---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Request

# Request offline mode {#ariaid-title1}

* Release version: Australia
* 
* Updated June 9, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate offline mode for mobile by requesting the activation of the SG Offline support plugin (com.glide.sg.offline).

## Before you begin

Note:  
Offline mode is supported on on-premise instances.

Role required: mobile_admin, admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#sg-request-work-offline__navigate-plugins}
{#sg-request-work-offline__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#sg-request-work-offline__request-plugin}
{#sg-request-work-offline__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#sg-request-work-offline__table_awx_bhf_ygb__entry__2}{#sg-request-work-offline__p_ub1_nfg_h1c}{#sg-request-work-offline__p_vb1_nfg_h1c}{#sg-request-work-offline__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#sg-request-work-offline__p_wb1_nfg_h1c} Note: If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 1. Activate Plugin form]

   {#sg-request-work-offline__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#sg-request-work-offline__p_bc1_nfg_h1c}
   {#sg-request-work-offline__request-form}
{#sg-request-work-offline__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#sg-request-work-offline__submit-request}
{#sg-request-work-offline__submit-request}{#sg-request-work-offline__steps_rfx_bf1_2t}
**Related topics**   

* [List of plugins (Australia)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then