champion save operations * Fixed plugin dependency errors during application installation {#store-rn-som-opportunity-mgmt-app__ul_mhd_pyp_lkc} Version 13.0.1 - August 2026 (Zurich) : * New: * Added support for Opportunity records in global search * UI refinements on the Opportunity page --- padding fixes and rebranding updates * Quote tasks for primary quotes now appear in the To-Do section of the Opportunity Overview page * Added configurable dependency between Won/Lost stage and Won/Lost reason fields, controlled via system properties {#store-rn-som-opportunity-mgmt-app__ul_wwn_jnv_bkc} * Fixed: * Resolved UX defects on the Opportunity Overview page and Guided Selling experience * Fixed semantic search results for Opportunity records * Corrected inconsistencies in Contract End Date and Term (months) calculations within Opportunity Management * Price list on Opportunity now updates correctly when currency is changed * Resolved intermittent "One or more property values are invalid" error in Manage Allocations when saving allocation splits * Addressed performance issues on the Opportunity page {#store-rn-som-opportunity-mgmt-app__ul_a1d_knv_bkc} Version 13.1.0 - August 2026 (Australia) : * New: * Added support for Opportunity records in global search * UI refinements on the Opportunity page --- padding fixes and rebranding updates * Quote tasks for primary quotes now appear in the To-Do section of the Opportunity Overview page * Added configurable dependency between Won/Lost stage and Won/Lost reason fields, controlled via system properties {#store-rn-som-opportunity-mgmt-app__ul_ggp_pg1_bkc} * Fixed: * Resolved UX defects on the Opportunity Overview page and Guided Selling experience * Fixed semantic search results for Opportunity records * Corrected inconsistencies in Contract End Date and Term (months) calculations within Opportunity Management * Price list on Opportunity now updates correctly when currency is changed * Resolved intermittent "One or more property values are invalid" error in Manage Allocations when saving allocation splits * Addressed performance issues on the Opportunity page {#store-rn-som-opportunity-mgmt-app__ul_khz_pg1_bkc} Version 12.1.0 - July 2026 (Australia) : New: Create a guided selling framework to enforce stage exit governance, and manage all deal-related actions from a unified opportunity workspace. Version 12.0.1 - July 2026 (Zurich) : New: Create a guided selling framework to enforce stage exit governance, and manage all deal-related actions from a unified opportunity workspace. Version 11.0.0 - June 2026 (Zurich) : * New: * A new landing page for sales rep that gives a dedicated starting point that surfaces pipeline health, priority deals, and key tasks --- without navigating across multiple CRM modules.C * Create touchpoints and schedule meetings directly from an opportunity record for a consolidated view of all customer interactions. * Changed: This release includes fixes for known issues to improve stability and reliability. No new features or enhancements have been introduced. Version 11.1.0 - June 2026 (Australia) : Changed: This release includes fixes for known issues to improve stability and reliability. No new features or enhancements have been introduced. Version 10.0.7 - May 2026 : Fixed: Minor enhancements and security fixes. Version 10.0.1 - April 2026 : * This release includes: * Allocate opportunity revenue among multiple contributors by utilizing Opportunity Allocations. This method allows for precise attribution of sales contributions, ensures accurate incentive distribution, and enhances forecast reporting for collaborative sales teams. It promotes transparency and fairness in recognizing and compensating all team members. * Record Direct or Indirect deal types on customer entities to align opportunities with defined routes to market. {#store-rn-som-opportunity-mgmt-app__ul_qbx_pps_t3c} {#store-rn-som-opportunity-mgmt-app__ul_irj_pps_t3c} Version 9.0.0 - March 2026 : * This release includes: * Support to effectively capture the primary reasons for winning or losing a given opportunity. * Associate competitors with opportunity products and record contributing factors to report and analyze competitor trends, product‑level competitive pressure, and opportunity outcome patterns. Additionally, track incumbent competitors and any new or emerging entrants in the market. * Gain complete visibility into customer engagement by viewing a complete touchpoint timeline on Opportunity tasks so that teams have context at their fingertips. {#store-rn-som-opportunity-mgmt-app__ol_g3p_mnx_l3c} Version 8.0.2 - January 2026 : Fixed: Resolved currency-related issues in Opportunity Pricing. Previously, the amount fields in opportunities displayed values in the default currency (USD) instead of reflecting the specific opportunity currency and the correct prices were not derived from the price list for the product offerings. Version 8.0.0 - December 2025 : * This release includes: * Opportunity associated contact * Clearly identify multiple stakeholders from the account,ensuring clear identification of all stakeholders and their respective roles. * Opportunity team member * Engage multiple team members with an opportunity to enable a structured collaboration, and grant access based on their roles. * Delta pricing for opportunity * Enhancements for enabling calculation of delta amount on opportunity and its lines, during contract line upsells and downsells. {#store-rn-som-opportunity-mgmt-app__ul_qnf_jzt_khc} {#store-rn-som-opportunity-mgmt-app__ul_chd_3zt_khc} Version 6.1.0 - August 2025 : New changes in this release: Performance improvements along with minor product improvements and security fixes. Version 6.0.1 - July 2025 : As part of this release, we have provided support for new workspace bundle list page. Version 6.0.0 - May 2025 : * New changes in this release: * Support product configurator on Opportunity: * This feature enables customers to customize bundled products and products with complex characteristics in the product catalogue. {#store-rn-som-opportunity-mgmt-app__ul_jtp_cld_1fc} * Post-upgrade task: Run scheduled job 'Revise existing opportunities on upgrade' to update existing opportunity lines that were created prior to the upgrade, to follow a parent-child hierarchy relationship. * Support Sales forecasting on Opportunity * This feature enables Sales team to forecast on Opportunities and gain sales insights on conversion trends. {#store-rn-som-opportunity-mgmt-app__ul_tf5_cld_1fc} {#store-rn-som-opportunity-mgmt-app__ul_sn2_dld_1fc} {#store-rn-som-opportunity-mgmt-app__ul_pxk_bld_1fc} {#store-rn-som-opportunity-mgmt-app__latest-store-rn-som-opportunity-mgmt-app} {#store-rn-som-opportunity-mgmt-app__latest-store-rn-som-opportunity-mgmt-app} Version 5.0.0 - February 2025 : New Feature: Support pipeline inspection in the Opportunity Kanban View This feature enables customers to view the auto-calculated opportunity amount rollup for each opportunity stage in the Kanban View. Version 4.0.0 - November 2024 : * New: * Along with the existing features on opportunity, we have included the following features this time: * Subscription revenue metrics: Enable sales agents and managers to access and view key calculated metrics such as ARR, MRR, ACV, TCV, Amount, and Weighted Amount. These metrics support more effective pipeline inspection, enhance revenue reporting, and provide a clearer understanding of recurring revenue dynamics. * Sync quote to opportunity: Enable sales agents or managers to keep the opportunity revenue up-to-date with the quote through its various stages and revisions for accurate revenue reporting at any point in time. * Location-based opportunity: Enable sales agents to filter the product catalog based on customer's service location \& capture opportunities and opportunity line items across their different service locations. {#store-rn-som-opportunity-mgmt-app__ul_hgc_fld_ddc} {#store-rn-som-opportunity-mgmt-app__ul_eyx_2ld_ddc} Version 3.0.0 - August 2024 : * Changed: * Along with the existing features on Opportunity, we have included the following features this time: * Multi-select opportunity lines and create quotes for them: Allowing sales agents or managers to create multiple quotes for specific line items through the 'Create New Quote' UI action available in the line items related list. * Sidebar chat integration with Teams on Opportunity: Facilitating collaboration among sales agents and subject matter experts within the context of an opportunity by integrating the Sidebar with Teams platform capability in Opportunity Management * Sidebar chat integration with Teams on Opportunity will require minimum platform version as Xanadu {#store-rn-som-opportunity-mgmt-app__ul_efq_mr4_ccc} {#store-rn-som-opportunity-mgmt-app__ul_qdw_nr4_ccc} {#store-rn-som-opportunity-mgmt-app__ul_dkk_nr4_ccc} {#store-rn-som-opportunity-mgmt-app__ul_wpb_mr4_ccc} Version 2.0.1 - May 2024 : Changed: Included pricing-related fields within Opportunity Header and Line items. Facilitated pricing requests from Opportunity to the pricing engine for retrieving prices of offerings listed in the price lists. Version 1.0.0 - February 2024 : Opportunity Management enables customers to create and track opportunities across the lifecycle of the customer journey. On an opportunity you can capture customer related details, customer requirements, products and services the customer is interested in, and interactions within the sales team or with external stakeholders.