---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Add a workspace application to the Unified Navigation search context menu

# Add a workspace application to the Unified Navigation search context menu {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Enable users to view results for their Unified Navigation searches in workspace applications as well as in global search.

## Before you begin

You must be using Next Experience UI.

The workspace application that you want to add to the search context menu must be installed. A search application configuration record must exist for the workspace, with AI Search specified as the search engine. If you need to create a new search application configuration record for the workspace, see [Create a search application configuration for AI Search](https://www.servicenow.com/docs/bU~8xikxXqfv71rW_BAdSg "Create a search application configuration to specify AI Search as the search engine for a ServiceNow AI Platform application. Select a search profile for the application to use. Configure the application's settings for refinement and display of search results.").

Role required: admin

## About this task

You can add a workspace application, such as CSM/FSM Configurable Workspace, to the Unified Navigation search context menu. Adding the workspace application to the search context menu enables users to switch between global search results and search results from the specified workspace.

## Procedure

1. Copy the sys_id of the record for the search application configuration for the chosen workspace:
   1. Navigate to AllAI SearchSearch ExperienceSearch Applications.
   2. Open the record for the chosen workspace's search application configuration.  
      As an example, for Agent Workspace, open the Agent Workspace Search Config record.
   3. Select the Additional actions icon ![](), then select Copy sys_id. {#add-app-search-context-polaris-ui__copy_srch_app_cfg_sys_id}
   {#add-app-search-context-polaris-ui__copy_srch_app_cfg_sys_id} {#add-app-search-context-polaris-ui__substeps_tz1_gs3_trb}
2. Define a globalSearchDataConfigId UX page property to map the search application configuration record to the workspace's UX application:
   1. Navigate to the UX Page Property \[sys_ux_page_property\] table's list view by selecting All, entering <kbd class="ph userinput">sys_ux_page_property.list</kbd> in the Filter field, and pressing Enter.
   2. Select New.
   3. On the UX Page Property form, fill in the fields as follows:  
      {#add-app-search-context-polaris-ui__table_k1t_tb3_fxb__entry__2}

      | Field | Description |
      |-|-|
      | Page | Use the Lookup using list icon ![]() to select the UX Application record for your workspace. |
      | Name | Enter <kbd class="ph userinput">globalSearchDataConfigId</kbd>. |
      | Type | Select string. |
      | Value | Enter the search application configuration record sys_id that you copied in step [1.c](https://www.servicenow.com/docs/qaoVpkvjHKA~IQ_bW524Tw#add-app-search-context-polaris-ui__copy_srch_app_cfg_sys_id). |
      [ ]

      {#add-app-search-context-polaris-ui__table_k1t_tb3_fxb}
   4. Select Submit.
   {#add-app-search-context-polaris-ui__substeps_n23_qb3_fxb}
3. Copy the sys_id of the record for the Workspace Global Search Configuration that you want workspace search to use:
   1. Navigate to the Workspace Global Search Configuration \[sys_aw_global_search_config\] table's list view by selecting All, entering <kbd class="ph userinput">sys_aw_global_search_config.list</kbd> in the navigation filter, and pressing Enter.
   2. Open the record for the Workspace Global Search Configuration that you want workspace search to use.  
      If you have a custom Workspace Global Search Configuration record that you want to use, open that record. Otherwise, open the Workspace search settings record.
   3. Select the Additional actions icon ![](), then select Copy sys_id. {#add-app-search-context-polaris-ui__copy_ws_srch_config_sys_id}
   {#add-app-search-context-polaris-ui__copy_ws_srch_config_sys_id} {#add-app-search-context-polaris-ui__substeps_tpj_td3_fxb}
4. Define a global_search_configurations UX page property to configure the workspace's search settings:
   1. Navigate to the UX Page Property \[sys_ux_page_property\] table's list view by selecting All, entering <kbd class="ph userinput">sys_ux_page_property.list</kbd> in the Filter field, and pressing Enter.
   2. Select New.
   3. On the UX Page Property form, fill in the fields as follows:  
      {#add-app-search-context-polaris-ui__table_xkh_gd3_fxb__entry__2}

      | Field | Description |
      |-|-|
      | Page | Use the Lookup using list icon ![]() to select the UX Application record for your workspace. |
      | Name | Enter <kbd class="ph userinput">global_search_configurations</kbd>. |
      | Type | Select json. |
      | Value | Enter the following JSON: { "globalSearchViewConfigId": "00000000000000000000000000000000", "globalSearchRoute": "search" } Replace the <kbd class="ph userinput">globalSearchViewConfigId</kbd> value of <kbd class="ph userinput">00000000000000000000000000000000</kbd> with the Workspace Global Search Configuration record sys_id that you copied in step [3.c](https://www.servicenow.com/docs/qaoVpkvjHKA~IQ_bW524Tw#add-app-search-context-polaris-ui__copy_ws_srch_config_sys_id). For example, if you selected the Workspace search settings record, replace the value with <kbd class="ph userinput">97a574ea53c0130084acddeeff7b12a6</kbd>. |
      [ ]

      {#add-app-search-context-polaris-ui__table_xkh_gd3_fxb}
   4. Select Submit.
   {#add-app-search-context-polaris-ui__substeps_wkh_gd3_fxb}
5. Enable Unified Navigation search for the chosen workspace:
   1. Navigate to the UX Page Property \[sys_ux_page_property\] table's list view by selecting All, entering <kbd class="ph userinput">sys_ux_page_property.list</kbd> in the Filter field, and pressing Enter.
   2. Look for a UX Page Property record with name chrome_header and page matching the chosen workspace.  
      As an example, for Asset Workspace, look for a record with name chrome_header and page Asset Workspace.
   3. If a chrome_header record exists for the workspace, edit it and change the searchEnabled JSON element to true in its Value field, then select Update.
   4. If no chrome_header record exists for the workspace, select New and fill in the UX Page Property form fields as follows, then select Submit.  
      {#add-app-search-context-polaris-ui__table_krt_5n3_fxb__entry__2}

      | Field | Description |
      |-|-|
      | Page | Use the Lookup using list icon ![]() to select the UX Application record for your workspace. |
      | Name | Enter <kbd class="ph userinput">chrome_header</kbd>. |
      | Type | Select json. |
      | Value | Enter the following JSON: { "privatePage": { "searchEnabled": true } } |
      [ ]

      {#add-app-search-context-polaris-ui__table_krt_5n3_fxb}
   {#add-app-search-context-polaris-ui__substeps_cw1_mf3_fxb}
6. Refresh your browser tab to reload the ServiceNow AI Platform®.
7. Clear your instance's system cache by entering <kbd class="ph userinput">&lt;instance-name&gt;.service-now.com/cache.do</kbd> in your browser's address bar and pressing Enter.  
   Important:  
   Clearing the system cache can affect overall performance and degrade system response times. Don't run cache flushes during business hours, and don't trigger cache flushes automatically.

## Result

The chosen workspace appears as an option in the Unified Navigation search context menu for users who have it assigned. Users can switch to the workspace's search context. For more details on using the search context menu to switch application contexts, see [View and open search results using workspace applications in Next Experience Unified Navigation](https://www.servicenow.com/docs/sbLVzuFQCftUWJ1DoLlz1A#search-context-switcher "Use the search context menu to view and open results for your current search in workspace applications.").
**Related concepts**   

* [Global search displays a page of matching results](https://www.servicenow.com/docs/sbLVzuFQCftUWJ1DoLlz1A#global-search-polaris-ui "Global search displays a page of results that match your search, grouped by table.")
* [Text search views control format of global search results for tables](https://www.servicenow.com/docs/A3s9yDFIKeCEqSPvbnonag "The text_search view for a table determines how global search displays results from that table.")
* [Search settings filter and group global search results by table](https://www.servicenow.com/docs/nJDwMp8ILmfNu1E3OGxB4g#search-settings-filter-group-table "Global search filters and groups matching results by table. You can configure search sources (in Next Experience UI) or search groups to define tables and groups for global search.")
* [Global search displays exact matching records](https://www.servicenow.com/docs/M~DTYMGIIX5~Y8oG5q7bMQ#exact-matches-global-search "When your search exactly matches the Number field value for a record, global search takes you directly to that record, bypassing the search results page.")
* [Global search displays your most recent search queries and results in Next Experience UI](https://www.servicenow.com/docs/GPDxcrkPPuYUdW5ypP9qXQ "When you select the empty Unified Navigation search field, the system displays lists showing your most recent search queries and your most recently viewed search results. Select a Recently Searched query to repeat it, or select a Recently Viewed search result record to navigate to it.")  
**Related tasks**   

* [Set global text search properties](https://www.servicenow.com/docs/TXg_fMBNEcHVD6xPoH9WoQ "Administrators can control how global text search behaves with system properties.")
* [Set the preview limit for global or workspace search in Next Experience UI](https://www.servicenow.com/docs/wRSjQNDPJhkD1YDQ_OdFKg "Override the default limit of 5 preview results per search source on the Next Experience UI search results page for global or workspace search.")
* [Hide per-table search result counts in Next Experience UI](https://www.servicenow.com/docs/PDrb43lMOx0M5lcXu3LUAA "Suppress display of per-table search result counts in the Next Experience UI search results page.")  
**Related reference**   

* [Global text search suggestions](https://www.servicenow.com/docs/BshTU75wzK5TicqpG~G5ow "Global text search offers two types of search suggestions.")

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