---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Skills

# Generative AI skills {#ariaid-title1}

* Release version: Australia
* 
* Updated August 2, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read

ServiceNow AI Platform products contain generative AI skills that are tailored to meet the needs of users in different workflows.
By default, all skills exist in the global domain. When you use AI in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the
summarization skill, AI only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data resides
only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see [Domain separation in the AI Admin Hub console](https://www.servicenow.com/docs/8BdBNWcDRxnhjsDJ6J5x9w "Domain separation is supported for the AI Admin Hub console. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data."). (Note that global domain is not the same as global scope. For more information, see [Exploring Next Experience pickers](https://www.servicenow.com/docs/access?context=next-experience-pickers&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).)  
Important:  
Some generative AI skills, AI agents, and agentic workflows are turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/RC6x9bpmgBkefh6mbxWQxg "Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform.").  
Note:  
Some workflow skills support ServiceNow Otto functionality. Deactivating these skills can negatively affect some features. {#now-assist-skills__table_yz3_mqd_dbc__entry__3}

| Workflow | Product | Available skills |
|-|-|-|
| Technology | [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | * [Acceptance criteria generation](https://www.servicenow.com/docs/access?context=generate-acceptance-criteria-for-stories-in-cwm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Docs summarization](https://www.servicenow.com/docs/access?context=summarize-doc-now-assist-cwm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Doc generation](https://www.servicenow.com/docs/access?context=generate-summarize-and-refine-content-of-docs-with-now-assist&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Task generation](https://www.servicenow.com/docs/access?context=generate-tasks-cwm-docs-now-assist&version=australia&pubname=australia-it-business-management&ft:locale=en-US) {#now-assist-skills__ul_jr1_jwk_4hc} |
| Technology | [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | * [Configuration item (CI) summarization](https://www.servicenow.com/docs/access?context=na-cmdb-agent-ci-summarizer&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Manage duplicate CIs](https://www.servicenow.com/docs/access?context=now-assist-cmdb-mng-dupe-cis-skill&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Service Graph Connector diagnosis](https://www.servicenow.com/docs/access?context=now-assist-sgc-diagnose&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) {#now-assist-skills__ul_rjk_133_vcc} |
| Technology | [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | * [ADR DOC summarization and actions](https://www.servicenow.com/docs/access?context=summarize-docs-genai-skill-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Business application insights](https://www.servicenow.com/docs/access?context=generate-insights-into-ba&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Diagram change analysis](https://www.servicenow.com/docs/access?context=compare-modeling-diagrams&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Refine text](https://www.servicenow.com/docs/access?context=elaborate-or-shorten-content-form-fields&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Register a business application](https://www.servicenow.com/docs/access?context=register-business-application-using-conversational-experience&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Register a digital integration](https://www.servicenow.com/docs/access?context=register-digital-integration-using-conv-exp&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) {#now-assist-skills__ul_yrp_mmx_2hc} |
| Technology | [ServiceNow Otto for Operational Sustainability](https://www.servicenow.com/docs/access?context=now-assist-for-esg&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) | [Extract data from utility invoices](https://www.servicenow.com/docs/access?context=extract-data-from-utility-invoices&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) |
| Technology | [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | * [Generate hardware asset insights](https://www.servicenow.com/docs/access?context=generate-asset-analysis-now-assist-ham&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) {#now-assist-skills__ul_wh1_fl2_f3c} |
| Technology | [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | * [Common control objective creation](https://www.servicenow.com/docs/access?context=take-actions-on-the-recommendations-for-similar-control-objectives&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Control objective impact analyzer](https://www.servicenow.com/docs/access?context=identify-control-objectives-impacted-by-citation-updates&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Generate recommendation for similar control objective](https://www.servicenow.com/docs/access?context=generate-recommendation-for-a-new-control-objective&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Issue summarization](https://www.servicenow.com/docs/access?context=summarize-an-issue&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Recommendations for regulatory alert impacted areas](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Recommendation of similar control objectives](https://www.servicenow.com/docs/access?context=generate-recommendation-for-a-new-control-objective&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert summarization](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted citations](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted control objectives](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted controls](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted policies](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Risk assessment summarization](https://www.servicenow.com/docs/access?context=generate-risk-assessment-summary-genai&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Risk event summarization](https://www.servicenow.com/docs/access?context=generate-risk-event-summary-in-the-risk-workspace&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) [Risk event summarization in the classic UI](https://www.servicenow.com/docs/access?context=generate-a-risk-event-summary&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) {#now-assist-skills__ul_krs_kkr_cfc} |
| Technology | [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | * [Alert analysis](https://www.servicenow.com/docs/access?context=alert-summarization-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Alert investigation](https://www.servicenow.com/docs/access?context=nai-analyze-past-incidents&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Analyze service health](https://www.servicenow.com/docs/access?context=analyze-service-health-in-service-observability&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Analyze service observability dashboard](https://www.servicenow.com/docs/access?context=analyze-a-dashboard-in-service-observability&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [LEAP installer](https://www.servicenow.com/docs/access?context=aiops-leap&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * Service Mapping Candidate * Service mapping candidates Impact {#now-assist-skills__ul_w12_4fw_gdc} |
| Technology | [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | * [Change request risk explanation](https://www.servicenow.com/docs/access?context=change-risk-exp-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Change request summarization](https://www.servicenow.com/docs/access?context=summarize-change-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Chat reply recommendation](https://www.servicenow.com/docs/access?context=now-assist-itsm-chat-recommendation&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Chat summarization](https://www.servicenow.com/docs/access?context=generate-chat-summary-interaction-now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Email recommendation](https://www.servicenow.com/docs/access?context=now-assist-itsm-email-recommendation&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Generate change risk assessments answers and reasoning](https://www.servicenow.com/docs/access?context=generate-change-risk-assessment-answers-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Incident assist](https://www.servicenow.com/docs/access?context=now-assist-itsm-incident-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Incident sentiment analysis](https://www.servicenow.com/docs/access?context=sentiment-analysis-now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Incident summarization](https://www.servicenow.com/docs/access?context=summarize-incident-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Investigate boot time issues](https://www.servicenow.com/docs/access?context=investigate-and-resolve-boot-time-issues&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Investigate Zoom call quality issues](https://www.servicenow.com/docs/access?context=investigate-and-resolve-zoom-call-issues&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [KB generation](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-SOW-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Release notes generation](https://www.servicenow.com/docs/access?context=now-assist-itsm-dpr-generate-release-notes&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Request activity response generation](https://www.servicenow.com/docs/access?context=cust-now-assist-request-summarization-skill&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Requested item activity response generation](https://www.servicenow.com/docs/access?context=cust-now-assist-request-summarization-skill&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=resolve-incident-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Sidebar discussion summarization](https://www.servicenow.com/docs/access?context=now-assist-itsm-sidebar-discussion&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Suggested steps generation](https://www.servicenow.com/docs/access?context=resolution-steps-generation-now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) {#now-assist-skills__ul_cww_g3y_tbc} |
| Technology | [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | [Search for a related record](https://www.servicenow.com/docs/access?context=search-related-records-ot-cmdb-tables-now-assist-otm&version=australia&pubname=australia-operational-technology&ft:locale=en-US) |
| Technology | [ServiceNow Otto for Operational Technology (OT) Service Management](https://www.servicenow.com/docs/access?context=now-assist-for-operational-technology-service-management&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | * [OT incident summarization](https://www.servicenow.com/docs/access?context=summarize-ot-incident-now-assist&version=australia&pubname=australia-operational-technology&ft:locale=en-US) * [OT resolution notes generation](https://www.servicenow.com/docs/access?context=generate-resolution-notes-ot-incident&version=australia&pubname=australia-operational-technology&ft:locale=en-US) {#now-assist-skills__ul_b5h_lf1_b3c} |
| Technology | [ServiceNow Otto for Privacy Management](https://www.servicenow.com/docs/access?context=now-assist-for-privacy-management&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | * [Control objective impact analyzer](https://www.servicenow.com/docs/access?context=identify-control-objectives-impacted-by-citation-updates&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Common control objective creation](https://www.servicenow.com/docs/access?context=privacy-take-actions-on-the-recommendations-for-similar-control-objectives&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Recommendation of similar control objectives](https://www.servicenow.com/docs/access?context=privacy-generate-recommendation-for-a-new-control-objective&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Risk assessment summary](https://www.servicenow.com/docs/access?context=privacy-generate-risk-assessment-summary&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) {#now-assist-skills__ul_bwg_bzk_4hc} |
| Technology | [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | * [Correlation insights generation](https://www.servicenow.com/docs/access?context=generating-insights-for-now-assist-for-security&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Generate content for shift handover](https://www.servicenow.com/docs/access?context=add-incidents-shifthandover-ai-agent&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Post-incident analysis](https://www.servicenow.com/docs/access?context=generate-pia-report-now-assist-security-incident&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=generate-closure-notes-si-now-assist-sec-incident&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Security incident quality assessment](https://www.servicenow.com/docs/access?context=na-sir-quality-assessment&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Security incident recommended actions](https://www.servicenow.com/docs/access?context=generate-recommended-actions-now-assist-for-security&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Security incident summarization](https://www.servicenow.com/docs/access?context=summarize-security-incident-now-assist-sec-incident&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Security operations metrics analysis](https://www.servicenow.com/docs/access?context=now-assist-sir-soc-efficiency-usecase&version=australia&pubname=australia-security-management&ft:locale=en-US) {#now-assist-skills__ul_kdl_bbh_ccc} |
| Technology | [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | * [Extract entitlements from contract](https://www.servicenow.com/docs/access?context=extract-entitlements-from-contracts-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Error log summarization](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Error resolution recommendation](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Publisher compliance summarization](https://www.servicenow.com/docs/access?context=summarize-publisher-compliance-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Product compliance summarization](https://www.servicenow.com/docs/access?context=summarize-product-compliance-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Recommended actions](https://www.servicenow.com/docs/access?context=recommended-actions-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [SaaS user resolution](https://www.servicenow.com/docs/access?context=automate-userresolution-saas-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Contract entitlement data extraction](https://www.servicenow.com/docs/access?context=extract-entitlements-from-contracts-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Product match reviewer](https://www.servicenow.com/docs/access?context=resolve-entitlement-import-error&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Software normalization](https://www.servicenow.com/docs/access?context=resolve-entitlement-import-error&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) {#now-assist-skills__ul_jmp_s1y_2hc} |
| Technology | [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | * [Create a demand](https://www.servicenow.com/docs/access?context=demand-creation-using-now-assist&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [EAP doc summarization](https://www.servicenow.com/docs/access?context=summarize-and-refine-docs-content-in-eap&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Identify similar records](https://www.servicenow.com/docs/access?context=identify-similar-demand-records&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Multi feedback summarization](https://www.servicenow.com/docs/access?context=feedback-summary-sentiment-topics-pf&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Planning item doc summarization](https://www.servicenow.com/docs/access?context=summarize-docs-genai-skill-pf&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Project doc summarization](https://www.servicenow.com/docs/access?context=summarize-docs-genai-skill-pw&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Project insights generation](https://www.servicenow.com/docs/access?context=email-project-summary-pw&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Refine records](https://www.servicenow.com/docs/access?context=refine-text-with-write-planning-item-skill&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Story generation](https://www.servicenow.com/docs/access?context=generate-stories-from-epics-now-assist-eap&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Target generation](https://www.servicenow.com/docs/access?context=generate-targets-for-goal&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Write planning item](https://www.servicenow.com/docs/access?context=refine-text-with-write-planning-item-skill&version=australia&pubname=australia-it-business-management&ft:locale=en-US) {#now-assist-skills__ul_cp5_w1h_ccc} |
| Technology | [GRC: Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/access?context=third-party-risk-mgt-landing-page&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | [TPRM issue summarization](https://www.servicenow.com/docs/access?context=create-a-summary-of-issue&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) |
| Technology | [Vulnerability Response](https://www.servicenow.com/docs/access?context=vuln-landing-page&version=australia&pubname=australia-security-management&ft:locale=en-US) | * [Approval recommendation](https://www.servicenow.com/docs/access?context=sem-approval-recommendation-skill&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Now Assist recommendation](https://www.servicenow.com/docs/access?context=sem-approval-recommendation-skill&version=australia&pubname=australia-security-management&ft:locale=en-US) * [SEM insights](https://www.servicenow.com/docs/access?context=sem-insights-skill&version=australia&pubname=australia-security-management&ft:locale=en-US) * [SPC setup connector](https://www.servicenow.com/docs/access?context=using-now-assist-api-connector&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Suggest vulnerability solutions](https://www.servicenow.com/docs/access?context=solutions-now-assist-vulnerability-response&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Vulnerable item deduplication](https://www.servicenow.com/docs/access?context=dedupe-host-vi-now-assist-vulnerability-response&version=australia&pubname=australia-security-management&ft:locale=en-US) {#now-assist-skills__ul_m5v_m32_hhc} |
| Customer | [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | * [Activity response generation](https://www.servicenow.com/docs/access?context=generate-a-recommendation-to-respond-to-an-activity&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Automated quality assurance](https://www.servicenow.com/docs/access?context=quality-assurance-management&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Case summarization](https://www.servicenow.com/docs/access?context=now-assist-csm-summarize-case&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Chat recommendation](https://www.servicenow.com/docs/access?context=generate-chat-reply-recommendations&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Chat summarization](https://www.servicenow.com/docs/access?context=now-assist-csm-summarize-chat&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Customer summarization](https://www.servicenow.com/docs/access?context=configure-customer-summarization-in-now-assist-for-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Email recommendation](https://www.servicenow.com/docs/access?context=generate-email-reply-recommendations&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [KB generation](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-csm-workspace&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=now-assist-csm-generate-resolution&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Sentiment analysis case](https://www.servicenow.com/docs/access?context=analyze-sentiments-in-now-assist-for-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Sentiment analysis dashboard](https://www.servicenow.com/docs/access?context=use-sentiment-analysis-dashboard&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Sentiment analysis for email interactions](https://www.servicenow.com/docs/access?context=sentiment-analysis-interaction&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Sidebar summarization](https://www.servicenow.com/docs/access?context=summarize-sidebar-conversations&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Special handling notes summarization](https://www.servicenow.com/docs/access?context=configure-special-handling-notes-summarization-in-now-assist-for-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Suggested steps generation](https://www.servicenow.com/docs/access?context=suggested-steps-generation-in-now-assist-for-customer-service-management-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Trending topics dashboard](https://www.servicenow.com/docs/access?context=view-trending-topics-dashboard&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) {#now-assist-skills__ul_osp_thy_tbc} |
| Customer | [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=australia&pubname=australia-field-service-management&ft:locale=en-US) | * [KB generation](https://www.servicenow.com/docs/access?context=na-fsm-generate-kb-article&version=australia&pubname=australia-field-service-management&ft:locale=en-US) * [Sidebar summarization](https://www.servicenow.com/docs/access?context=na-fsm-summarize-sidebar-platform&version=australia&pubname=australia-field-service-management&ft:locale=en-US) * [Work order task summarization](https://www.servicenow.com/docs/access?context=generate-wot-summ-fsm&version=australia&pubname=australia-field-service-management&ft:locale=en-US) {#now-assist-skills__ul_l53_yhy_tbc} |
| Customer | [Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=fso-overview&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) | * [Case summarization](https://www.servicenow.com/docs/access?context=summarize-case-using-now-assist-fso&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) * [Disputes intake via Virtual Agent](https://www.servicenow.com/docs/access?context=submit-dispute-case-disputes-intake-via-virtual-agent&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) {#now-assist-skills__ul_m1s_5hy_tbc} |
| Customer |   | [Order summarization](https://www.servicenow.com/docs/access?context=now-assist-order-mgmt-summarize-order&version=australia&pubname=australia-order-management&ft:locale=en-US) |
| Customer |   | * [Government case summarization](https://www.servicenow.com/docs/access?context=now-assist-psds-summarize-case&version=australia&pubname=australia-government-industry&ft:locale=en-US) * [Chat summarization](https://www.servicenow.com/docs/access?context=now-assist-psds-summarize-chat&version=australia&pubname=australia-government-industry&ft:locale=en-US) {#now-assist-skills__ul_yf1_d33_vcc} |
| Customer | [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) | * [Account onboarding case summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-onboard-case&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Customer play summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-success-play&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Customer service summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-knowledge-graph&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Engagement summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-engagement&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Internal play summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-plays&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [KB generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-knowledge-article&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-resolution&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Risk signal and issues summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-risk-signals-issues&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Service problem case summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-case&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Success initiative summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-success-init&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Test summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-test&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Touchpoint summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-touchpoint&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Transform mapping assist](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-transform-maps&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) {#now-assist-skills__ul_jr1_cll_12c} |
| Employee | [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Requested item summarization for approvals](https://www.servicenow.com/docs/access?context=explore-now-assist-for-emp-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Request summarization for approvals](https://www.servicenow.com/docs/access?context=explore-now-assist-for-emp-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Case summarization for approvals](https://www.servicenow.com/docs/access?context=explore-now-assist-for-emp-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#now-assist-skills__ul_tfp_xqh_g3c} |
| Employee | [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | [Incident summarization](https://www.servicenow.com/docs/access?context=now-assist-hs-summarize-safety-incident&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) |
| Employee | [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Case summarization](https://www.servicenow.com/docs/access?context=now-assist-hrsd-summarize-case&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Chat reply recommendation](https://www.servicenow.com/docs/access?context=chat-recommendations-nahr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Chat summarization](https://www.servicenow.com/docs/access?context=now-assist-hrsd-chat&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Email recommendation](https://www.servicenow.com/docs/access?context=email-recommendation-nahr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [KB generation](https://www.servicenow.com/docs/access?context=gen-kb-now-assisthr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Employee information summarization](https://www.servicenow.com/docs/access?context=employee-summary-lh&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=now-assist-hrsd-res-note&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Sentiment analysis for HR case](https://www.servicenow.com/docs/access?context=analyze-sentiments-now-assist&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Sentiment analysis for HR task](https://www.servicenow.com/docs/access?context=tcase-now-assist-hr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Sidebar discussion summarization](https://www.servicenow.com/docs/access?context=sidebar-discussion-nahr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#now-assist-skills__ul_ok1_lrd_dbc} |
| Employee | [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Get category of the legal request](https://www.servicenow.com/docs/access?context=trans-legal-request-agent&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Legal matter summarization](https://www.servicenow.com/docs/access?context=now-assist-lsd-summarize-case&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Legal request summarization](https://www.servicenow.com/docs/access?context=now-assist-lsd-summarize-case&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Triage legal request AI Search](https://www.servicenow.com/docs/access?context=trans-legal-request-agent&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Triage legal request capability](https://www.servicenow.com/docs/access?context=trans-legal-request-agent&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#now-assist-skills__ul_jnd_tgw_gdc} |
| Employee | [ServiceNow Otto for Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Contract analysis](https://www.servicenow.com/docs/access?context=cncore-NA-review-land&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Contract metadata extraction](https://www.servicenow.com/docs/access?context=cncore-metadata-extract-land&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Contract obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Contracts query classifier](https://www.servicenow.com/docs/access?context=cncore-conf-converse-skill&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Conversational contract search and insights](https://www.servicenow.com/docs/access?context=cncore-conf-converse-skill&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#now-assist-skills__ul_uml_y2z_ycc} |
| Employee | [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Reserve Space Virtual Agent topic](https://www.servicenow.com/docs/access?context=wsd-reserve-a-space-now-assist-va&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Workplace case summarization](https://www.servicenow.com/docs/access?context=summarize-workplace-case&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#now-assist-skills__ul_iq2_25c_m3c} |
| Creator | Creator | * [App generation](https://www.servicenow.com/docs/access?context=sns-app-gen-using-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Build Agent](https://www.servicenow.com/docs/access?context=build-agent&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Catalog item generation](https://www.servicenow.com/docs/access?context=create-catalog-item-using-now-assist&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [App summary generation](https://www.servicenow.com/docs/access?context=summarize-an-app-in-servicenow-studio&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Summarize a client script using ServiceNow Otto](https://www.servicenow.com/docs/access?context=client-script-summarization-generation&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Code Assist autocomplete](https://www.servicenow.com/docs/access?context=generate-code-with-autocomplete&version=australia&pubname=australia-api-reference&ft:locale=en-US) * [Code Assist edit](https://www.servicenow.com/docs/access?context=edit-code-now-assist&version=australia&pubname=australia-api-reference&ft:locale=en-US) * [Code assist summarization](https://www.servicenow.com/docs/access?context=explain-and-summarize-code-with-quick-actions&version=australia&pubname=australia-api-reference&ft:locale=en-US) * [Code Assist generation](https://www.servicenow.com/docs/access?context=generate-scripts-from-text&version=australia&pubname=australia-api-reference&ft:locale=en-US) * [Event handler generation](https://www.servicenow.com/docs/access?context=configure-an-event-handler-with-now-assist&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Create an AI-generated experience](https://www.servicenow.com/docs/access?context=generate-ui&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Flow generation](https://www.servicenow.com/docs/access?context=flow-generation-landing&version=australia&pubname=australia-build-workflows&ft:locale=en-US) * [Flow generation with images](https://www.servicenow.com/docs/access?context=flow-generation-with-images-landing&version=australia&pubname=australia-build-workflows&ft:locale=en-US) * [Flow recommendations](https://www.servicenow.com/docs/access?context=flow-recommendations-landing&version=australia&pubname=australia-build-workflows&ft:locale=en-US) * [Flow summarization](https://www.servicenow.com/docs/access?context=flow-summarization-landing&version=australia&pubname=australia-build-workflows&ft:locale=en-US) * Mobile card generation * [Playbook generation](https://www.servicenow.com/docs/access?context=generate-a-playbook-outline&version=australia&pubname=australia-build-workflows&ft:locale=en-US) * [Playbook generation from KB](https://www.servicenow.com/docs/access?context=generate-playbook-summary&version=australia&pubname=australia-build-workflows&ft:locale=en-US) * [Playbook generation with images](https://www.servicenow.com/docs/access?context=generate-a-playbook-outline&version=australia&pubname=australia-build-workflows&ft:locale=en-US) * [Playbook recommendations](https://www.servicenow.com/docs/access?context=generate-playbook-recommendations&version=australia&pubname=australia-build-workflows&ft:locale=en-US) * [Playbook summarization](https://www.servicenow.com/docs/access?context=playbook-summarization&version=australia&pubname=australia-build-workflows&ft:locale=en-US) * [Process inefficiency highlights](https://www.servicenow.com/docs/access?context=generate-highlights&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * [Robotic Process Automation (RPA) bot generation skill](https://www.servicenow.com/docs/access?context=rpa-bot-generation&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Spoke generation](https://www.servicenow.com/docs/access?context=create-spk-now-spk-gen&version=australia&pubname=australia-build-workflows&ft:locale=en-US) * [Test generation](https://www.servicenow.com/docs/access?context=tg-implement&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Work notes analysis](https://www.servicenow.com/docs/access?context=run-worknotes-analysis&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) {#now-assist-skills__ul_lsx_lrd_dbc} |
| Platform | [Now Assist Platform](https://www.servicenow.com/docs/fTKUE2jXFOp1NBRiZWT7NQ "ServiceNow ServiceNow Otto uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences.") | * [Article optimization](https://www.servicenow.com/docs/fou8doLsa~c2EiUYYdwqXA "Article optimization skill in ServiceNow AI Platform provides recommendations for improving the quality and health of knowledge articles, providing actionable feedback to authors and managers. The recommendations for knowledge articles is set to available after you activate the Article Optimization skills in AI Admin Hub.") * [Complete record generation](https://www.servicenow.com/docs/p7tXd5m0zbv5VR06AUARQw "Use ServiceNowAI Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.") * [Conversational Help](https://www.servicenow.com/docs/8jtxrZXR3KEROoAatlJeMw "This skill uses Generative AI application capabilities to provide answers to the questions on the ServiceNow Otto panel.") * [Document summarization](https://www.servicenow.com/docs/access?context=generate-document-summary-now-assist&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Dynamic Guidance](https://www.servicenow.com/docs/access?context=dynamic-guidance&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) * [Extract information from documents](https://www.servicenow.com/docs/sBm5cu6ZL~NKjuw3eLMF5g "The extract information from documents skill allows you to use ServiceNow Otto predictions to extract information from document and image files.") * [GAF skills](https://www.servicenow.com/docs/K0vZk9dWX8UvkkvEPKgykg "Set up Group Action Framework (GAF) to improve the response quality, recall speed, and consistency of AI agents.") * [Identify duplicate articles](https://www.servicenow.com/docs/access?context=Now-Assist-identify-and-review-duplicate-articles&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Knowledge content recommendation](https://www.servicenow.com/docs/iQ~3GvNETOqqq8dW1C9nrg "Knowledge generative AI skills on the ServiceNow AI Platform provides recommendations for editing a knowledge article. Once activated, this skill is available on the ServiceNow Otto context menu.") * [Multimodal chat](https://www.servicenow.com/docs/AxuVWAdCTXjdGLQrV~sAfQ "Document Intelligence helps you to quickly and accurately classify and extract information from documents using artificial intelligence (AI).") * [Navigation](https://www.servicenow.com/docs/FBuWM5dxx_EN9K00apni8Q "Use the navigation skill in to take you where you want to go on the ServiceNow AI Platform.") * [New column data generation](https://www.servicenow.com/docs/p7tXd5m0zbv5VR06AUARQw "Use ServiceNowAI Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.") * [Potential knowledge gaps](https://www.servicenow.com/docs/jSPVaP7z8fBuu8GUoWfUnw "The Potential Knowledge Gap helps in finding missing or incomplete knowledge coverage by analyzing service interactions. Gap recommendations is set to available after you activate the Knowledge Gaps skills in AI Admin Hub.") * [Requester approval checklist](https://www.servicenow.com/docs/yVYFrLLGMz6DuwE~50CIlg "The Requester Approval Checklist skill in the ServiceNow AI Platform generates a structured checklist by mapping real-time request data against your organization’s knowledge articles.") * [ServiceNow Lens](https://www.servicenow.com/docs/cLEDdGgksaXaG3ykDr7X6A "With ServiceNow AI Lens, which is a ServiceNow AI application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows.") * [Smart documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [TextToResult](https://www.servicenow.com/docs/p9laDGoP006vQJxrhhjEjg "The Knowledge Graph application, uses the structured and unstructured data from ServiceNow records, knowledge bases, and external sources to enhance the performance of ServiceNow Otto for Virtual Agent, AI agents, and generative AI skills.") * [Voice Assist for Docs](https://www.servicenow.com/docs/access?context=configure-skill-voice-assist&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) |
| Data and Analytics | [Now Assist skills for Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | [AI Data Explorer skills](https://www.servicenow.com/docs/access?context=activate-aide-explorer&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * [Analytics exploration](https://www.servicenow.com/docs/access?context=launch-ai-data-explorer&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * [Exploration summarization](https://www.servicenow.com/docs/access?context=summarize-exploration&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * [Refine text in exploration](https://www.servicenow.com/docs/access?context=write-text-exploration&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) {#now-assist-skills__ul_z5r_m1m_fhc}[Query Generation skills](https://www.servicenow.com/docs/access?context=enable-query-generation&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * Analytics query generation * Analytics insight generation * Analytics follow up generation * Analytics hidden insight generation {#now-assist-skills__ul_ijf_fz5_3hc} Skills installed by default with Platform: * [Dashboard and visualization export](https://www.servicenow.com/docs/access?context=export-db-dv-now-assist-panel&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * [Data visualization generation](https://www.servicenow.com/docs/access?context=use-dv-generation&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) {#now-assist-skills__ul_rqn_rz5_3hc} |
| Finance \& Supply Chain | [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | * [Invoice case summarization](https://www.servicenow.com/docs/access?context=now-assist-summarize-apo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Invoice inquiry solution generator](https://www.servicenow.com/docs/access?context=use-invoice-inquiry-solution-generator-skill&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Purchase order line mapping](https://www.servicenow.com/docs/access?context=use-purchase-order-line-mapping&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Purchase order summarization](https://www.servicenow.com/docs/access?context=now-assist-fsc-summarize-po&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) {#now-assist-skills__ul_dcg_stj_4hc} |
| Finance \& Supply Chain | [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | * [Email response](https://www.servicenow.com/docs/access?context=generate-email-response-for-supplier-tasks&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Sentiment analysis](https://www.servicenow.com/docs/access?context=slo-analyze-sentiments&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Supplier case summarization](https://www.servicenow.com/docs/access?context=now-assist-slo-summarize-case&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Supplier summarization](https://www.servicenow.com/docs/access?context=cust-na-fsc-supplier-skill&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Supplier performance summarization](https://www.servicenow.com/docs/access?context=summarize-supp-perf&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) {#now-assist-skills__ul_ulg_qbk_4hc} |
| Finance \& Supply Chain | [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | * [Negotiation summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Procurement case summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Purchase requisition summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Sourcing event summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Sourcing request summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) {#now-assist-skills__ul_ts3_w1k_4hc} |
| App Engine | [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&version=australia&pubname=australia-application-development&ft:locale=en-US) | [Custom app record summarization](https://www.servicenow.com/docs/access?context=custom-app-record-summarization-na-for-app-engine&version=australia&pubname=australia-application-development&ft:locale=en-US) |
| Impact | [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&version=australia&pubname=australia-impact&ft:locale=en-US) The Impact workflow contains technical accelerators that can help you get started more quickly with some Now Assist features. | * [Jumpstart Your Now Assist for Creator](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-creator&version=australia&pubname=australia-impact&ft:locale=en-US) * [Jumpstart Your Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=jumpstart-your-now-assist-document-intelligence&version=australia&pubname=australia-impact&ft:locale=en-US) * [Jumpstart Your Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-virtual-agent&version=australia&pubname=australia-impact&ft:locale=en-US) * [Jumpstart Your Now Assist Skill Kit](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-skill-kit&version=australia&pubname=australia-impact&ft:locale=en-US) {#now-assist-skills__ul_q3x_55s_fhc} |
| Vault | [ServiceNow Otto for Vault](https://www.servicenow.com/docs/access?context=now-assist-vault-landing&version=australia&pubname=australia-platform-security&ft:locale=en-US) | * [Check role access](https://www.servicenow.com/docs/access?context=check-role-access-now-assist-vault&version=australia&pubname=australia-platform-security&ft:locale=en-US) * [Generate custom data pattern](https://www.servicenow.com/docs/access?context=generate-custom-data-pattern-now-assist-vault&version=australia&pubname=australia-platform-security&ft:locale=en-US) * [Schedule Data Discovery job](https://www.servicenow.com/docs/access?context=schedule-data-discovery-job-now-assist-vault&version=australia&pubname=australia-platform-security&ft:locale=en-US) {#now-assist-skills__ul_ing_xx3_nhc} |
| Other | [ServiceNow Otto for Zero Copy Connector](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) | * [ERP data discovery](https://www.servicenow.com/docs/access?context=now-assist-erp-data-discovery-skill&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [ERP data query](https://www.servicenow.com/docs/access?context=now-assist-erp-data-query&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) {#now-assist-skills__ul_zg1_wjs_fhc} |
[Table 1. Available skills by workflow]

{#now-assist-skills__table_yz3_mqd_dbc}