---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Granular Delegation

# Granular Delegation {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Granular Delegation

Granular Delegation in ServiceNow Brazil release enables employees to delegate their tasks to other employees for specific date and time ranges using customizable delegation rules.
It allows delegation of specific records based on table and conditions, such as task priority or record type.
This feature is primarily designed for employee users rather than fulfiller or agent roles, with the latter better served by Advanced Work Assignment.
Show full answer Show less  

## Key Features

* **Selective Task Delegation:** Delegate tasks by specifying tables and filter conditions, such as limiting to approvals or task assignments.
* **Role Definitions:**
  * **Delegate Admin:** Defines tables, delegation rules, and assigns delegates.
  * **Delegator:** Employee who delegates tasks, specifying delegate, time frame, and rules.
  * **Delegate:** Employee receiving delegated tasks and notifications within the delegation period.
* **Integration with HR Service Delivery:** Supports delegation on the HR task table (snhrcoretask) with filtering for delegators and delegates.
* **Access Control Modifications:** ACLs are adapted to evaluate the assigned person on HR tasks, requiring similar adjustments for other domains using Granular Delegation.
* **Delegation Types:**
  * **Rule-based:** Automatically reassigns tasks based on predefined rules set by a delegation admin.
  * **Ad-hoc:** Delegators can manually delegate tasks via the My Delegates widget in the Employee Center.

## Practical Application for ServiceNow Customers

ServiceNow customers can use Granular Delegation to precisely control task delegation, improving workflow continuity during employee absences or workload sharing. By defining delegation rules and filters, organizations ensure only relevant tasks and approvals are delegated, maintaining security and operational efficiency. Integration with HR Service Delivery and customization of ACLs ensure delegation respects access controls and organizational policies.

## Next Steps

* Configure delegation rule tables and create delegation rules to automate task reassignment.
* Set up delegators and delegates according to your organizational needs.
* Modify ACLs in non-HR domains to support delegated task access.
* Leverage the My Delegates widget for ad-hoc delegation by employees.
* Access ServiceNow resources such as Employee Service Management documentation, ServiceNow University training, and Customer Success Center for implementation guidance and best practices.  
Granular delegation allows employees to delegate their tasks to other employees for
specific date and time ranges based on delegation rules.

Granular delegation provides the ability to delegate specific records by table and condition.
It also allows admins to delegate approvals and/or task assignments for task tables they
administer.

A task is delegated when it matches the delegation rules specified for a delegation. For example, William can assign Jane as a delegate for approvals or tasks when the priority is set to High.  
Service delegation options are available, like limiting a delegation to specific record types. For example:

* Limiting records that match a filter condition.
* Limiting records to only approvals.
* Limiting records to only task assignments.

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Note:  
Granular Delegation is intended for employee users, not fulfiller or agent users, such as in ITSM. Depending on your use cases, fulfiller and agent delegation is better managed via [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US).

## Terms {#granular-delegation__section_bj1_lfk_x4b}

The following terms are applicable:

* Delegate Admin: An employee that defines the tables used for delegation rules, defines delegation rules, and can assign delegates for employees.
* Delegator: An employee who delegates their tasks to another employee through a delegation record, specifying the delegate user, time frame, and delegation rules.
* Delegate: An employee who is delegated tasks that are assigned to another employee. The delegate also receives tasks assigned from the delegator. The delegate also receives notifications of these assignments and the time frame the delegation covers.
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## Granular Delegation with HR Service Delivery {#granular-delegation__section_qgw_mgx_z4b}

Granular Delegation with the HR Service Delivery base system supports the HR
task (sn_hr_core_task) table. Along with filter conditions, you can filter delegations for
delegators and delegates.

For more information on how user criteria filters delegations for delegators and delegates,
see [Create delegation rules](https://www.servicenow.com/docs/vmFmJuV7GPidaN90bU_YNw "Specify which records are available for service delegation. Specify records by table name, by a condition, and by whether they are an approval or an assignment.").  
For information on HR criteria and user criteria, see:

* [HR criteria](https://www.servicenow.com/docs/2pWjHev9OxJ1pAV8nxWQ1g#hr-criteria "HR criteria defines the audience for HR content, services, or cases. You can make information available to or create an HR case for specific groups, individuals, or to all employees using HR criteria.")
* [User criteria for Service
  Portal](https://www.servicenow.com/docs/access?context=user-criteria&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)

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Access control rules (ACLs)
:   Access control rules (ACLs) in HR Service Delivery were modified to
    look for the Assigned to person on an HR task. Other domains that want to use Granular
    Delegation must modify their ACLs to use this feature. For more information about
    ACLs, see [Access control list
    rules](https://www.servicenow.com/docs/access?context=access-control-rules&version=brazil&pubname=brazil-platform-security&ft:locale=en-US).

Rule-based and ad-hoc delegations
:
    * Rule-based: The delegation_admin configures delegation rules, which automatically reassign tasks to specific employees.
    * Ad-hoc: An employee who is defined as a delegator can delegate their tasks from the My Delegates widget in the Employee Center.

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    Note:  
    The delegation_admin must define a delegation rule table, delegation rules, and delegates. For more information on defining a delegation rule table see [Add delegation rule tables](https://www.servicenow.com/docs/4NCw2lOt3ZTpWE4ruotlwQ "To create delegation rules, you must add a task table to the Delegation Rule Tables."). For more information on defining a delegation rule, see [Create delegation rules](https://www.servicenow.com/docs/vmFmJuV7GPidaN90bU_YNw "Specify which records are available for service delegation. Specify records by table name, by a condition, and by whether they are an approval or an assignment."). For more information on defining delegators and delegates, see [Create a delegate](https://www.servicenow.com/docs/085ZP07OH73zNJ1v~57TVg "Delegation admins (delegation_admin) can delegate tasks from one employee to another using Granular Delegate.").

## Additional resources {#granular-delegation__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the .
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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