---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integration for Employee Experience

# Setup for integrating self-configured apps with Microsoft Teams for Employee Experience {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up self-configured apps to integrate with IT, HR, and Universal Request through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.
* **[Create Microsoft Azure application and authenticate users to access Employee Center in Microsoft Teams](https://www.servicenow.com/docs/qnvtkwKeKQLClDF~LdDilg)**   
  Create a Microsoft Azure application in the Microsoft Azure portal to enable agents to start and import the chat conversations, and assign permissions to users to view the Employee Center dashboard in the Microsoft Teams application.
* **[Create and download the manifest file for self-configured apps](https://www.servicenow.com/docs/knZXpxIwG1v2rpuMAuN~Lw#download-manifest-file-st)**   
  Create and download the ServiceNow for Microsoft Teams manifest file from your instance to enable Microsoft Teams to use the ServiceNow for Teams app.
* **[Upload manifest file in Microsoft Teams](https://www.servicenow.com/docs/X~AsAznutIE8mErN_FBYuw)**   
  Upload the manifest file in Microsoft Teams to integrate Microsoft Teams with your ServiceNow instance.
* **[Update the app ID in the ServiceNow instance](https://www.servicenow.com/docs/n6Et7FYVHYmDeG7tG19ZFQ)**   
  Update the ServiceNow for Teams app ID from the Microsoft Teams admin center in your ServiceNow instance.
* **[Disable the Now Virtual Agent](https://www.servicenow.com/docs/D2iAftOIN7fHl~fzn9QEHQ)**   
  Disable the Now Virtual Agent app to avoid duplicate notifications from Microsoft Teams when you install and integrate ServiceNow for Microsoft Teams with your ServiceNow instance.
* **[Translate the Microsoft Teams manifest file](https://www.servicenow.com/docs/IxM9pMpG0ee2ZORMuwTyhA)**   
  ServiceNow for Microsoft Teams supports localization to multiple languages, using UTF-8 for international characters.
* **[Working on campaigns in Microsoft Teams](https://www.servicenow.com/docs/IbvuO7E_Hspqk8F~if8UDg)**   
  Campaigns in Microsoft Teams enable you to set up and package your content into a campaign to deliver the right message to the required audience at the right time.
* **[Register and configure the Request-based chat application on the Microsoft Azure portal](https://www.servicenow.com/docs/ckPqV0GPnLhuGLt01bW6zg)**   
  Create a Microsoft Azure application in Microsoft Azure portal to enable agents to import the conversations from Microsoft Teams to ServiceNow.
* **[Request-based chat access for a guest user](https://www.servicenow.com/docs/F_J5RTjc2JjhD90tsb4ATg)**   
  Request-based self-configured app chat access enables a guest user to start and import chats in a single ServiceNow® for Microsoft Teams instance.
* **[User Presence Indicator](https://www.servicenow.com/docs/1m7GNimMktqDz2tVkbCJOg)**   
  User presence indicator helps the agents to know the status of the users in Microsoft Teams before the agent can initiate a chat using Microsoft Teams.