--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Administer the ServiceNow AI Platform # Administer the ServiceNow AI Platform {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Administer the ServiceNow AI Platform As a platform administrator, you have comprehensive control over the ServiceNow AI Platform, a platform-as-a-service designed to automate enterprise business processes. This guide empowers you to configure, maintain, monitor, and upgrade the AI Platform efficiently to ensure optimal performance and seamless digital transformation. Show full answer Show less ## Getting Started Begin by exploring the ServiceNow AI Platform's core functionalities and administrative tools. Key resources include: * **Admin Center:** Central hub for managing platform capabilities, discovering applications, and accessing intelligent insights. * **ServiceNow Store:** Access to ready-to-use applications and integrations to accelerate digital initiatives. * **Application Manager:** Manage installation, updates, and licensing of applications and plugins. * **ServiceNow Otto for Setup:** Guided setup experience for product installation and configuration. * **Subscription Management:** Centralized view of subscriptions and entitlements for effective license management. ## Configure ServiceNow AI Platform Core Features Manage global platform settings and application-specific behaviors through: * **User Administration:** Configure users, groups, and roles to control access to AI Platform applications and settings. * **AI Platform Tables and Data:** Work with platform records in the classic environment to manage data effectively. * **Instance Clone:** Facilitate copying data and metadata between ServiceNow instances for testing or migration. * **Search Administration:** Configure search engines, including AI Search for enhanced consumer-grade search and legacy Zing text search. Implement Contextual Search to deliver relevant results based on record context. * **Time and Currency Configuration:** Set date/time fields, time zones, and calendars to align with user regions. * **Translation and Localization:** Support global service delivery through language translation and localization. * **Integrations:** Integrate third-party applications to extend platform capabilities. * **Notifications:** Manage system emails and notifications, including inbound email handling. * **Service Level Management (SLM):** Configure and monitor SLAs to track and report service compliance. ## Maintain and Monitor the ServiceNow AI Platform Ensure platform health and performance by using these tools: * **Instance Scan:** Detect health issues and misconfigurations to maintain platform integrity. * **System Events and Scheduled Jobs Dashboard:** Monitor system events and manage job processing effectively. * **Platform Performance:** Utilize performance monitoring and diagnostics to optimize system operation. ## Plan and Manage Your ServiceNow AI Platform Upgrade Use Upgrade Center or the latest Upgrade Console to plan, execute, and monitor platform upgrades. These tools help you manage upgrade progress and review upgrade results comprehensively, ensuring your platform remains current and secure. As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise. ## Get started {#intro-now-platform-landing__section_rrt_43r_r5b} Choose one of these tiles to get started. |-|-| | [Start here to learn about the ServiceNow AI Platform Learn how the ServiceNow AI Platform works.](https://www.servicenow.com/docs/FSXSCsXxtF3OyAXDZ31QSQ "ServiceNow AI Platform is the exclusive ServiceNow platform. It provides a range of options to improve and automate your business processes.") | [Configure ServiceNow AI Platform core featuresConfigure settings that affect global ServiceNow AI Platform behavior and behavior for ServiceNow AI Platform applications.](https://www.servicenow.com/docs/3az8WtwqdUtwvOvLqSV6BA "The ServiceNow AI Platform provides for a multitude of customization options to your applications. Customize your UI, handle user and data administration, and localize your instance for time zones, currencies, and more.") | | [Maintain and monitor the ServiceNow AI Platform Identify health issues and settings that you need to change. Optimize ServiceNow AI Platform performance using performance monitoring and diagnostics.](https://www.servicenow.com/docs/0dHkAczxtmfS2VtBnyGCTA "Keep your instance running smoothly, improve performance, and find issues before they arise, all with this suite of tools.") | [Upgrade to the latest versionPlan and manage your ServiceNow AI Platform upgrades using Upgrade Center. Monitor upgrade progress and view a summary of upgrade results with Upgrade Monitor.](https://www.servicenow.com/docs/uy0e7iX3pTTbQXa07C5mJw "Get the latest in ServiceNow products and services on the ServiceNow AI Platform. The system helps you plan for updates, and monitor and work with your applications before, during, and after upgrading.") | | [Additional Resources![]()Upgrade your platform administrator experience to the next level](yO6HzHTu0ubU3~EGUlFvRg "If you’re looking for ServiceNow AI Platform best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.") | | [ ] {#intro-now-platform-landing__table_oyp_mhr_r5b} ## Start here to learn about the ServiceNow AI Platform {#intro-now-platform-landing__section_rll_zsx_r5b} Learn about the ServiceNow AI Platform and these important applications: Admin Center : A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights. ServiceNow Store : Listings of ready-to-use applications, integrations, and products to help you accelerate your digital transformation. Application Manager : One location to install, update, and manage licensed applications and plugins for your instance. ServiceNow Otto for Setup : A guided experience to install, configure, and deploy certain ServiceNow products. Subscription Management : A centralized management experience to help you understand your subscriptions and entitlements. ## Configure ServiceNow AI Platform core features {#intro-now-platform-landing__section_iml_p3r_r5b} Explore core features that affect global ServiceNow AI Platform behavior as well as behavior in some ServiceNow AI Platform applications. User administration : Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings. ServiceNow AI Platform tables and data : Learn how to work with ServiceNow AI Platform records in the classic environment. Instance Clone : Copy data and metadata from one ServiceNow instance (source instance) to another ServiceNow instance (target instance). Search administration : Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent. Time configuration and currency configuration : Configure date and time fields, time zones for your users, and calendars. Translation and localization : Provide service around the globe with language translation and localization for specified regions. Integrations : Learn about integrating third-party applications into the ServiceNow AI Platform. Notifications : Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email. Service Level Management : Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance. ## Maintain and monitor the ServiceNow AI Platform {#intro-now-platform-landing__section_wyl_p3r_r5b} Instance Scan : Identify ServiceNow AI Platform health issues and incorrectly configured settings. System Events and Scheduled Jobs dashboard : Monitor system events and determine which the system should process them. Platform performance : Ensure system optimization through performance monitoring and diagnostics. ## Plan and manage your ServiceNow AI Platform upgrade {#intro-now-platform-landing__section_vlm_p3r_r5b} Upgrade Center and Upgrade Console : Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center or the latest experience, Upgrade Console.