--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Hardware asset overview # Hardware asset overview {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Hardware Asset Overview The Hardware Asset Overview provides a streamlined and user-friendly interface designed to enhance the Hardware Asset Management experience. It simplifies navigation and reduces complexity, allowing users to effectively manage and act on hardware asset discrepancies. Show full answer Show less ## Key Features * **Discrepancy Management:** Identify missing information such as PO numbers, model numbers, and manufacturers. * **Dashboard Navigation:** Access specific dashboards for Model normalization, Asset requests, Transfer orders, and more. * **360 Asset View:** Offers insights into asset counts by model category and lifecycle state, as well as asset values. * **Performance Overview:** Displays asset lifecycle phases, discovered versus undiscovered assets, and refresh eligibility. * **Custom Filtering:** Utilize Location, Stockroom, and Model category lists for tailored results. * **Lazy Loading Reports:** Load charts and widgets on demand to improve page load times, with an option to enable this feature through system settings. ## Key Outcomes By utilizing the Hardware Asset Overview, ServiceNow customers can expect improved efficiency in asset management, enhanced visibility into asset statuses, and quicker access to critical data for decision-making. The overall performance insights and ability to manage discrepancies will lead to more effective asset tracking and management. Additionally, enabling lazy loading of reports will enhance user experience by reducing loading times. Enhance your Hardware Asset Management experience by using the modernized and user-friendly Hardware asset overview view. The Hardware asset overview is a simplified and intuitive environment that helps you use the application more effectively by reducing complexity. Use the Hardware asset overview view to: * Act on discrepancies such as when an asset is missing PO number, model number, asset function, or manufacturer. * Navigate to specific dashboards on asset functions such as Model normalization, Asset requests, Transfer orders, Stock orders, Asset reservations, RMA orders, Refresh requests, and Disposal orders. * View the 360 asset view section displaying Asset counts by model category and lifecycle state, and asset value by model category. * View the overall performance section displaying the Model lifecycle overview of all the assets, Discovered and undiscovered asset count, and Assets eligible for refresh by model category. {#hardware-asset-overview__ul_zpp_x2n_nrb} Select any widget or chart to view detailed information and take appropriate actions. You can also use Location, Stockroom, and Model category lists to filter your results.Figure 1. Hardware asset overview {#hardware-asset-overview__table_lwj_zb4_nrb__entry__2} | Widget or chart | Description | |-|-| | Model normalization | Percentage of hardware and consumable models that are normalized. | | Asset requests | Number of requested items where the item's model is hardware, consumable, or bundle. | | Transfer orders | Number of active transfer orders. | | Stock orders | Number of requested hardware inventory stock order items. | | Asset reservations | Number of active loaner asset orders. | | RMA orders | Number of open RMA orders. | | Refresh requests | Number of open hardware assets refresh order requests. | | Disposal orders | Number of open hardware disposal orders. | [Table 1. Quick links] {#hardware-asset-overview__table_lwj_zb4_nrb} {#hardware-asset-overview__table_yvy_bc4_nrb__entry__2} | Widget or chart | Description | |-|-| | Asset count by model category | Number of assets grouped by the model category such as Consumable, Computer, and Mobile Device. | | Asset count by lifecycle state | Number of assets grouped by the lifecycle state such as Retired, In use, and In stock. | | Asset value by model category | Cost of assets grouped by the model category such as Software License, Consumable, and Server. | [Table 2. 360 asset view] {#hardware-asset-overview__table_yvy_bc4_nrb} {#hardware-asset-overview__table_x32_kc4_nrb__entry__2} | Widget or chart | Description | |-|-| | Model lifecycle overview | Overview of model lifecycle grouped by the lifecycle phase such as End of support, End of Life, General Availability, and End of Sale. | | Discovered and undiscovered asset count | Comparison of the number of discovered and undiscovered assets grouped by model category. Undiscovered assets are the assets that are not discovered at all or not discovered within one month. | | Assets eligible for refresh by model category | Number of assets that have already expired or the current day is the expiry date, and are eligible for a refresh. | [Table 3. Overall performance] {#hardware-asset-overview__table_x32_kc4_nrb} ## Load reports on Hardware asset overview {#hardware-asset-overview__section_vjc_kyy_szb} You can load charts or widgets that fetch a huge set of asset records on demand instead of loading them along with the page. This approach enables you to reduce the loading time for the Hardware asset overview page. The system property sn_itam_workspace.asset_overview_enable_lazy_loading provides you with an option to either selectively load reports you want to view or load reports concurrently with the page. By default, this system property is set to False. When this system property is enabled on your ServiceNow instance, you can view reports by using the Load report option. Figure 2. Load reports on Hardware asset overview **Related concepts** * [Analytics and Reporting Solutions for Hardware Asset Management](https://www.servicenow.com/docs/qetoRQvA6ZjLjOuIrZzSsA#hardware-asset-content-pack "This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.")