--- sourceDocument: Brazil Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Use the My To-dos page # Use the My To-dos page {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Use the My To-dos page The My To-dos page in the Employee Center and Employee Center Pro helps ServiceNow customers efficiently manage and prioritize all assigned tasks in one centralized location. It provides a clear view of open, completed, and approval-related to-dos, enabling employees and managers to stay organized and responsive to their workload. Show full answer Show less ## Key Features * **My Tasks Tab:** Displays all tasks assigned to the user, showing task counts with a maximum display of "9+" for more than 10 tasks. * **Open and Completed Tabs:** * **Open:** Lists incomplete to-dos with labels for required tasks and visual alerts for tasks due soon (within 2 days) or overdue, using exclamation icons. * **Completed:** Shows finished tasks sorted by most recent, with a green check mark and completion timestamps. * **Content Requests:** Appears under My Tasks when assigned as an approver for new content, allowing preview, approval, or rejection during the "In Review" state. * **My Requests Tab:** Lists all user-submitted requests with filters for open or closed status and sorts by most recent. * **To-do Summary Area:** Displays detailed information and actionable buttons for selected tasks and related activities, including attachment management with preview, rename, download, and delete options. * **Approvals and Rejections:** Managers and approvers receive approval tasks through My Tasks or My Approvals. Approval thresholds (e.g., items over $1000) are configurable via Workflow Editor. Specific HR cases and services may also require approvals. * **Granular Delegation:** Enables task delegation to other employees for defined date ranges, supporting flexible approval workflows. * **Approval Workflow Enhancements:** Includes templates, contextual information, and quick actions (Approve, Reject, Delegate) to streamline decision-making. Rejections typically require comments, with access controls available to manage commenting permissions. ## Practical Benefits for ServiceNow Customers * Provides a unified interface to track and manage all assigned tasks and approvals, reducing task oversight. * Helps prioritize critical and overdue tasks with clear visual indicators. * Simplifies content approval processes directly from the task list. * Supports delegation of approvals, enhancing team flexibility and continuity. * Improves efficiency with actionable task details, attachment handling, and integration with approval workflows. ## Related Resources ServiceNow customers can leverage additional capabilities such as managing approvals via Microsoft Teams, Outlook, and Zoom integrations, using task filters, and accessing employee profile and organizational charts within the Employee Center for a comprehensive task and approval management experience. Use the To-dos page to review all tasks that are assigned to you and prioritize them. My Tasks : The My Tasks tab on the Employee Center and Employee Center Pro helps you organize your assigned tasks and allows your employees to view all assigned work in one place. The My Tasks tab appears at the top right with the task count. When the tasks are more than 10, tasks count displays 9+. : Open: After selecting My Tasks, the left side of the form shows the Open and Completed tabs. Lists all to-dos that have not been completed. * Required tasks have a Required label and appear in the Open column with the number of days the task is due or past due. * When the due date is less than two (2) days or less from the current date, an exclamation point icon (![To-dos attention icon]()) appears to the left of the due date. * When the due date is overdue, an exclamation point icon appears to the left of the Overdue text. {#ec-to-dos-use__ul_mf5_fgl_lpb} : Completed: Lists all tasks that have been completed. The most current completed tasks appear at the top of the list and sorted by time-stamp. : The status for each open and closed to-do are: * Approved * Completed * Closed * Canceled * Skipped Note: The completed status also has a green check mark icon next to it and with information on when the to-do was completed. {#ec-to-dos-use__ul_nnt_fyf_xrb} Content Request : A Content Request appears under My Tasks, if you have been assigned as an approver for new content. For more information about content requests, see [Requesting content](https://www.servicenow.com/docs/~jXlGFh7ogP_k46aqDNnhw#ec-content-gov-request "Content Governance provides multiple ways for employees to request content to be created for employee communications and for your company's content team to clarify the request and assign the request to team members."). : A content request approval appears under My tasks under the Open column when the content request item is moved to the In Review state. : After selecting the content request, the content can be previewed, approved, or rejected. My Requests : The My Requests tab on the Employee Center and Employee Center Pro shows all the requests you have made. There are filters to show open or closed requests. Your requests display with the most current request at the top. : To-do Summary Area: To the right of the Open and Completed columns is the To-do Summary Area. When you highlight a to-do, details appear in this area. The To-do Summary Area has two columns: * Details: Provides information, buttons, and fields about the task so you can complete it. * Activity: Provides information, buttons, and fields about the activity so you can complete it. You can also access activities from the Lifecycle Event Ticket page. Note: Previously, this tab was the History pop-over. {#ec-to-dos-use__ul_bl1_hbr_lpb} : Attachments appear at the top of the form. : Hover over an attachment to see a list of actions you can take: * ![Rename attachment icon]()Rename the attachment * ![Download attachment icon]()Download the attachment * ![Delete attachment icon]()Delete the attachment {#ec-to-dos-use__ul_ucx_4hs_qpb} : You can also preview image attachments. Note: Not all attachments can be viewed. Approvals and rejections : Managers or designated approvers can receive approval tasks under My Tasks in the menu bar in the Employee Center or from My Approvals under Self-Service for * Requests (REQ): If there are items (RITMs) under a Request (REQ), the items may require additional approvals. * Requests for items (RITM): The default threshold is $1000 and defined in the Service Catalog Request (sc_request) and found in the Workflow Editor. Any item requested that is $1000 or more requires an approval. Note: For more information, see [Workflow editor](https://www.servicenow.com/docs/access?context=workflow-editor&version=brazil&pubname=brazil-build-workflows&ft:locale=en-US). * HR cases: Some HR cases through their related HR service are configured to require an approval. Note: For more information, see [Configure a service activity for an HR service](https://www.servicenow.com/docs/LaV89RcYZNqR~cxnOrn4MQ "If the fulfillment type of an HR service is set to Service Activity, configure one or more service activities. Service activities can be approvals, tasks, or child HR services.").For example, the base system provides the Tuition Reimbursement Request and Request Corporate Credit Card HR services and they require an approval. * Granular Delegation: Granular delegation allows employees to delegate their tasks, like approvals, to other employees for specific date and time ranges based on delegation rules. Note: For more information, see [Granular Delegation](https://www.servicenow.com/docs/XfSfpEM_6_saKbnzWDDV_w "Granular delegation allows employees to delegate their tasks to other employees for specific date and time ranges based on delegation rules."). {#ec-to-dos-use__ul_iql_m12_gfc} Note: By default, approvals do not require a comment. Rejections by default require a comment. Customers can add an access control rule (ACL) that prevents a user from writing a comment for rejections. For more information, see [Configure ServiceNow access control](https://www.servicenow.com/docs/access?context=t_ConfigureAccessControl&version=brazil&pubname=brazil-platform-security&ft:locale=en-US). : As an approver, use the templates with common info, primary info, tabs, and action groups to make informed decisions. * View the right information based on the approval type. * Understand the request tables for better approval experience. * Configure and display relevant and sufficient info and widget details. * Task configuration provides the following in-context information by default. * Delegate the approval or perform quick actions such as Approve or Reject. {#ec-to-dos-use__ul_slq_xr2_c5b} : Understand the approval information available out-of-the-box: * Requested for * Created by * Opened by * Delegate this task * Requested items * Attachments * Activity * Action group to approve or reject {#ec-to-dos-use__ul_b5y_njd_c5b} : Alternatively, you can customize additional fields to streamline the approval workflow further. **Related concepts** * [Use the Employee Center topic pages](https://www.servicenow.com/docs/Fo0k6dHXLWKxrJjtQxtw5w "The Employee Center topic pages contain the breadcrumbs widget, topic header widget, sub-topic widget, and the topic content widget.") * [Topic managers and contributors for topic page management](https://www.servicenow.com/docs/IOo1P4QPM1ElY9ARj1dKqw "While topic managers control the topic level decisions, the contributors manage the connected content, quick links, adding applications, and featured content on the topic page.") * [Use approval experience](https://www.servicenow.com/docs/NpXk_nAcDTd4lzwhV~1qcg "Use the My tasks section to track and fulfill the requests from the portal and Now Mobile.") * [Task filters on My tasks](https://www.servicenow.com/docs/cTMSz6q2EwVc~skSh3xLQQ "Use the enhanced filters experience to manage and prioritize the tasks. Using the filters, employees and managers can have better visibility into the time-sensitive and business-critical tasks.") * [View the Recommended for you content](https://www.servicenow.com/docs/LqomCkrGJLFPQVbXkCAllA "Access all the content recommended for you from from a central location in one-click.") * [View employee profile](https://www.servicenow.com/docs/RsjAGsz4Upx3g8L48UA8LQ "View the employee profile with your personal information from the employee portal and Now Mobile.") * [Use Personalized Answers](https://www.servicenow.com/docs/k715XCcitOc0gguROLwXZQ "Employees can use the AI-search enabled feature to seek information about their leave balance and more on the Employee Center search page.") * [Employee Profile org chart widget](https://www.servicenow.com/docs/5elPNtV24qnaup4M44xTXQ "Use the Employee Profile org chart widget to easily browse, search, and navigate through the organization chart.") * [RTL support for Employee Center](https://www.servicenow.com/docs/RTACeSJeXmz_pjsEJcXONA "As an employee, you can change the display of the user interface from right-to-left.") * [Access applications from App Launcher](https://www.servicenow.com/docs/KX2JP2XoHkad3vXEDDsQhQ "Access all your applications from a central location in one-click.") * [Use Guided Self-Service](https://www.servicenow.com/docs/7JVC5~BNlriq5SaU4fAXrQ "Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​") **Related tasks** * [Manage approvals from Microsoft Teams](https://www.servicenow.com/docs/aFMsmfToZagHYdKrI3yKOg "Manage Concur expense approvals using Virtual Agent actionable notifications in Microsoft Teams to resolve the approval directly in the Virtual Agent conversation without involving a live agent.") * [Manage approvals from a Microsoft Outlook email](https://www.servicenow.com/docs/ERPXdDLW~eUE4sM5Mt7~_w "Approve or reject Concur expense reports from a Microsoft Outlook email message.") * [Use Employee Center from Zoom](https://www.servicenow.com/docs/taoTp74AUfFOMqvPXT4yDg "Access and use the ServiceNow Employee Center capabilities from Zoom client.") * [Manage favorites](https://www.servicenow.com/docs/w6MlKD7DJ1eOdZ01wA0Hfg "Mark the content as your favorites and easily access all your favorites.")