---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia ServiceNow AI Platform Administration
ft:clusterId :
- platadm
bundleId :
- platadm
workflow :
- Platform
---
# Prevent the creation of suggestions in special cases
# Prevent the creation of suggestions in special cases {#ariaid-title1}
* Release version: Australia
*
* Updated March 12, 2026
*
*  3 minutes to read
Disable generation of suggestions from specific search strings to keep unhelpful terms from appearing in suggestions or to prevent disclosure of personal or secure information.
## Before you begin
Make sure you're familiar with Java's regular expression pattern syntax. To learn about regular expression pattern syntax, see [the Javadoc for the java.regex.util.Pattern class](https://docs.oracle.com/javase/8/docs/api/java/util/regex/Pattern.html).
Role required: admin
## About this task
Search Suggestions generates auto-complete suggestions and search suggestions from the search strings that users enter. You may not want to create suggestions from all search strings. You can prevent the generation of suggestions using one of the following approaches:
* Exclude words or regular expression patterns from auto-complete suggestions and search suggestions.
For example, a user might search on KB2938272. This search string is too opaque to provide a meaningful suggestion. Or, someone might enter a social security number or phone number as search strings which shouldn't be surfaced as suggestions to anyone else. So, you might exclude all search strings that contain multiple numbers. Likewise, if someone uses an expletive in a search string, you may not want to surface that word in suggestions. The Search Suggestion Exclusion List \[sys_search_suggestion_blacklist\] table contains the list of excluded words and regular expression patterns.
Note:
In the base system, the Search Suggestion Exclusion List table contains excluded words for English and language-independent regular expression patterns. Search Suggestions inserts additional language-specific excluded words into this table when you activate any of the following languages: Chinese, Czech, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, or Turkish.
* Assign roles to users that prevent the generation of suggestions from their search strings.
There may be individuals whose searches shouldn't appear in search or auto-complete suggestions for privacy or security reasons. To prevent their searches from generating suggestions, assign them the suggestion_exempt
role. This role is unnecessary in most situations. Search Suggestions never shows who performed the initial search. To prevent people from seeing auto-complete suggestions and search suggestions, assign them the
cannot_read_suggestions role.
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## Procedure
1. Navigate to the Search Suggestion Exclusion List \[sys_search_suggestion_blacklist\] table's list view.
1. Select All.
2. In the Filter field, enter sys_search_suggestion_blacklist.list.
3. Press Enter.
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2. To make a word or regular expression pattern active or inactive:
1. Select the term in the list that you want to activate or deactivate.
2. In the Search Suggestion Exclusion List form that appears, select or clear the Active option.
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3. To add a new excluded word or regular expression pattern:
1. Select New.
2. On the Search Suggestion Exclusion List form, fill in the fields.
{#preventing-suggestions__table_nsz_d2z_vhb__entry__2}
| Field | Description |
|-|-|
| Phrase | Word or regular expression pattern to exclude. |
| Language | The language that the excluded word is in. Use the ISO 639-1 code for the language, such as "en" for English. Because regular expression patterns work for all languages, search suggestions ignores this field for regular expression patterns. |
| Description | Explanation of why you excluded the word or regular expression pattern if it's not obvious. This field is especially important for regular expression patterns. |
| Active | Option to remove the excluded word or regular expression pattern from suggestions. |
| Type | Option that specifies whether the Phrase field represents one word or a regular expression pattern. |
[Table 1. Search Suggestion Exclusion List form]
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Note:
If you use regular expression patterns, you should verify that they exclude the words you want. For more information, see [Test regular expression patterns in Search Suggestion Exclusion List Rule entries](https://www.servicenow.com/docs/hQ2I9nCyT7s6SmnVMYpdCA "Regular expression patterns are powerful and often require editing to get the correct behavior. When using regular expression patterns to exclude search strings, test the patterns thoroughly so as not to have unintended results.").
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4. To assign someone a role that prevents them from seeing auto-complete suggestions and search suggestions, or to prevent their search strings from becoming suggestions:
1. Navigate to AllUser AdministrationUsers and select the name of a user.
2. In the Roles related list, select Edit.
3. To prevent a user from seeing auto-complete suggestions and search suggestions, move cannot_read_suggestions from the Collections column to the Roles List column and select Save.
4. To prevent a user's search strings from generating auto-complete suggestions and search suggestions, move suggestion_exempt from the Collections column to the Roles List column and select Save.
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