--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Unmigrated content and compatibility mode migrations # Unmigrated content and compatibility mode migrations {#ariaid-title1} * Release version: Australia * * Updated July 1, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Unmigrated content and compatibility mode migrations Most dashboard content is migrated to the new Platform Analytics experience in ServiceNow. However, certain visualizations, filters, and configurations cannot be migrated directly. Dashboards containing such unsupported content are migrated in compatibility mode, embedding original content as iframes without altering it. This approach preserves dashboard integrity but may impact performance. Show full answer Show less The Migration Center automatically updates previously incompatible content to compatible forms after system upgrades, simplifying ongoing migration efforts. ## Unmigrated Content and Limitations * **Generic dashboard configuration not migrated:** Widget title alignment. * **Unsupported dashboard content:** Dynamic content blocks and dashboards with unsupported content remain in Core UI versions in the dashboard library. * **Filters not migrated:** Debug filter, filter user preferences from dashboards, cascading filters with Choice to Choice configuration, and filtered list content. * **Visualization configurations not migrated:** * Restriction of dashboard access to specific roles. * Group edit rights (migrated dashboards retain only view rights; manual resharing required). * Header and color settings for visualizations used across multiple dashboards lose configuration in bulk migrations. * Indicator and Breakdown Scorecard elements "Show Distribution" and "Show Bullet chart" are not migrated. * The Calendar year view component is not migrated. ## Compatibility Mode Migrations Dashboards containing any non-Performance Analytics widgets, reports, interactive filters (including custom ones), gauges, gadgets, or custom content blocks are migrated in compatibility mode. This method inserts original dashboard artifacts as iframes, preserving content but potentially impacting dashboard performance. ## Generic Visualization and Scorecard Configurations Migrated in Compatibility Mode * Sorting by dot-walked fields and Performance Analytics breakdown choice field order. * Reporting on variables and questions, list default drilldown view, and pivot scorecard support for element filters. * Support for single score with compare X period back and group by duration fields. * Different follow filters for related indicators and hierarchy breakdown support on filters/data visualizations. * List scorecard configurations such as showing key indicators and filters based on performance metrics (Best/Worst Performing, Improved, Deteriorated). * Scorecard widgets with multiple widget indicators having different time series aggregations. ## Reports and Performance Analytics Widgets Migrated in Compatibility Mode * Reports: Control, Trendbox, Histogram, Funnel, Pyramid. * Performance Analytics widgets: Workbench, Text Analytics, Treemap, Previous period charts, Spider, Funnel, Pyramid, and Relative compare. ## Practical Implications for ServiceNow Customers When planning migration to Platform Analytics experience, customers should be aware of unsupported elements that will be migrated in compatibility mode to maintain dashboard functionality. Compatibility mode preserves original dashboard content but may reduce performance and requires some manual adjustments, such as re-sharing visualizations with groups. Understanding which configurations and visualizations are not migrated enables customers to anticipate necessary post-migration actions and manage dashboard usability effectively. Most dashboard content is migrated to the new Platform Analytics experience. However, some visualizations, aspects of visualizations, filters, and configurations can't be migrated. Dashboards with this content are migrated as embedded content (iframes), also known as compatibility mode. Note: If you have already migrated to Platform Analytics experience, the Migration Center automatically migrates any previously incompatible content that is now compatible when you upgrade releases. ## Not migrated {#data-mig-unmigrated-content__section_pkd_g5b_rzb} The only generic dashboard configuration that is not migrated is widget title alignment. Dashboards that contain unsupported content, including dynamic content blocks aren't migrated. The Core UI versions of these dashboards remain available in the dashboard library. These filters aren't migrated: * Debug filter * Filter user preferences from dashboards * Cascading filters that support the Choice to Choice configuration * Filtered list content. For more information on List filters, see [Create a filter in List](https://www.servicenow.com/docs/access?context=t_CreatingFilters&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). {#data-mig-unmigrated-content__ul_zfy_35b_rzb} Visualization configurations that aren't migrated: * Restriction of dashboard access to specific roles. * Group edit rights.Reports that are shared to groups with edit rights only retain view rights when migrated. Open the migrated visualization in the library and share it with the group again. For more information, see [Share a data visualization in the Visualization Designer](https://www.servicenow.com/docs/K5nL4IKroBvjAVc3o2rpIQ#share-dv-ac "Share a visualization to provide view or edit permissions to users, groups, or roles. A user can access a shared visualization in any workspace on the original instance."). * In the context of bulk migration, visualizations that are used in one or more dashboards lose their header and color configurations. (In Core UI, these are configured at the dashboard level; in Platform Analytics experience, they are configured at the visualization level.) In the context of partial migration, visualizations that are used in a single dashboard are migrated with their header and color configurations. Visualizations that are used in multiple dashboards lose their header and color configurations. {#data-mig-unmigrated-content__ul_ijy_5br_ydc} Indicator and Breakdown Scorecard elements that aren't migrated: * Show Distribution * Show Bullet chart {#data-mig-unmigrated-content__ul_opm_1cc_d1c} The Calendar year view component isn't migrated. ## Compatibility mode migrations {#data-mig-unmigrated-content__section_yft_wdz_pzb} Migration in compatibility mode means that all of the dashboard's original artifacts are inserted into the migrated dashboard in iframes. The original content isn't changed or moved. Dashboards with any content that is not a Performance Analytics widget, report, or interactive filter, including all custom interactive filters, custom content blocks, gauges, and gadgets, are migrated in compatibility mode, as iframes. Note: Dashboards migrated in compatibility mode can experience performance issues. ## Generic configurations {#data-mig-unmigrated-content__section_brb_jwy_pzb} Generic visualization configurations migrated in compatibility mode: * Sort by dot-walked fields * Reporting on variables and questions * List default drilldown view configured in Report Designer * [Breakdown element](https://www.servicenow.com/docs/0BmHD84G7z5nj9ylwlJX_g#gloss-breakdown-element "The values for a breakdown. For example, the Priority breakdown may have the elements Critical, High, and Low.") = empty for breakdowns based on choice field * Sort by Performance Analytics breakdown based on choice field order * Single score with compare X period back * Pivot scorecard support for element filter * Group by based on duration fields * Different follow filters for related indicators on the Indicator scorecard and visualizations * Hierarchy breakdown support on filters/data visualizations {#data-mig-unmigrated-content__ul_f3s_txy_pzb} ## List scorecard configurations {#data-mig-unmigrated-content__id_s5q_sf3_rzb} List scorecard configurations migrated in compatibility mode: * Show Key indicators * Filter based on: Best Performing, Worst Performing, Improved, Deteriorated * Different follow filters on additional indicators {#data-mig-unmigrated-content__ul_ak4_w1z_pzb} ## Other scorecard configurations {#data-mig-unmigrated-content__id_f5d_z32_yhc} Scorecard widgets with multiple widget indicators that have different time series aggregations are migrated in compatibility mode. ## Reports {#data-mig-unmigrated-content__id_ww1_sf3_rzb} Reports migrated in compatibility mode: * Control * Trendbox * Histogram * Funnel * Pyramid {#data-mig-unmigrated-content__ul_pfs_fbz_pzb} ## Performance Analytics widgets {#data-mig-unmigrated-content__id_lkn_rf3_rzb} Performance Analytics widgets migrated in compatibility mode: * Workbench * Text Analytics * Treemap * Previous period charts * Spider * Funnel * Pyramid * Relative compare {#data-mig-unmigrated-content__ul_fkw_nbz_pzb}