--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Features of Zing text indexing and search engine # Features of Zing text indexing and search engine {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Enable and configure Zing text indexing and search engine features. {#features-zing__table_l31_lxp_fz__entry__4} | Feature | Description | Top tasks | State | |-|-|-|-| | [Zing indexes words](https://www.servicenow.com/docs/aN2uXgHPznxM1fj_rCPQ0A "Index documents by dividing them into words. Depending on the languages your instance supports, a word may be a single character such as a Chinese or Japanese pictogram or a sequence of characters separated by spaces such as with Latin, Arabic, and Pinyin languages.") | Index documents by dividing them into words. Depending on the languages your instance supports, a word may be a single character such as a Chinese or Japanese pictogram or a sequence of characters separated by spaces such as with Latin, Arabic, and Pinyin languages. | * [Configure a table for indexing and searching](https://www.servicenow.com/docs/tGjLTZp7DjqRoLySY3fkRw#configure-single-table-for-indexing "Enable Zing text indexing for a table to allow users to search its records for string values. Configure the table's text indexing attributes, stop words, and synonym dictionaries to control search behavior.") * [Regenerate a text index for a table](https://www.servicenow.com/docs/M~u7MUy5V2ht2yaD6ybXGA "You can regenerate a table text index when you change table stop words or display values.") * [Configure tables to use the Japanese tokenizer](https://www.servicenow.com/docs/UndgcCRxjvZf3nTBwdZBkg "Improve search results in Japanese language searches by configuring individual tables to use the Japanese tokenizer.") {#features-zing__ul_mch_g3y_4bb} | Active | | [Zing computes document scores using three components](https://www.servicenow.com/docs/dhm7ypGltR3vUO1gMhCKWw "The Zing search engine computes document scores based on the frequency, sequence, and weight of search terms in the document.") | Compute document scores based on the frequency, sequence, and weight of search terms in the document. | * [Score search terms by inverse document frequency (IDF)](https://www.servicenow.com/docs/BuWMjTj9Ef8y7Yuvl~_Ndg "Enable term frequency–inverse document frequency (TF-IDF) to increase the search result scores of search terms that appear more frequently in a document, but less frequently in the whole collection of searchable documents.") * [Set the relative weight of a field](https://www.servicenow.com/docs/gCW3XJe1oRsAvbn5j4Iiww "To improve search results, the Zing search engine assigns to each potential match a numeric score that represents its relevancy to the query.") {#features-zing__ul_dkw_lyp_fz} | Active | | [Global search finds records from multiple tables](https://www.servicenow.com/docs/hvnVT46FS_wTLrR4omCqAw "Search multiple record types from a single search field.") | Search multiple record types from a single search field. | * [Add a search group for Core UI](https://www.servicenow.com/docs/nJDwMp8ILmfNu1E3OGxB4g#t_AddASearchGroup "Add a new text search group to filter global text search results by table in Core UI.") * [Configure a table for indexing and searching](https://www.servicenow.com/docs/tGjLTZp7DjqRoLySY3fkRw#configure-single-table-for-indexing "Enable Zing text indexing for a table to allow users to search its records for string values. Configure the table's text indexing attributes, stop words, and synonym dictionaries to control search behavior.") {#features-zing__ul_d25_ycq_fz} | Active | | [Search results page in Core UI and UI15](https://www.servicenow.com/docs/sbLVzuFQCftUWJ1DoLlz1A#global-text-search-results "Global text search displays a page of results that match your search terms. Search results appear dynamically on this page as Zing generates them.") | Display global text search results for each table as Zing generates them. | * [Add a search group for Core UI](https://www.servicenow.com/docs/nJDwMp8ILmfNu1E3OGxB4g#t_AddASearchGroup "Add a new text search group to filter global text search results by table in Core UI.") * [Revert to the legacy global search UI](https://www.servicenow.com/docs/CHo~xTWw5qIaiw8OhIWy6g#revert-to-legacy-global-search "Disable the dynamic global search UI to preserve customizations you made to the legacy global search UI.") {#features-zing__ul_lnv_vbn_lz} | Active | | [List search finds records from the current table](https://www.servicenow.com/docs/ymHG2g8vongEjfhoA2rT1Q "Search records from a table list view.") | Search records from a table list view. | * [Configure a table for indexing and searching](https://www.servicenow.com/docs/tGjLTZp7DjqRoLySY3fkRw#configure-single-table-for-indexing "Enable Zing text indexing for a table to allow users to search its records for string values. Configure the table's text indexing attributes, stop words, and synonym dictionaries to control search behavior.") * [Regenerate a text index for a table](https://www.servicenow.com/docs/M~u7MUy5V2ht2yaD6ybXGA "You can regenerate a table text index when you change table stop words or display values.") {#features-zing__ul_yjr_kdq_fz} | Active | | [Zing can include attachments in search results](https://www.servicenow.com/docs/nW1bHwLstoHRGcWp9jBmWg "Search content from attachments on indexed tables. Display attachments for search results from the Knowledge [kb_knowledge] table.") | Search content from attachments on indexed tables. Display attachments for search results from the Knowledge \[kb_knowledge\] table. | * [Index attachments on a table](https://www.servicenow.com/docs/6qVPrB4cD4iShQjoT2uUGw "You can enable attachment indexing for a table so text searches can return matches from the record and its file attachments.") * [Configure a table for indexing and searching](https://www.servicenow.com/docs/tGjLTZp7DjqRoLySY3fkRw#configure-single-table-for-indexing "Enable Zing text indexing for a table to allow users to search its records for string values. Configure the table's text indexing attributes, stop words, and synonym dictionaries to control search behavior.") {#features-zing__ul_kr4_qdq_fz} | Active | | [Zing removes stop words from queries](https://www.servicenow.com/docs/vaMGsmg2kl4F8u2suRz6tA "Remove common words from search queries that don't produce meaningful results.") | Remove common words from search queries that don't produce meaningful results. | * [Configure a global stop word](https://www.servicenow.com/docs/4KF6mFdOp5gpbsyiKDZTTA "Configure stop words that shouldn't be indexed by the search.") * [Configure a table-specific stop word](https://www.servicenow.com/docs/c6NwDzO4UVUoKPKd3igTag "You can configure stop words for a specific table.") {#features-zing__ul_i5j_tdq_fz} | Active | | [Zing matches derived words with stemming](https://www.servicenow.com/docs/hPcaUFc17mqtJGZMiwSBpA "Convert any multiple-character search keyword to its stem form to find derived versions of the word.") | Convert any multiple-character search keyword to its stem form to find derived versions of the word. | * [System Localization properties](https://www.servicenow.com/docs/BMJppzQikjX7L5w9DJeqNQ "System Localization properties configure translation, currency, and locale settings on the instance for users from multiple countries.") * [Activate a language](https://www.servicenow.com/docs/Y30JfDvzXwarUH9yXwYnZA "By default, the language supported by the platform is American English. You can activate plugins for other supported languages if you have the admin role.") {#features-zing__ul_kmt_bgn_lz} | Active | | [Zing can expand search results with synonyms](https://www.servicenow.com/docs/oQ3m8LqLHNN1Oavptk6cfA "Expand search results to include additional search terms.") | Expand search results to include additional search terms. ![icon]() Requires configuration before use | * [Enable search synonyms](https://www.servicenow.com/docs/xHk1EXJHE3BJM8kmf_A6ug "Enabling text index synonyms allows Zing to expand text searches with additional search keywords.") * [Create synonym dictionaries](https://www.servicenow.com/docs/MctSfaLXPataEnuUI0P2kg "You can create synonym dictionaries to expand Zing text searches with additional search keywords.") {#features-zing__ul_t42_22q_fz} | Inactive | [ ] {#features-zing__table_l31_lxp_fz}