--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Analyzing Now Assist usage # Analyzing Now Assist usage {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Analyzing Now Assist usage The Now Assist analytics and monitoring tools available on the AI Admin Hub Overview page enable ServiceNow customers to track and measure the usage and performance of their Now Assist skills over time. These tools provide visual summaries, skill usage metrics, and highlight any issues requiring attention, helping administrators effectively manage and optimize their Now Assist implementation. Show full answer Show less ## Key Features * **Now Assist Summary Section:** Displays graphical information on the status of skills and plugins. * **Plugin Status:** Pie chart showing the number of installed versus available but uninstalled plugins, with a convenient "Review now" link to manage plugins. * **Skills Status:** Donut chart representing skills based on their configuration state---active, inactive, draft, or not configured. * **Skills Usage Section:** Provides detailed metrics on installed active skills, including number of actions, average unique users per day, and actions over time. * Includes controls to filter by skill(s) and adjust the date range for analytics. * Data is collected daily using Performance Analytics and Reporting (PAR) for accurate visualization. * Info icons explain the meaning of each metric, and options allow refreshing and configuring the displayed charts. * **Now Assist Journey Checklist:** A step-by-step guide accessible via the Overview page to help administrators understand and follow the recommended workflow for implementing Now Assist. * **Additional Resources and Needs Attention Sections:** Provide easy access to helpful documentation, FAQs, and a categorized list of items requiring administrator action. ## Key Outcomes By leveraging the AI Admin Hub Overview page and its analytics tools, ServiceNow customers can: * Monitor the health and status of Now Assist plugins and skills efficiently through intuitive graphical summaries. * Track skill usage trends and user engagement with configurable metrics to inform optimization decisions. * Identify and address issues promptly via the Needs Attention section to maintain smooth operation. * Follow a clear implementation path with the journey checklist to ensure proper deployment and use of Now Assist capabilities. * Access relevant documentation and FAQs from within the same interface, simplifying ongoing administration. Use the Now Assist analytics and monitoring tools in the Overview page to review the summaries, skill usage information, and issues that need your attention. ## AI Admin Hub Overview page After you activate and begin using the skills, you can measure their usage over time with graphs that display important metrics. The console Overview page contains the information about skill performance, including the task completion over time, and a summary of which skills are active or available. The following example shows the AI Admin Hub Overview page. Figure 1. Performance and analytics on the AI Admin Hub Overview page ## Now Assist Summary section {#now-assist-analytics-and-monitoring__section_hgm_lpv_xyb} The Now Assist Summary section displays information about the status of your skills and plugins in a graphical format. Plugin status : Displays a pie chart that shows the number of plugins that are installed and the number of uninstalled plugins that are available. Select the Review now link to review and install additional plugins. Skills status : Displays a donut chart that shows your skills according to the state of their configuration: active, inactive, draft, or not configured. The following diagram shows the plugin status that displays as a pie chart, and the Skills status that displays as a donut chart. ## Skills usage section {#now-assist-analytics-and-monitoring__section_yg2_crv_xyb} The Skills usage section displays the metrics on your installed active skills. Select the info icon ![]() to see the information about what each card's metrics represents, or select the option icon to refresh the card. Use the configuration controls to configure the charts. All skills : View all skills, or select one or more skills individually to change the view. Date range : Change the date range for the analytics. The following diagram shows the skills usage graphs and controls, which include the number of actions, average unique users per day, and the number of actions over time. Data is collected once a day and uses Performance Analytics and Reporting (PAR) for data collection and visualization. For more detailed information about performance, see [Now Assist Analytics](https://www.servicenow.com/docs/vSWI0Z0zHk9AFsM5vVlPyg "Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities.") and Figure 2. Skills usage graphs and controls ## Now Assist journey checklist The Now Assist journey checklist provides you with a guide of the Now Assist workflow. If you are confused as to what your next step should be when implementing Now Assist on your instance, access the checklist at any time by selecting View checklist. ## Additional resources on the Overview page {#now-assist-analytics-and-monitoring__section_zmr_z3v_xyb} The Helpful resources and FAQs sections provide links to documentation and answer common questions. The Needs Attention section displays a count of items that need your attention. Below the count are categorized links to those items.