---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia Platform Analytics
ft:clusterId :
- par
bundleId :
- par
workflow :
- Platform
---
# Platform Analytics
# Platform Analytics {#ariaid-title1}
* Release version: Australia
*
* Updated March 12, 2026
*
*  2 minutes to read
Summarize
 Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
## Summary of Platform Analytics
Platform Analytics in ServiceNow provides a suite of applications designed to optimize processes and increase productivity by delivering diverse data insights to various users.
These applications include Reporting, Performance Analytics, Usage Insights, Process Mining, and Task Mining.
Data can be presented through the Core UI or the Platform Analytics experience, enabling flexible and powerful analytics capabilities.
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## Key Features
* **Platform Analytics Experience:** Offers advanced data visualization tools, customizable dashboards, KPIs, and natural language query access. Features like KPI Details and KPI Signals help monitor key process indicators and alert users to significant changes.
* **Now Assist in Platform Analytics:** Utilizes AI to provide data insights and visualizations through conversational queries in the ServiceNow Otto panel. The AI Data Explorer supports collaborative data exploration with visualizations, summaries, and conversations.
* **Performance Analytics:** Enables continuous business improvement by planning and implementing KPIs, with advanced configuration options for administrators to tailor data analysis to business needs.
* **Usage Insights:** Provides dashboard-based analytics on user engagement across ServiceNow applications, detailing metrics like user population, retention, and behavior on both mobile and web platforms.
* **Process Mining:** Allows analysis of automated process flows to identify bottlenecks, deviations, and workflow inefficiencies, supported by a glossary of key terms to maximize enterprise performance.
* **Task Mining:** Collects and analyzes workstation activity data to uncover task inefficiencies and help process owners make data-driven decisions.
* **Core UI Reporting and Dashboards:** Facilitates real-time data reporting, trend analysis, and creation of Performance Analytics widgets and dashboards suited to organizational goals. The Analytics Hub enables deep data exploration, benchmarking, and trend analysis.
## Practical Benefits for ServiceNow Customers
* Gain comprehensive insights into business processes and user behavior to drive efficiency and productivity improvements.
* Leverage AI-powered tools for intuitive, conversational data exploration and visualization without requiring deep technical expertise.
* Customize KPIs and dashboards to align analytics with specific business objectives and monitor performance effectively.
* Identify workflow automation opportunities and process bottlenecks to enhance service delivery and reduce costs.
* Access detailed usage metrics to understand and improve user engagement across ServiceNow applications.
Optimize processes and increase productivity with the Platform Analytics applications. These applications include Reporting, Performance Analytics, Usage Insights, and Process Mining. Present data through either the Core UI or the Platform Analytics experience.
## Get started {#c_performanceAnalyticsAndReporting__section_xxs_dj1_pjb}
Select one of these tiles to learn more about these applications, which help provide many different kinds of data to many different kinds of users.
|-|-|-|
| [Platform Analytics experience Explore analytics with data visualization tools, dashboards, and KPIs, all accessible by natural language queries.](https://www.servicenow.com/docs/A0m8f197uRrUYNCoKEyLDg "Distribute and consume Platform Analytics through data visualizations and dashboards with optional filters. Explore KPIs and receive insights into significant events in the data.") | [Now Assist in Platform Analytics Ask questions about data in plain language and receive AI-powered responses, including Platform Analytics data visualizations.](https://www.servicenow.com/docs/a_ctAJUJXXdTZetmjE0GdA "Platform Analytics includes several applications that leverage AI to generate insights into data.") | [Performance Analytics Improve service delivery times and reduce costs using this set of business-analysis tools.](https://www.servicenow.com/docs/ld7N966TtY~zBiF6vrogfg "ServiceNow Performance Analytics is an in-platform process optimization solution that utilizes indicators (KPIs) to answer key business questions. Performance Analytics can help increase quality and reduce the costs of service delivery.") |
| [Usage Insights Get a dashboard view of how your users work with multiple ServiceNow applications, with full visuals of metrics, interactions, and more.](https://www.servicenow.com/docs/w63Bj3r~DI6m7D38_f4tIw "The ServiceNow Usage Insights application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Portal, and Mobile applications. Knowing how your users interact with these applications enables you to improve how you manage your ServiceNow instance.") | [Process Mining Analyze your data in automated process flows with this application and find ways to improve your enterprise's workflow efficiency.](https://www.servicenow.com/docs/KsHXzm0NdYZQNZ6IPCbOsw "Process Mining helps analysts and process owners quickly analyze and optimize their business processes.") | [Task MiningIdentify task inefficiencies in work tasks by collecting and processing workstation data to provide insights into activities and interactions.](https://www.servicenow.com/docs/UaWwpaSu3G2ALnKeFjcESg "Task Mining helps process owners collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.") |
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## Platform Analytics experience {#c_performanceAnalyticsAndReporting__section_gzn_wbb_tvb}
Explore the many options for showing data in [data visualizations](https://www.servicenow.com/docs/31ki8ZWNSu19SjGiYRvjug "Data visualizations use graphics to show table, indicator, and other data. They combine and extend the functions of reports and Performance Analytics widgets from the Core UI, which they replace in Platform Analytics."). Create, modify, and share [dashboards](https://www.servicenow.com/docs/iJMAF9Ux0ZuxdOS4DzdjhQ "Dashboards are canvasses for organizing and sharing data visually. They contain data visualizations, filters, and other visual elements."). [Filter the data](https://www.servicenow.com/docs/fQilLSCCedizcA~lGW_y7w "Filter lists and data visualizations on an inline or technical dashboard. Filter by possible data value or text, by whether the value is true or false, or by date.") that is shown on a dashboard. Receive insights on your dashboards about potentially significant events in the data. Explore indicators of process behavior with [KPI Details](https://www.servicenow.com/docs/kA1aApb4uy2fqoIAesWWUw "KPI Details page enables you to delve into the information inside your Performance Analytics indicators (KPIs)."), and be alerted to significant changes in these indicators through [KPI Signals](https://www.servicenow.com/docs/MAZoVxKL4YPfOXFb3JtXNA "KPI Signals notifies you when the behavior of a process changes significantly. This feature applies standard statistical Process Behavior Charts to Performance Analytics indicators.").
## Now Assist in Platform Analytics {#c_performanceAnalyticsAndReporting__section_adc_21l_dgc}
Leverage AI to generate insights into data. Ask for data visualizations in the ServiceNow Otto panel. Explore data on your own or with a collaborative group in AI Data Explorer, where you can have not only data visualizations but summaries and conversations.
## Performance Analytics indicators {#c_performanceAnalyticsAndReporting__section_mv2_rjy_rvb}
Learn how to help your business constantly improve. Plan and implement key performance indicators using Performance Analytics fundamentals. Go further by configuring advanced features, to work directly with data structures as an administrator.
## Usage Insights {#c_performanceAnalyticsAndReporting__section_ld2_d3b_tvb}
Learn about dashboard-based analytics on the usage of several ServiceNow applications. Administrators can get information on user engagement with both mobile and web applications, including user population, retention, and behavior.
## Process Mining {#c_performanceAnalyticsAndReporting__section_ihr_pmb_tvb}
Discover ways to streamline your business, find bottlenecks and deviations in workflows, filter and compare processes, and more. A comprehensive listing of [Process Mining key terms](https://www.servicenow.com/docs/asU~4IEvT_sy8z_6PlWlJQ "Key terms used in Process Mining.") provides all the notable terminology and their definitions, to assist you in getting the most effective performance from your enterprise.
## Analysis in Task Mining {#c_performanceAnalyticsAndReporting__section_jyz_fqh_mfc}
Learn how Task Mining helps process owners collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.
## Reports and dashboards in the Core UI {#c_performanceAnalyticsAndReporting__section_ibs_xlg_svb}
Give administrators and other stakeholders the ability to work with real-time data reports and analyze trends, using Core UI dashboards. Create and define Performance Analytics widgets, and configure the quick-view dashboards that use those visualizations, to suit your data and your business goals. Use the Analytics Hub to perform in-depth data exploration, examine activity over time, compare scores versus benchmarks, and analyze other various targets and trends as optional add-ons.
## Applications and features {#c_performanceAnalyticsAndReporting__section_vpq_1j1_pjb}
* [Platform Analytics Migration Center](https://www.servicenow.com/docs/3uMFTaVWEr1JLr5MCvPb1g "When you migrate your Core UI data, your existing dashboards, reports, interactive filters, and Performance Analytics widgets are moved to Platform Analytics. When you activate the migration, the result is a single set of visualizations and unified filters for all data sources.")
* [Dashboards in Platform Analytics](https://www.servicenow.com/docs/iJMAF9Ux0ZuxdOS4DzdjhQ "Dashboards are canvasses for organizing and sharing data visually. They contain data visualizations, filters, and other visual elements.")
* [Data visualizations in Platform Analytics](https://www.servicenow.com/docs/31ki8ZWNSu19SjGiYRvjug "Data visualizations use graphics to show table, indicator, and other data. They combine and extend the functions of reports and Performance Analytics widgets from the Core UI, which they replace in Platform Analytics.")
* [Use AI to explore data with AI Data Explorer](https://www.servicenow.com/docs/Wc3fg1uBj26cJy7igpqAXA "AI Data Explorer is your AI-companion for instant insights and deep data explorations. Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis.")
* [Create visualizations conversationally in the Now Assist panel](https://www.servicenow.com/docs/ggcNFcXFBTcTtH3zBRQ4Gg "Generate and export Platform Analytics artifacts from conversational interactions. For example, ask for information about the number of open incidents and get a single-score data visualization. Then export that visualization as a PDF file, all in the ServiceNow Otto panel.")
* [Performance Analytics indicators](https://www.servicenow.com/docs/CiGDvDJ4P1fMevGZzRJZ9w "Indicators (KPIs) define a performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time.")
* [Indicator breakdowns](https://www.servicenow.com/docs/2lu5JoVAwQG6x~66n9Ledg "Breakdowns enable you to group or filter indicator scores by a qualitative attribute such as Priority, Category, or Assignment Group. You can apply a breakdown on the Analytics Hub, in KPI Details, and on dashboards.")
* [Design your Performance Analytics solution with KPI Composer](https://www.servicenow.com/docs/0KCZ5OZJre0hPbYikLjirA "KPI Composer ensures that your performance management strategy aligns with business goals and has support from executive sponsors. Use KPI Composer to bridge the gap between defining your performance measurement strategy and the realization of that strategy from within Performance Analytics. Start with your business goals and plan all your components through indicators up to the final dashboard.")
* [Explore your indicators with KPI Details](https://www.servicenow.com/docs/kA1aApb4uy2fqoIAesWWUw "KPI Details page enables you to delve into the information inside your Performance Analytics indicators (KPIs).")
* [Usage Insights](https://www.servicenow.com/docs/w63Bj3r~DI6m7D38_f4tIw "The ServiceNow Usage Insights application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Portal, and Mobile applications. Knowing how your users interact with these applications enables you to improve how you manage your ServiceNow instance.")
* [Process Mining](https://www.servicenow.com/docs/KsHXzm0NdYZQNZ6IPCbOsw "Process Mining helps analysts and process owners quickly analyze and optimize their business processes.")
* [Task Mining](https://www.servicenow.com/docs/UaWwpaSu3G2ALnKeFjcESg "Task Mining helps process owners collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.")
* [Reporting, dashboards, and Performance Analytics in the Core UI](https://www.servicenow.com/docs/w3YKi_DAn~rq8mcvNJxgJA "Present analytics on Core UI dashboards through reports and Performance Analytics widgets. Explore Performance Analytics indicators on the Analytics Hub.")
* [Identify workflow automation opportunities with Automation Discovery](https://www.servicenow.com/docs/lFoQa6E3TBzsDe8HP49zpg "ServiceNow Automation Discovery helps you identify automation opportunities for your workflows. Use the discovery reports to implement or improve automation solutions like Virtual Agent (VA), and Agent assist.")
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